Enterprise Rent-A-Car

Check every item cost of your booking CAREFULLY BEFORE you hand them your credit card. Otherwise, you WILL be surprised at the amount of the receipt when you return the car. Btw, they are expensive! We will NEVER come back!

Excellent customer service! Cornelius was very helpful, worked hard to make sure I was satisfied, even called me after the office was closed to make sure everything had been taken care of.

I have dealt with the satellite location in the Peachtree Industrial location, I’ve always had great service, and if there was an issue was always resolved to my satisfaction.

I was nervous to rent from here based on some of these other reviews however i was very pleased with my experience and would def rent from them again. They price matched a competitor’s price and made sure I had a choice of vehicles to pick from. (New cars –low mileage) It’s run by young guys who are well trained and professional and seem customer focused. All charges were as expected.

Showed up to pick up a truck I rented for the day for business but it was delayed in being transferred from another office. I was thankful I had my ride stay. A little disappointing because I was on a time line but I was able to juggle my schedule and make it work. Enterprise sent over a rep to pick me up once it had arrived (about 1 hour later than promised). Overall the experience was good. The truck was very nice.

Used them for a week long rental. Got a decent price. Car was very nice and new. No issues, and would recomend to others!

So mad! Never even written a review before but here goes:
I rented a car from Enterprise in Duluth Ga off of Peachtree Industrial off of
. They had given me a total of about $ 133 online. Now I knew it was going to be higher than that because day before I got my rental I called to ask how much full coverage would be a day — $ 35, and I was going to get that added when I got there. In my head for 3 days I knew that would come up to at least $ 238. And I also wanted to add an additional driver and had absolutely no idea how much that cost me, whether that’s charged by day or what. But no worries, I knew I was still going to be on budget for my vacation. So I get there the next day and was told I’d be charged $ 304 and something cents. I was a little surprised how far that went up, but there were young driver fees and etc, etc. I just said okay. And now I really made sure that that was my final charge. No more fees. I asked directly, before I handed the guy my card «Is this my total, meaning no extra charges unless I fail to return on time and would therefore get charged another day?» He said «Yes, $ 304 something cents.» I made a note in my phone of this.
It was a completely different story when I got back from my 3 day trip. They gave me my receipt, which tired from a 6 hour drive, I didn’t pay attention to until I left the store. They had charged me an extra day. That’s $ 103! For some reason they EXPECTED me to not return on time and just carelessly charged me for it and at a higher rate than the other 3 days at that. And that’s not the worst part. I called the store and they said they would do a refund. I waited for it to come through. By the next day it hadn’t. So I called again. They said they had done the refund at night June 2^nd. Today is June 6^th. It has not shown up and so I have decided to quit calling them, because obviously the conclusion is that the manager of that store flat out lied when he told me about the refund (as if I was just going to forget they took $ 103 from me?) and called my credit card company to dispute their overcharge. Just hoping it’s not even more of a hassle now. The Enterprise employees SEEMED polite in the moment but in the grand scheme of things were just plain shady and criminal. I have never had this done to me before.

Rented a car from here for Thursday — Sunday. Staff warned us to return by Sunday morning itself because even though the store is not open on Sunday, they have video cameras to check what time we return the car. we returned the car on Sunday morning.
Guess what! They charged us 50 $ extra without any notifications. Thank god I track my credit card expenses. I called them just now and I am told «We are not open on Sundays so you cannot return on Sundays. According to our records YOU kept the car in OUR location for one more day». I am like I was told differently and he wanted to check with something with someone, put me on hold. Anyway he said he will do a big favor to me by returning the money and calling me right after that.
i don’t think he is going to call me back but he might return the money. In that case I will let it go otherwise I will have to call them back to get my money!

They say they have your car but they don’t. The employees don’t have a sense of urgency and check out takes forever.

Bad service. Our personal insurance supposed cover the rental, but they insist on use my own credit card to pay the rental fees. A very simple payment issue, but they made very difficult for us. I do not suggest people go to this location for a rental car.

They can take a reservation, they just can’t hold a reservation. Made a web reservation for a cargo van, when I went to pickup the van, I got the dreaded «uh, we tried to call you, but we didn’t have a phone number for you… We don’t have a van available»… eMail apparently doesn’t count as a communication channel.
The bottom line is, call a day in advance to double check on your your reservation and make sure they haven’t screwed it up. I’ll try Budget Rental next time.
Made lemonade out of the lemons by picking up some marinated chickens next door at Patton’s Butcher to drop on the smoker. Yeah boy! :-)

Ride the marta before you even think about laying down your visa to rent from this Enterprise Rent-​a-​car. Horrifying doesn’t begin to explain the experience of this «vehicle». It’s a car in the fact that it has four wheels, a battery and propels you forward… but… I would hardly call it reliable transportation or a fair rental.
here’s my list of gripes —
Yes, they picked us up at the Mazda dealer up the street where we dropped off our SUV for service… in a car that reeked of cigarette — which I could smell from the outside of the vehicle — with all the windows rolled up.
The power steering was definitely going in that car — hard to turn and god forbid you just let go of the wheel after you turn a corner… the thing snaps back fast enough to give a girl whiplash.
We could play connect-​the-​dots between the numerous cigarette burns and the disturbing amount of stains in this car. I’m pretty sure it was previously a crime scene.
If you turn on the A/​C — guess what — more cigarette stench. Skin-​permeating stank right there, folks. Thankfully today wasn’t too hot and we rolled with the windows down.
It drank gas like it was cocktails. We had to put a gallon of gas in to cover the 10 miles that we actually drove the vehicle.
I was actually afraid to ride in this car. And I drive a little crappy base model car that, being 10 years old, is quite harrowing itself… but it’s a TANK compared to this scare-​mobile that we were charged money for.
Well, we weren’t charged… but the mazda dealer was…
I’ve gotta go shower the enterprise off me now.