Goldak

Well we had a slab leak for days in a commercial property. Our handyman just kept cutting away at it & to no avail a stoppage.
Then A (S.S. Plumbing company who I will not mention on this review did the same thing. They claimed to be a detection leak finder. But we didn’t see any equipment to back up his claim & bent some copper piping along the way.)
Honest detection leak finders will tell you that 1″ piping & larger will have to refer you out to A third party. That’s how we came to do business with Goldak.
A bit pricey but worth the headaches. They took less than 2 hours probably would have been sooner if the pipes aren’t cut up by the 1^st plumber.
They set a price for the job to find the 1^st leak. Then we’ll have to find a good plumber next. So that’ll be my next review.

Took my 777 leak locator to get some parts and I was taken care of right then and their Goldak is your number one resource for leak detection line location and equipment I highly recommend their products and services

Ok this is a long review but worth the read!
I have been using Goldak equipment for almost 30 yrs & purchased their leak detector & locating equipment 20 yrs ago when I started my own business. Over the years I’ve purchased a few replacement parts & have been happy overall. But recently my 4400 tracer /​locator started shorting out so I sent it in a few weeks ago for repairs. I’ve taken excellent care of this equipment & sent it in its original padded case with «ALL ITS PARTS» of which I made sure. I guess I should of documented it. After I received my repaired equipment & paying $ 240 plus shipping I noticed I was missing the «Sonde» (tape on) sewer locating part so I called the next day 8−4−15 and spoke with Michelle. She informed me they take inventory of all pieces of equipment that come in when they receive it & document all parts. She said she would look into it and get back with me. After more than a week I called them back and spoke with Gina who informed me Michelle had spoken with «Bob» and she kept me on hold for over 10 mins before informing me he was tied up & would call me right back. This was at 3:45 on Thursday 8−13−15. I didn’t hear from them so I called back an hr later at 4:45 pm in case they forgot about me. I got a recording that they’re closed at 4:30. So far Im a little disappointed. Good news is my tracer seems to be working but what’s up with their customer service & follow up? I’m worried they’re not going to find my part & I’ll have to purchase a new «Sonde.» I’ll add to this review as this develops.
8−14−15 Today I waited several hours and since I didn’t hear from them I did have to call back & spoke again with Michelle who informed me she spoke with Bob & since they show no «Sonde» when my equipment arrived the best they can do is ship me a new one for $ 100 instead of $ 359 full price. Since I still voiced my disappointment she transferred me to Bob. We spoke for awhile & it turns out he used to do leak detections for the companies I worked for in OC & LA areas. After explaining my situation he offered to send a new «Sonde» at no charge! Now that’s customer service! I understand things happen but it’s what a business does in these instances that defines them in my opinion. I don’t normally write long reviews but I had to in this case.
Thanks Bob & Goldak for treating me with the respect a loyal customer deserves. (Your follow up needs a little work though) That’s hard to find these days. You’ve just reinforced my resolve to continue with you another 30 years!

Outstanding leak detection service. No conflicts of interest since they don’t do any pipe repairs. They manufacture all their own detection equipment.

Mark and Dan from Goldak are great. Dan came out, is extremely knowledgeable and helpful.
Would definitely recommend their service.

Mark is a very honest guy he told me actually what to do to find the leak myself and saved me the $ 500 his company charges.
These guys are worth the wait they are the best and the most honest