Jack’s Service Chevron

Beware if you stop here for gas and there is a handwritten sign on the pump that reads «Pump out of order, pay inside». I thought nothing of it and handed my Chevron card to the employee on duty. When my statement arrived, someone had charged several tanks of gas at this station to my card.

Our car broke down literally in front of the Chevron. Ed came out to help us — to see if we wanted to use the phone inside to call AAA and offered to do a diagnostic to see what was wrong. They were completely helpful — of course we ended up having to have it towed back to our hometown due to the repair that was needed and we couldn’t stay stranded in Sutter Creek but such awesome customer service! Thank you Ed and team and owner for being so kind to us all! Stranded with a broken car and three kids isn’t the most fun but you made it comfortable.

Came for a simple smog check and was told it would be an hour wait. I waited. Came back and gave my keys over. I was told the test would take about 45 minutes for my vehicle. After waiting that time, I was told that the test failed. No problem — so I have to go to DMV just to get a little time to make repairs or whatever. The problem is — the paperwork didn’t say failed, it said aborted test. Meaning the test was just stopped in the eyes of DMV and this test is worthless. I go back to get it reprinted with correct wording. Is this what I got? No. I get told that I am out of luck and was a waste of their time and to take my vehicle somewhere else. All because I needed the paperwork printed with the correct wording. I leave in tears and take my car home. I contact the owner and get the run around. Never again will I waste MY TIME and MY MONEY somewhere where customer service is nothing and customers are a waste of time.