Fry’s Marketplace

Friendly folks, good produce, it’s not overrun by sample carts, and convenient place makes this my regular market.

This is one of the bigger Fry’s so it has more of a selection of items. I like this one because the isles are bigger, and they don’t keep moving items around in the store so much that you can’t figure out where things are. The location on 31^st and thunderbird is horrible about doing that. I bounce back and forth between here and Phoenix and won’t go in that store any more if I don’t have to.

As a grocery store, they are pretty good. They also have a vey clean store (they have won awards for being the cleanest store). My review is about their pharmacy. We moved to Surprise in June and I decided to start using them as my pharmacy, that way I could earn more fuel points and they were installing a new drive thru. The first 3 months things were fine, I would drop off my prescription and wait for it to get filled. The staff seemed competent but not friendly, but it was ok. This month I dropped off my prescription at the drive thru, I was told come back in an hour to get it. I actually waited 3 ½ hours (it was around dinner time), only to be told I was too early and my insurance would not pay for it. I asked the pharmacy cashier why didn’t anyone call and just let me know? My insurance company was already closed by then and it didn’t make sense that it was too early. I asked the cash price and decided I would deal with the insurance the next day myself. She was pretty rude and had this deer in the headlights look the entire time she was speaking with me (I believe she was perhaps new or not familiar with anything pharmacy related). I told her go ahead and fill it, she said I would have to wait another hour. An hour and a half later, I called them only to be told I just cannot get it filled for 3 more days, even with paying cash. I, again, asked why did they not call me to let me know, she said the pharmacist was busy. So, after a five and a half hour wait I said I would just be coming to get it and take it somewhere else. Setting correct expectations and at least one interaction with this mystery pharmacist could have make my experience much better. I will not be using them again.

I keep trying to use these guys as my main monthly grocery store run because it is clean, has a wide variety of products, and is located nearby.
BUT they continue to fail in their backing up of advertised products and pricing; and don’t get me started on their digital coupon fiasco.
My last and final trip here today had me huffing STRONG gasoline fumes in the dairy section while dodging rude and sketchy scanner people in the meat section, who were pushing around carts like they were on fire.
Plus, I noticed they are now trying to push their ‘sushi bar’ offerings by moving it up front near the produce. Mistake, get rid of it.
While I did like their gas savings program; I feel that they are trying to off-​set that with their poor advertising tactics to get people in the door and spend more than they planned or were expecting.
Something is not right.
Winco has just garnered a new monthly customer.

I personally love shopping at Fry’s. It’s probably my favorite grocery store. Always clean and it’s easy to find items.

We moved out of the area but will still go to this location when we can. The Fry’s at Greenway and Cotton Lane by our new house is great but we miss this location! Always clean and we knew the layout in our heads and could create a shopping list based on a visual layout of the store. Someone please tell the CEO to stop changing stuff though! Don’t fix what isn’t broken!

Wonderful service, easy to find what you’re looking for and they always have good sales. They have one of the best bakery’s in Surprise.

We’ve been Frys customers for many, many years. I’ve always loved Frys Marketplace because their prices are good but their nicer than Wal-​Mart. Customer service has rarely been an issue (not perfect but I don’t expect perfection). We moved to Surprise nearly 2 years ago and this Frys is just a big disappointment. The customer service is almost always subpar to poor. The few great experiences I had, shocked me, and I thanked that employee! Then that employee was never to be seen again. The consistently rude employees, remain. They don’t smile. They don’t greet. They text while working. They talk about their bad day with each other in front of you. And my biggest pet peeve, they never get your ice for you. I don’t understand this as every Frys we’ve been to will get your ice. Every grocery store (with the exception of Wally Wolrd) will get your ice. I don’t expect it if they’re slammed and I don’t mind getting it if that’s the direction I’m heading, but good old fashion customer service — get the ice. They don’t offer to walk you to the car, a service I’ve never taken a store up on but it’s nice that they offered. In general, this location is just disappointing. It’s not surprising though when leadership sets a poor example: the other night a lady in a red vest hardly said a word, then dialed a number and practically yelled at the other person saying she needed help up front now. I was shocked but not surprised. I’ve given up hope that this location will improve. I’ve written two letters to corporate with examples and nothing. They have all these poster boards wanting 100% surveys… They should actually try to earn a good survey.

Fry’s is super solid! This location is like a mile from my house. maybe less? I could definitely walk there if need be.
I love this store! They have everything you could imagine. Bag of chips? Yup. Batteries? Yup. New kitchen table? Yup. Pots and Pans? Yup. New bath towels? Yup. Chase bank inside the store? Yup. Drive thru pharmacy? Yup. Great ice cream selection (Blue Bell, Blue Bunny, Turkey Hill, Ben and Jerry’s etc)? Yup. Fantastic chicken tenders from the deli counter? Yup. Gas Station out front which currently has unleaded for $ 1.99 a gallon? Yup!
This place has EVERYTHING! I can’t think of a bad thing to say about Fry’s. I am glad it is close by and I much prefer this store over Albertsons and Safeway! Even if I lived far away, I would still drive here to this Fry’s. I like it the best out of all other Phoenix Fry’s that I have been to.

It is a Fry’s so not much to say. Generally cleaner than average. Usually stocked sufficiently with advertised items.
At least 1 of the stars off is because they have an extremely annoying habit of locking both of their side (read main) entrances hours before the store closes. When I inquired once about this, I got the whole «it’s too bad theft causes us to do that» speech, but I was assured that the doors are never locked/​blocked before 9:00pm. Of course, I have been there at 7:30 and found them locked, so that is not always true.
How about relocating some shopping carts and hand baskets to the only unlocked entrance? Or how about keeping all entrances open until your business closes for the day. I understand that they are not the only grocery store that does this, but it strikes me that inconveniencing every single evening-​time customer to (possibly) prevent some punks stealing beer once in a while is a poor way to prioritize.
Also, do not shut down half or more of the self-​checkout machines long before the store closes. A reason people use them is to not have to wait on a line. Your store closes at 11:00pm, therefore that is the time for shutting machines down and obstructing aisles with stocking pallets. Not during store hours.

I like their healthy food section and décor. Great produce section. Nice bakery as well. Have yummy treats in singles sizes so you don’t have to buy an entire desert. Big selection of everything.

My favorite Fry’s location ever!!!
What I love:
Outstanding customer service. Whenever I happen to pass by a Fry’s employee I always get a friendly «hello». Everyone is very helpful and actually act like they want to help you instead of treating you like a nuisance.
Produce area is kept clean, have yet to come across a rotten piece of fruit. They have recently introduced more organics.
Aside from groceries they have a small electronics area, arts and crafts, home goods from bed linens to furniture, beauty products, a sushi counter and Starbucks.
Oh, almost forgot the gas center.
You can pretty much get all of your shopping done in one trip which I do to avoid the crowd at Wal-​Mart.
Really happy with how Fry’s has stepped their game up and continue to keep up with the quality of the products they sell.

I always shop here, except a few items that I know I can get cheaper at Walmart. Just for Fun I actually tried the albertsons nearby… Wow. What a joke. Then I went to the Safeway, not too bad but not as nice and more expensive. This frys has everything, they are friendly, it’s clean and pretty good prices, especially when you buy what Is on special that week.

I’m new to the area and have shopped here a few times already. Being from Chicago I’m used to things being a bit expensive but I’ve got to say that I was shocked by how much groceries cost here! The deli and bakery sections just flat out suck too. The store itself is decent, clean and the employees are friendly so I’ll give them that. I have yet to find a grocery store in this area that I like. I wish there was a Mariano’s around here.

Pretty good grocery store that has just about everything you’d want and at pretty good prices overall.

Horrible experience tonight!!! My wife and I came in for one item, the standard check out lines were packed and understaffed with cashiers so we went through the quick check out and our one item rang up at twice the price with our Frys card. We had to wait five minutes for an attendant to help us and correct the problem. She was extremely rude and treated us like we were the problem, not their system. We will be shopping at Safeway right across the street from now on.

I LOVE this Frys! They are always clean, have fast check outs and the Pharmacy is fantastic! Whoot Whoot!

I love Fry’s. I love their selection. I love the clean store. I love the fact that the produce is always fresh. The bakery does a beautiful job! I even love the free wifi. I also love the self-​checkout stations too.
That having been said, I’ve never met a more miserable group of people than those WORKING at this Fry’s. The cashiers never seem very happy to be there no matter what time of day I’m there. They appear overworked and under appreciated and most of the baggers come across in the same way. Don’t get me wrong – the staff is cordial enough to customers and will help when asked but no one seems very happy or even content to be working there. I’m not saying you have to turn cartwheels at your job, but there is an undertone of discontent there that is palpable. I hope whatever is going on in management there gets fixed because this is a great store!

What can I say, I love having a Fry’s right by my new home!
This store is quite huge and has everything you need from dairy, meat, fish, sushi, deli, produce, to household items, furniture, electronics. you name it and they got it.
They have 8 self checkout counters that help speed up the process and there is always an open lane when I’m there.
And who can go wrong with the gas prices and member discounts?

I don’t even think about what store I want to go to when it comes to groceries. Down the street from my house, good prices on the core items I buy each week, clean, good beer selection, high quality produce and at least in this location, FREE WiFi! I am also a fan of the number of self checkouts my local store has. Although the staff is always friendly, I want want to get in and out ASAP!