Bill’s Towing

So with what I have seen and now what I am going through is the same thing I am a trucker and needed them to unload with one of there rollbacks they said they were committed to the job and are in route this was at 1:35pm…it is now 6:44pm and they say my drivers are really busy right now please be patient? Me. you committed to the job at 1:35pm what happened between then and 1:36pm that you had to pull the driver out of route to do something else. Them we had other calls… me .oh ok so you cherry pick the loads good to know now I must find someone else and now drive back to the truck stop and wait till tomorrow… know this it will not be bills towing that gets my business tomorrow

Lady in the office wouldn’t let us get personal item from our truck unless we paid $ 90.00 because it’s a holiday. She was just answering the phone. How hard would it be to let us get our things. Tow truck driver was helpful after the accident. I don’t feel like they take care of there customers very well :(
We will not use them again.

I called for a jump start at 4:15 PM on December 29 and was told to expect the driver by 5:15 PM. I called back at 5:15 PM and was told that the driver was clearing an accident and would arrive «momentarily». The dispatcher was unable or unwilling to give me a new time estimate nor did she apologize for not informing me of the delay. The driver arrived at 5:50 PM and I was on my way at 6:00 PM. I was charged $ 49.28 which was the amount I was quoted over the phone. The driver was unable to make change.

Super rude red neck driver, blocked the only exit from the parking lot and refused to let us out!!! If you need a tow Don’t call these guys, be afraid of the loser who would come to «help“you!

Very nice, and drove careful. Wait time sucked but they were busy. Jet even let my dad ride with him when he didn’t have to.

I’m always very pleasant with people who work in customer service because I completely understand how it is to deal with unreasonably rude customers. I came in here a little clueless but still very pleasant and I was treated like dirt for no reason by the large woman with glasses at the front desk. I just don’t know what I did wrong and I wasn’t angry at all that my car was towed (it was my own fault after all). The best thing to do is just to pay off whatever money they want from you and try not to interact with them at all.

I contacted Bills towing via my road side assistance program. They advised they would be able to assist in 4 HOURS!!! Mind you this is at noon. So I had no choice but to sit in my car. I then contacted them at 5pm and they advised me the wait time would be another 2 hours. The rep I spoke to was very rude and I advised my road side assistance of the delay. The assured me they will not be doing business with them again! Horrible job and poor customer service Bills Towing.

Just saying… If Bill’s tows your car after a wreck, take time to take ALL your valuables if you can, because things mysteriously disappear… Just saying…

Fast, careful, and not too high in cost.

I had my car towed by Bills towing and they damaged my car. I called bill and he said we didn’t do it and hang up on me.

I currently had my old vehicle towed by bills towing. When I went in over the weekend to pick up my belongs and sign the vehicle over not only was I rudely treated I was told that I would have to pay an 80.00 dollar fee (something that could have been mentioned over the phone before driving in) to retrieve my belongings during off hours. I was also told that if I waited till Monday that I would have exceeded the 5 day time limit to sign my vehicle over in exchange for the storage fees. I reminded the employe that I was allotted within 5 days. Where she then was honest with me and corrected her self and said that I had until 11am on Monday to retrieve my belongings and sign my vehicle over.
The following Monday when I did retrieve my things it was clear that someone had gone through my things, and my GPS was missing out of my vehicle while in their care. When I brought this to their attention I was told that it wasn’t on the inventory. (so you did break into my vehicle and go through my vehicle!) They then refused to check any surveillance cameras when asked and asked me, «why would only your GPS be missing». Really! I don’t know why people steel things, I am not in that buisness… but what I do know is when my vehicle has been broken into while on the street that everything is taken, the stereo and anything that’s not bolted down… and usually a window has been broken. Interesting that none of these signs were present and they refused to check their surveillance cameras! Hmmmmm…

Always friendly and prompt service! Thank you to Greg for getting me back into my «impenetrable» ford ranger.