Basha’s No 137

Worst service EVER. I waited an hour and 20 minutes for my 1 extra large pizza with 4 toppings. Only one lady is left on her own to make and bake the pizzas. The manager in the pizza section was incredibly rude, and ignored us for most of the time. When we finally got our pizza, we found out they added extra toppings to make up for the long wait time (they didn’t even consult us to ask if we wanted extra toppings-​we could’ve been allergic to any of those toppings) AND our pizza wasn’t fully cooked. The heavily topped pizza slid right off the pizza bread, leaving a bare pizza. We asked for a refund and they didn’t know what they were doing when attempting to process a refund and so they directed us to go to the customer service desk for our refund. They made us hop all around the store. Bashas just shouldn’t have a pizza section of they’re not going to offer edible pizza! I’m sure this isn’t the first complaint! I had the worst service here and I want Bashas to fix this issue, I won’t ever be purchasing pizza from them again.

Really like this place… it’s like the local mom and pop place that you can go to in a pinch

Great customer service, thank you tom/​Janet from deli. We have not been to this Basha’s in several years. We were very pleased.

I stop here three days a week for my lunches for work. Everything is always neat and clean.
Produce is the best in the area, sales could be better but thats not the individual stores fault, and their self check out normally doesnt give me any problems.
There are a few cashiers who recognize me but for the life of me I cant remember their names. One is very chatty and always makes me smile, (blonde and maybe in her late 40s?)I can tell sometimes her talking bothers those behind me, but if you dont like it go to self check out for your 12 pack of cheap beer.
Keep up the good work. You bakery and produce are your greatest selling points!

Not as well stocked as Fry’s or Safeway and way less interesting than Sprouts or Trader Joe’s, but it will do in a pinch. Disappointed they don’t carry any organic chicken. But if you’re looking for Christmas decorations in September, it’s the place to be!

I have mixed feelings. On one hand, they are improving… or at least trying. On the other, they still need a LOT of work.
The have advertised fresh produce, lower prices. Unfortunately, the quality is still VERY spotty. Don’t get me wrong, the store is clean and has a great location. It is super convenient, but that’s how I see it… a convenient store. I run in for a single item I might be in desperate need of, or don’t have time to walk through a full sized grocery store, and that is pretty much it. As a matter of fact, I often skip it to go right across the street to Walgreens because I’ve been burned so many times on selection and price. The front of the house only ever has one cashier, and usually a grumpy gentleman with a less than sunny disposition, so I always opt for self check out.
*Extra star as today as I was smiled at as I was leaving by a friendly younger lady helping bag groceries. (Please stay!)
Overall, prices are high and selection is slowly improving.
I’d prefer choices I’d actually use! There are full isles I’ve never seen anyone in!
Back of the house staff is friendly and helpful if you can hunt them down. Butcher is awesome, but again, usually alone, so difficult to locate.
I’m hoping the improvements keep coming, and for crying out loud… if you’re going to charge an arm & a leg, have high quality products and great customer service (that includes ENOUGH people working).

Overpriced wine, terrible meat and seafood department and one cashier all of the time. I will drive elsewhere from now one. This place is going downhill quick. Oh did I mention an employee smoking right by the front door-​yuck!

This store is Awesome! The staff is always great and I LOVE that it has the child play center! The prices are a little higher then other stores but I will gladly pay a little more for peace and maintaining my sanity while shopping lol. The employee at the play center is also great, she has such a good personality and is great with the children. The cashier’s are also very happy and much better then other local stores. I’ve never had to wait for more then a few minutes to check out.

I wish I could give a zero! My husband and I went to Bashas specifically for a deal on Newport Shrimp rings. It says in the add 51 – 60 count shrimp for $ 4.99 but the shrimp they had for $ 4.99 was only about 20 count shrimp so we asked to butcher where the shrimp is that is in the add. He said they don’t have a 51 – 60 count shrimp ring and they only have the small one that is 20 count for $ 4.99. We saw a manager so asked if he could help. He went and got the add so we could show him what we were talking about. My husband explained that we wanted what was advertised the manager looked at the butcher and said «you got this?» and the butcher said «yes» and the manager walked away he didn’t even say anything to us or even try to help! This is the worse service we have every received at any grocery store! They refused to honor the add or even attempt to help us! The fact that the manager didn’t even listen to us is horrible! We will never go back to Bashas and we will tell everyone we know to never shop there either!

Great people with great hearts! I lost my wallet there last night & basically had a heart attack just thinking of where it could be. I called this morning & an honorable worker had found my wallet & saved it for me. Nothing was touched, everything was in place. I am forever thankful for that person who found my wallet!!! I can’t thank them enough!!!
On another note I love bashas because they always have the Shamrock Farms Lactose Free milk my son drinks. Frys, Safeway, & walmart is always out of that milk. Thank God for Bashas!

I’ll start off with the good, and the only reason I kept from a one star review. The employees, especially at the deli counter and hot food area, are very nice and always accommodating. Also the bakery is great. Now for the bad. Every time I shop here I come home with expired food, or items that show no expiration date and have been sitting for way too long (Like the assorted Baklava desserts I had to return today). For me to shop here with confidence I need to spend another 30 minutes just looking at expiration dates to verify that I’m not buying bad food. I live in Marley Park and would love to support my local market, but its hard to when the stock is not kept up in the same standard as every other market I have ever been to. I was even warned by an employee once to «always check the dates cause stuff is expired all the time here». That’s bad when an employee tells you that. Sorry Bashas, but I have to take my business elsewhere from now on.

Nice to have a Bashas on the way home from work to pick up a deal. I really miss the one that had closed down in Goodyear. This Location is decent. Very friendly employees and clean store. I have been here once. So I will have more to write about in the future.

Like their bagged ice and going here for last minute dinner needs. Always has fresh produce. I shop there mainly like a convenient store.

You won’t find nicer employees or a cleaner layout. Everything is easy to find and they have the most welcoming staff. There is hardly ever any wait time and when we ask for help they eagerly oblige. The prices are no worse or better than any of the other establishments. What sets this store apart is the proximity and cordiality we feel. Try their Starbucks. They’re great too.

I have went into Bashas 3X in the past week to find out about a promotion for a local event that they sponsor, was in their add, and they are to have a display in which to enter for free tickets/​and you can purchase (?) for free tickets… NO ONE can tell me what the hell I need to purchase… I got one manager, was told to come back the next day to talk to the next manager (it was ONLY the 1^st day of the ad and they did not have the info yet…) Understood, today trip 3, (the NEW ad came out yesterday… still NO ONE can tell me a thing! REALLY??? Buy Miller beer he tells me… ok, 6pk, 12 pk??? He does not know… Go figure!?! I could have bought the stupid tickets for what I spent driving down there trying to find out what you should have been able to find out on day 2…

Like other posters, I have to agree, the prices are a bit higher than other stores, but I do value the atmosphere at Bashas. It is typically not as busy here as other stores so I will make it a point to come here when I just am not up for the crazy Fry’s parking lot.

Basha’s is not my regular grocery store, but it is my neighborhood store and I use it mostly when I need to run in and grab something. Each and every time I go here I am disappointed.
They rarely have more than 1 checkout lane open and it usually has a long line. They do have self-​checkout, but they got rid of the person overseeing the machines. When an error is thrown (which it always does), you have to flag down someone to clear it. There’s always people waiting at the customer service counter and usually no one is there or there’s a long line with only one person watching. I’ve learned to always double check expiration dates when I go there because I had about 3 trips in a row where I got home and the item was expired. I have bought that to the manager’s attention and they did remedy only the item I told them about.
I contacted Bash’s corporate and expressed these same concerns. I got a reply from Rob Johnson who said the would work with the store to remedy the issues. I’ve gone back twice since and the issues still remain. Rob told me to reply back if I had similar issues, and I did reply back. Never heard anything else from them.
I know they are trying to recover from Bankruptcy, but if you’re going to give up on customer service, what’s the point.

Basha’s is a great store if you shop with children. The best perk is the child care center. The ladies who work in it are very nice and great with my kids. Basha’s is a bit overpriced and does not carry everything, but it is good when I need a few sane ‘mommy moments’ to shop in peace. To me, that is worth the extra $ 10 I will spend there. Plus the pizza is amazing and a fantastic price.

This store drives me crazy. I am all for supporting local businesses but not when the local businesses suck! This store has the WORST layout I have ever seen. I can never find anything. On multiple occasions I have had to ask a worker where something was only to find out they don’t carry it or the worker doesn’t even know. On top of all that the prices are consistently the highest I have seen. I don’t have the time or money to shop here!

I want to like and support the local merchant every chance I get! However in the case of Basha’s Surprise location it is not easy.
The layout of the store is odd depending on the entrance you use. Why the produce is all the way on the opposite side, the dairy and frozen section are split up. Their selection has always been good, but price wise I’ve almost always found them higher then Fry’s down the road. Two high points are their fresh made to order pizza and bakery departments!
All in all go for the pizza and baked goods, but go to Fry’s for the rest.