Was quoted a price for tires over the phone. Went in to have them put on. Customer service leaves a lot to be desired. Asked questions directly to the staff, had them make eye contact to acknowledge that I was speaking to them, then ignore my questions and walk away without a word or reply. Never given an estimated time of completion. Tech constantly left in the middle of putting my tires on to deal with someone else. This place is obviously understaffed. A 10 – 15 minute job of putting two tires on turned into an hour an a half, with no one apologizing for the wait or acknowledging my presence. I was never even informed when the work was done, though they were aware I was waiting nearby. The tech just walked away to do another job. I had to find him and ask if it was ready. Then I get extra work tacked into the bill that was never discussed or agreed upon ahead of time. When I questioned this, Jack, the owner, walked up and instead of making things right, rudely ordered the tech to undo the work he had done and remove the parts that should have been included. They’ve lost my business forever and the business of everyone I know. If it’s going to be more than agreed upon, you discuss it with the customer PRIOR to doing the work, instead of being rude to the customer when they question extra fees that were not a part of the original quote. This is exactly why so many automotive places have a bad reputation. If I could give less than one star, I would.
