Travelodge Sylmar CA

Do not Stay at this place, the night lights do not even have light bulbs. Our door lock is not even working properly we stood in front of the door with a working key and the door lock wouldn’t unlock. Tried the key a million times and the door wouldn’t open, went to the front desk and the young man at the front was useless. Said that he would call his maintenance guy to have it fixed but he never showed up. The front desk said that if I wanted I could just leave the hotel. Extremely rude and disappointed That we paid $ 240 and it really felt like a decent place until we had to deal with all of the above. If I could give it zero stars I would!

Do not stay a night over here customer service is extremely rude found a a nasty bug on the bed and front desk was saying that we brought that in. they are liars. very dirty in the hallways

The ignorant guy at the front desk is completely and utterly mentally retarted. He denies me a room for absolutely no reason whatsoever and then tells me to read the sign that states he can refuse service to anyone for no reason. Customer service sucks and the place looks infested with the infamous bed bugs syndrome. Never would I ever recommend this place not even to the homeless.

I would give him a negative 5 star if I could. This is the works experience ever. We had come down to spend time with my sister who was on hospice and we were told she was in the last stages of cancer. My mother was very tired she had been up for 24 hrs taking care of my sister and we needed a place for her to rest. As I checked in the man at the front told us that check in time was not until 3 pm. I tried to explain why we needed to check in earlier but he cut me off saying well I can check you in for an extra $ 40.00 I agreed to pay since I needed Mom to get some rest. As he began our check in he asked me for my Credit card which has my maiden name but I carry both my DL and ID with both which are both valid CA ID’s. He then proceeds to rudely tell me that he cannot take it because I have a different name then I tried to explain that I had recently had a name change but he again cuts me off and says this is company policy etc. I told him I have a two valid ID’s with the two different last names he did not care much but proceeded to say I will only do this one time because we cannot to this for anyone. This will only be a one time deal! I asked him if he was always rude to his customers his response was I am not rude I am telling you what the policies are but if you do not like it you can look somewhere else! He said as a matter a fact I do not want to do business with you gave me back my cards and told us to leave the premises. I asked to speak to his manager he said I am the manager. This man was the most horrible uncompassionate human being. I cannot express how frustrated we were. not only were we grieving my sister but tired and the last thing we needed was this rude person who had no manners.

We had a great time here! Stayed two nights, and had free breakfast in the mornings.
Staff was very nice and our room was great! Very clean bathroom, which is a huge plus!
Overall very satisfied with our stay!

If I could give this place negative 5 stars I would!!!
So first,
Our room key didn’t work the first time when we were trying to open the door, so we had to go all the way back to the lobby to get new ones. Finally when they worked, the door was very hard to open. The first night was okay because we just stayed in. The second day, we left in the morning and couldn’t get in again because the locks didn’t work. We called the manager on duty to come open the door, she couldn’t open it either. Finally after 30 minutes, it was able to open. We then had to change rooms, which was a hassle being a family of 4 and already unpacked. After switching rooms, everything was good until night time. We tried getting in and the door wouldn’t open AGAIN. We notified the employee and he said there’s nothing he could do about it!!! So I said «are we supposed to sleep In our car?!» And he shrugged his shoulders and said «well there’s nothing I could do» are you serious?! This is how you treat people who are paying $ 100+/ night!!! So we left first thing in the morning. I called the general manager to tell him about this and he started screaming at me. NEVER STAY HERE. EVER!!! Spend the extra money to stay somewhere better! Awful customer service and no one speaks proper English there so you cannot understand ANYTHING THEY ARE SAYING!!!
I tried to give it the benefit of the doubt.
JUST PLEASE BEWARE!!! I cannot express this enough

Booked this hotel because the location was convenient for my visit. Check in was smooth, but I had to ask for a key card for my wife as they only wanted to give us one. Room was fairly clean and looked to be recently updated. Our room was on the third floor facing the freeway. It didn’t bother us, but if you might have an issue with this, ask for an even numbered room as they are on the opposite side of the hotel away from the freeway.
There is an AM/​PM close by, which was nice. No option for complimentary late check out that you might find in more upscale hotels, they charge an additional $ 40 to check out late.
Overall it wasn’t a bad stay, but if you are looking for 4 star treatment, look elsewhere.

It’s hard to be objective when you have emotions, but that is what I have pledged to do, so here we go!
This location is about 15 minutes from Six Flags and a bit less than that into Burbank, and they are cheaper than most of the surrounding hotels (aside from the really cheap places). You can be on the 210 and subsequently I-​5 in less than 5 minutes, there are also a plethora of places to eat about 5 minutes into town.
The man working the desk at check-​in (at night, and also there the next morning) was very friendly and pleasant, but I didn’t catch his name — absolutely delightful.
Our room was clean, comfortable, and contained modern décor. It had a decent TV (albeit, one that got rather hot during operation), a mini-​fridge, and possibly a microwave (can’t remember) in addition to the other normal things you find (coffee maker, A/​C, etc).
The bed was OK, not nearly as bad as some cheap hotels, but not great. I really hate hotel pillows, but I solve that issue by bringing my own and immediately washing the pillow case when I get home.
There is an outdoor pool and hot tub, although, the latter was not working during our visit. They do have an included breakfast consisting of waffles, juice, a few cereals, and bread/​toast. The waffle batter had clumps of cinnamon in it, which is kind of freaky when you first look at it. The hours are 7 — 10am, which is much better than 6 — 9am like most hotels.
The real reason I wanted to give this hotel a bad review is the only other worker I encountered at the front desk. He was rude, unapologetic, inconsiderate, and generally apathetic. My wife questioned about the hot tub hours, and he brashly responded that it was broken without actually answering her question which was still valid for the pool, nor did he seem to care whatsoever that we wanted to use the hot tub and were not made aware that it was broken at check in. We also had numerous issues with our door unlocking, and again, this man didn’t care. He just recoded my key card without saying anything or actually listening to my problem — it had nothing to do with the key card not working.
By the way, other people on our floor (3) had issues with their doors as well, but I figured it out… Our key card worked on the door (the LED would flash green), but the door wouldn’t unlock. You have to pull the door towards you as you turn the handle. If you push on the door to open it at all while turning the handle, it will not unlock. I imagine this is common with these doors, but I had never had this problem before!

HORRIBLE DON“T STAY HERE!!!
The manager Manjur Ahmed and his cronies are horrible. Front desk is rude! the rooms are dirty! no kind of professionalism. We weren’t the only ones mistreated the day we checked in. There is another couple there asking very nicely for blankets the front desk man was super rude to them as well. When I asked where the pool was at he looked the other way and said over there??? alls I was asking for was a double occupancy instead of the one bed room I had initially reserved. He said there were none available but yet offered one right in front of us through the phone!!! I asked him why can’t we have that room and he said because that was not what I reserved. I proceeded to tell him I would pay the difference, he again insisted there were no rooms available. What? what about the room you just offered. He told me he was not going to argue with me. I was just trying to change the room. I’ve done lots of times in other hotels. He had to kind hospitality. Their food sucks. I asked the front desk for splenda because there was no one manning the kitchen area. He responded by saying that was not his job?!!
HORRIBLE experience

Beware bed bugs everywhere so disgusting never going there again and people at the front desk sucks bad customer service. dont even bother booking a reservation save your time

If there was a negative star I would totally put that but there isn’t so a one star is all it gets. First off customer service is of the utmost importance and the front end manager was just rude the entire time, which left a bitter taste in my mouth. Other than that the place inside is quite nice for the price. So if you want a good rating give excellent service

Don’t stay here! This place is very dated!!! Needs remodel badly! Bathroom smelled like urine! Pool not heated at all! The hot tub not working! Barely any breakfast! Won’t let you check in early! Don’t bother!

Gross breakfast. Waffle batter had unknown hard balls in it. Nasty service at the front desk during the day.

Worst place ever. Believe me. I wouldn’t give them any stars if it were an option. First we get there and the room looks decent but then we needed an extra bed so I called the front desk and I’m put on hold for literally 15 mins just to tell me they ran out for the night. Fine, nothing I can do about it. So then we go down stairs and we try our luck again and the guy at the front desk says the maid is bringing 4 blankets for each room — LIES. She never came. The bed had stains and
Second, I brought my own white sheet from home so I didn’t have to lay on the dirty bed that who knows what has been through, but the next day when the maid brought came to clean the room she accidentally took it thinking it’s one of the room sheets, which is not her fault because they all look the same. I call as soon as I realize when I get back to the room and the guy at the front desk is so rude but he says to call at 6am or 8am. 8am rolls around and a different guy at the front desk doesn’t even understand what I’m saying about the sheet. He said I had to wait for the manager and that he should be arriving soon. We’re waiting in the lobby for a while and nothing. I get up and ask when exactly is he coming because we need to check out already and his response was f******* ridiculous. He said he has no clue when he’d be… WTF so we were waiting there forever for nothing! Then I ask for him to give me the managers name and number and he gives me the motel card and tells me to call the number on the card. Well guess what number that was? THE LOBBY! I’m standing at the front desk calling the damn phone in the lobby when the guy said it’s the managers number! At that point I was pissed off. The front desk guy was either stupid or didn’t know what the hell he was doing. Thank God the maids were SO helpful. I guess the one star goes for the super helpful maids. All of them came to help and actually gave me answers and we found the sheet. I know it seems like I was doing the most to get my sheet but dealing with the guy was so irritating, I just wanted to find it and leave as soon as possible.
And to top it off the food sucked. Never come here. Read the other reviews and believe us when we say you could get so much better for probably less!

Excellent value!
Our room was everything it should be, perfect for a weekend stay. Everything was clean, the décor was up-​to-​date, everything worked in the room. Good WiFi. Friendly staff, the kids had fun in the pool (clean), and the breakfast was a bit more than continental (included waffles & fruit) with plenty seating. Easy on & off the highway, room was quiet (we were on opposite side from highway). I would definitely return next time we’re headed to six flags & LA.

Awesome service, honest staff, and the most competitive rates around. I left my phone charger and came back a day later and they had held onto it for me! The owner is also very kind.

Was really looking forward to relaxing in the spa w/​the family but it is COLD and Dirty… the pool is FILTHY DIRTY with hair, bugs and who knows what else floating in it… there’s just nothing to do in this town as it is, so this was the little fun we looked forward to and the reason we paid more for a room… we could have stayed somewhere else for $ 20 – 30 dollars cheaper.
Besides that– room was clean, but a dead moth shot out of the a/​c unit when I turned it on. HAHA!

I couldn’t care less about this place. I reserved a room here last minute for me and my boyfriend. I wanted a room with a single king sized bed, but since that was not available due to the short notice, we got a room with two queen beds. When we arrived, there was more than enough Free parking. Shortly after checking in we headed up to our room and noticed an abundance of bugs both inside and out of the hallways and stairways. This was due to all of the doors that were left open for the guests, but this would be no big deal if you didn’t mind bugs.
Walking into the room we were happy to find a mini fridge and a microwave! The microwave was eh, but it got the job done. The mini fridge on the other hand took a long time to cool our drinks, even after we turned it onto the highest setting. Upon further inspection of the room we were surprised to find that our white bed sheets had a really weird, gross looking yellow stain on a large portion of the top left where you’re supposed to put your head. so we opted to sleep on the bed without the visibly stained sheets. Another downside to this place was the noise. The walls were pretty thin leading to the shared balcony area, so me and my boyfriend could hear everyone talking and walking around outside. Leaving us with the question of whether or not they could hear us too. Plus you could totally hear the freeway through the door no matter where you were in the room. The bathroom was very average. The only complaints I have is that the drain would not fully close when I wanted to take a bath, so I had to put a washcloth over it to stop the water from escaping. Also the hot water would turn icy on and off after the first few minutes of having it on. The bed was fairly comfortable, but I did wake up sore (whether that be my own fault or the beds I can not say for sure).
In the morning I went down to see the breakfast area and all they had were waffles, bread, three different types of cereal, and fruit. The line to make waffles was too long, so I just passed on eating. Two waffle makers and one toaster that holds four slices of toast for ten plus guests trying to eat at the same time didn’t work for anyone really. Before I left I wanted to fill my water with ice so I climbed up to the second floor only to find out that the ice machine did not work. Thankfully the ice machine on the third floor did work! Checkout was easy, and although the guy taking care of the front desk didn’t seem too excited about his job he was not rude, but rather very neutral.
All in all our stay was whatever and I don’t think that we will be back to this particular «hotel» anytime soon.

It can be difficult finding a place to stay on a budget, I needed to stay in the area for a few days and the choices were limited and the reviews varied widely. I had to make a decision so I picked this Travelodge and crossed my fingers.
It looked nice from the outside when I arrived but that doesn’t really mean anything so with fingers still crossed I checked in. With card key in hand I headed for my room and opened the door, it actually looked pretty nice and something that I noticed right away was the absence of that old motel smell that I’m sure we are all familiar with.
The next test would come at night and this is how quiet it is and this is important to me and unfortunately budget motels can attract clientele that enjoy staying up late and being loud. I am very happy to report that the motel remained quiet during my stay. It is located right off the freeway but I had requested a room on the opposite side of the motel. My room faced Foothill so there was a little road noise but that was cancelled out by running the room fan.
I visited the free breakfast and besides the usual cereal and milk they also had fresh fruit and a waffle bar where you can make your own waffle, I just wish that they had some toppings for the waffles but they didn’t.
Everything wasn’t perfect, the shower wasn’t working properly the first night, I reported it to the front desk the following morning and then went out for the day, when I returned the problem had not been rectified and I had to report it again, maintenance came to my room within an hour and repaired the problem. Also I found out that hot water can be in short supply at times.
Overall I was very satisfied considering the price and would stay here again.

Affordable place to stay in San Fernando. Conveniently located next to the freeway and was very easy to find. The whole building is smoke-​free, which I definitely appreciate. Had no problems with service. Checking in and out was easy-​peasy.
Rooms were recently renovated and the pool was under-​construction. The flow of the motel and the rooms could be better, but it wasn’t horrible. Since I was in the area for a wedding, I could have used full-​length mirror since I’m also petite instead of the two large, wide mirrors in the rooms… just a personal preference. On the plus side, our room had a microwave, fridge, and a hairdryer, which I wasn’t sure was available.
Housekeeping could be a little more thorough in spot cleaning. The essentials were fine (bed was made, towels replaced, bath floor cleaned), however, there was a questionable red stain on the carpet and a smashed fly on the window from previous visitors. Sometimes, the little things make a big difference.