HORRIBLE, HORRIBLECUSTOMERSERVICE!!! We called to place an order from work today– ordered the food & were confused on the pricing. The price over the phone was $ 7 more than the price on their website. When I asked about the pricing she told us the prices on the menu on line was not correct it was not their website, even though it stated the restaurant name and also their address. She also stated that at the bottom it states prices subject to change… it does not say this on their website on Eat Street. When we were talking to Lisa I asked her if she was going to honor the prices she said«NO!» She stated that this has happened before and she should of called then, but she never did and never took that website of the internet. The price should have been honored. It was not the consumers fault that they have the wrong website up. Then said to us «Are you going to order the taco salads or not». When I asked what her name was she very happily gave me her name and chuckled. Honestly, the fact that she was rude is why we cancelled the order. We told others who ordered from here as well. It’s a shame, good food, HORRIBLE customer service.
Karin W.
Classificação do local: 4 Syracuse, NY
Delicious. As others have said, portions are MASSIVE. I can eat 1⁄3 to ½ a burrito at a time, then the rest goes to lunch or dinner the next day. If you consider this when you look at the prices, it’s really quite cheap. And for the record, I can eat more in one sitting than probably 75% of the Unilocaling community.
Thomas C.
Classificação do local: 4 Marietta, NY
«Owned and operated by well trained gringos» is the motto of Ponchitos, a tiny Tex Mex place, that now has a second location, that originated in the Lyncourt area. The original location here on N Court Ave is definitely aimed at a more American style Mexican dish, but their portions and flavor a still great. I usually go with a super burrito, which used to be around $ 6, but have since been upped to around $ 10 with their expanding to a second location. Their portions are still more than worth the price. Their Burritos are about the size of your forearm. They’ll definitely fill you. Their Dr Pepper wings are awesome, as well as their breakfast Burritos. They open at 7AM most days, and tend to have varying closing times. The original location is a small, white unassuming building. You’d miss it if you didn’t know it was there. The service behind the counter is usually good, the guys who make the food tend to be polite and personable. The girls who ring up the food, on the other hand, tend to be somewhat rude or indifferent at times. A lot of people seemed to have criticized their flavor going downhill since opening the second location, but I recently went back after not eating here for 4 years while living in a different state, and while the prices changed, the portions and flavor have not. One of my favorite places.
Kevin C.
Classificação do local: 4 Syracuse, NY
The food is great tasting and very plentiful. I tend to go with a Super Burrito ½ chicken and ½ beef. The burrito is massive and easily 2 or even 3 meals. The staff is friendly but it’s a family owned place and you will occasionally hear some colorful language from one of the staff behind the counter. No big deal, prices are cheap for what you get and I’ve been going here for years. Love it!
Winemedaily t.
Classificação do local: 5 Liverpool, NY
We’ve eaten at this location and the One near OCC. Great food home style, excellent friendly service and great prices. super burrito feeds 2. Family feeling. Having lived in San Diego, reminds us of both sides of the border.
Michael D.
Classificação do local: 3 Syracuse, NY
You get what you pay for. Quick service and great cheerful staff. If you’re hungover this is the best place to attend in Eastwood by far. Lots of options as well.
Shane R.
Classificação do local: 5 Syracuse, NY
Ponchito’s is awesome. Don’t let the logo of a donkey’s ass fool you. Quesadillas are massive and fully loaded. I always end up spending more than I planned on when I go in — because how can you eat a chicken quesadilla without a loaded nacho?!
Jen M.
Classificação do local: 2 Syracuse, NY
Taste the same at any others but this one every time of there I wait like a half hour for my quesadilla on the grill. Seem very unorganized at this location
Stepheni S.
Classificação do local: 2 Camillus, NY
it’s ok at best! feel like it’s low grade product and not enough fresh veg… idk not so impressed!
Gia R.
Classificação do local: 4 Brooklyn, NY
Great tasty fish tacos! Curious to try the dr pepper chicken wings. Cashier was very honest when two of my bills stuck together.
Bobby S.
Classificação do local: 4 Orlando, FL
I have gone back to this location twice since my first visit, and by no fault to the staff, it hasn’t been quite as good as that first time. I went at 3 different points in the day, so maybe the first time, the meat or veggies were just being done being prepared? Either way, this is a SOLID food grab for a meaty burrito(ITSHUGE) in Lyncourt
Jordan G.
Classificação do local: 5 Fayetteville, NY
Been coming here for years Great, authentic, Mexican burritos that are much better than Moe’s or Chipotle. Worth the drive!
Craig V.
Classificação do local: 4 Hartford, CT
Thanks to Unilocal I am now burrito-tosed. I found this joint on Unilocal while in town for work… not even sure how im writing this. Its a pretty simple menu… tacos, burritos, and maybe some other stuff. I went with the steak burrito. Dude behind the counter grabbed a boatload of steak… I thought he was making multiple burritos, nope just mine. I originally went with the regular burrito, but when I told him I would like the rice, onions, etc. It bacame a super burrito. No big deal only another dollar. This thing was ginormous! How he was able to wrap this thing is beyond me. When I saw they had el yucateco and some other hot sauce on the dining tables I knew I had to eat it there. Im glad I did, because it gave the burrito the extra kick and taste it needed. The only reason I give it 4 instead of 5 stars is because it was missing some flavor. My suggestion would be to possibly season or marinate the meats. If I didn’t have the hot sauce I probably would give it 3 instead of 4 stars. All in all im glad I went… and if you want to be burrito-tosed, stop here.
Fo B.
Classificação do local: 5 Fayetteville, NY
Really excellent. All the usual(taco, burrito, quesadilla). They have thick cut potato chips with home made ketchup. The difference between this family run place and the chains is that ALL the food is cooked on site. And when you get your burrito, it is PACKED with meat and beans(no rice filler like at the chains). And it tastes great. So get off of E 690 at the Teal exit, drive North till it dead ends on Court St, hang a right, and bear right at the split. It’s just past the hot dog joint. If the cops eat here, you should too. Go.
Matt O.
Classificação do local: 3 Washington, DC
The four-star aspects: Chicharrones. Empanadas. The famous Dr. Pepper wings. These are cancelled out by the limited late-night hours, which are enough to make a group of burrito-seeking young adults weep. Ponchito’s apparently closes before midnight on Fridays and Saturdays now; their website is dead and doesn’t reflect this modification. Bummer.
Alresch J.
Classificação do local: 5 Newburgh, NY
This seems to be a Syracuse trying. The divier the place the better the food, yes I think I just coined a new word. Don’t be fooled this is not an authentic restaurant of the Mexican kind, instead it is a top of the line Tex Mex restaurant. There’s about seating for 15 inside and four picnic table out front. Not when you walked in the menus posted behind the counter but your best bet is just to go ahead and ask the food preppers what’s good. That’s exactly what I did and I walked out with a super burrito with chicken and some of the best chicharones I’ve ever had. You have three or four protein options, black or pinto beans, fresh salsa fresh guacamole and the rest of your burrito fillings. Just by looking over the counter you can tell how fresh the food is and you’re getting stuff that’s fresh out of the kitchen for your food preparation. The wraps are very fresh and don’t burst when you’re trying to eat. I would rather eat here than at any Chipotle. The food servers and service are great, helpful, cheerful, and really do make you feel welcome. Some of my coworkers had massive quesadillas that really would feed 2 I had a few slices and happy to report that they were great. It’s a bit of a chore to find this place if you’re from out of town but don’t let the area deter you, as with all good food finds the most unexpected places always have the best food.
Christina S.
Classificação do local: 4 Syracuse, NY
Love the carnitas and the veggie tacos. Steak is pretty good too. They do at times have corn tortillas, which are my fave for tacos. Burritos are huge and delicious. Get the hot sauce!
Daniel S.
Classificação do local: 4 Syracuse, NY
Yes, I admit that I had the courage(OK, I jest !) to intentionally drive to and park at Ponchitos. It’s a bit drab on the outside and it was absolutely worth the trip !! This is, first and foremost, a Tex-Mex or simply an Americanized interpretation of Mexican flavors. They have a very basic menu offering burritos, tacos, and nachos but, there is quite a healthy variety of combinations you can have uniquely made for you. I went for their burritos. When I entered, I was greeted by a friendly staff and immediately got to view their selection of meats: pork, chicken, steak, ground beef. The meat is fresh chopped, except the ground beef, right before you. Of course there were black and red beans, guacamole, pico de gallo and I’m sure I’m forgetting quite a few things! They also offer chicharrones. Sadly, they did not have any available on the Monday evening when I visited. So, I ordered a pork, black bean, guacamole, pico de gallo, rice, cheese, sour cream super burrito. It was $ 7.99 which is more expensive than I thought but, once I saw them preparing my burrito, I understood… they started with a huge portion of a whole chunk of tender pork and chopped it, not mincing it, into small pieces. They continued to add the ingredients at my request. By the time they wrapped the burrito around the ingredients, I thought how the hell will I eat something this large??? Not to mention, I had also offered a soft fish taco ! So, the burrito was enormous and easily weighed over a pound. It was neatly prepared and when I took my first bite, I realized that this would be a challenge to finish. This was fresh and delicious and while the flavor was a solid Americanized burrito. The soft fish taco was prepared with my choice of grilled fish(fried is also available), for $ 3.99. It was a medium size taco and the freshly cooked fish was white, firm and tender. I really preferred this to the burrito because I love seafood. It was simple… fresh grilled fish, pico de gallo, guacamole… simple and delicious. Don’t be discouraged by the appearance or location. I’ll be a regular from now on!
Gregg T.
Classificação do local: 5 Syracuse, NY
Great food — ask for Empanada’s which are not on the menu. Both sweet and savory are available occasionally but you have to ask.
Mike T.
Classificação do local: 4 Watertown, NY
I pop in here for a quick lunch once in a while and they have to roll me to my car when I’m finished. The burritos are humongous. Like. really really big. For the love of God, share one with a friend. The outside of this little joint is intimidating, but don’t let that stop you from wandering in. Ponchito’s ingredients are always super fresh and consistently have great taste. Yes, the food is very average Mexican, but it’s priced cheap and get the job done. Try their homemade potato chips with the spicy ketchup, they’re awesome. Quesadillas here are also tasty. The price, compared with the shear quantity of food you receive, earns PT a solid 4 stars from this Unilocaler. Check ‘em out!