Enterprise Rent-A-Car

I had a claim with my insurance company, and this is where I was told my rental was waiting. I checked in, filled out/​signed the paperwork, and got the keys and was driving away in under 20 minutes. The staff were courteous and professional. The after hours drop off makes it really convenient to return the rentals, as you just lock the vehicle and put the keys in the drop box. Couldn’t be easier!

These guts are great! Always on their game and ready to help. Called day prior to verify my rental, then when I arrived Mike worked with me to make sure I was satisfied with my rental. When I returned (before they opened) I didn’t expect to see Mike again. He was in early and had no problem closing out my rental. Like I said, these guys are great!

Now balance this review with the fact that it was the day before Thanksgiving. I reserved a mid-​size car online about a week before I was going to pick it up. The reservation was easy and had no issues. I went to pick up the car and the staff was great considering it was the busiest day of the year for them. They brought Toyota Corolla around and started the inspection. Both front seats were extremely soiled, there were no floor mats and the floor was just as bad as the seats. It smelled of cigarettes and some type of cover up spray. I asked if there was another car available and told that the only vehicles left were SUV’S. There was no offer of a discounted larger vehicle or even a cleaner smaller one, so I accepted the stained, smelly one instead.
I like the company, I like the staff and I usually like the vehicles, but this one looked like my 24 year old daughter had just come back from a week long concert in it. It was the butt of all jokes for the whole week with family so at least I got a laugh out of it.

I have been renting from Enterprise many times from many locations and this is one of the best. The staff was very efficient and very accommodating. At one point, I had 2 rentals — a standard car I rented for vacation from them that I was returning, I rented the another intermediate car from another Enterprise location since my car was in repair shop. As I was returning the standard car, I asked Ryan if I could replace the intermediate with the same standard car that I was returning. Ryan took care of it in a minute. Very pleasant experience. Will rent from them again.

This was the most traumatic car rental experience I ever had. Manager was bordering on mental and I assumed playing the part of being office manager and regional terrible customer service I never ever got a call back.
I Would travel miles then ever recommend this office, hopefully they will be closed and let a close by office take what business they have left.