Land Rover Flatirons

The service and professionalism at this dealership is flawless. Genuinely kind and friendly sales make the usually dreaded event of getting a new vehicle an absolute pleasure. Bob and Jim took excellent care of us and have earned repeat customers. Not to mention, our Range Rover is perfect! This is how it’s done guys!

Where to start? We bought a «personal» car from Mark Helliwell, who we found out was an employee, after the fact. Yep, our fault… should have thought to look that up.
Mr. Helliwell brought the car to Land Rover to initiate a full used car inspection — like the kind Land Rover does before they put a vehicle on their lot. What we got what a one page check list of things that were still attached to the car.
We called and spoke to the manager, Dave Foster, who we tried to reason with (including having our Land Rover service person talk to him to explain the things that had been missed and the many codes that came up during the inspection our Land Rover service dept did) and we were told that Land Rover Flatirons, was not responsible for their own inspection.
The list of things that were not inspected (or noted in the inspection) included:
«34 codes and multiple events»; some of which where:
Cruise control assembly (average of $ 400 repair)
Noises coming from steering wheel
Coolent/​Temperature issues ($ 700 for the part alone)
Radio controls completely broken, no buttons can be accessed
Ashtray broken
Lighter broken
Low voltage
We bought this vehicle ENTIRELY ON THE BASIS OF THIS INSPECTION, so to say it was negligence that they did this the way they did is pretty apparent, maybe even coerced (doing a buddy a solid), but you can be the judge of that. Ask yourself, do you trust someone who doesn’t divulge the very thing you are paying them to.
If you are in the market for Kia customer service, by all means visit Dave and tell him we said «hello».
If you’d like to actually have Land Rover worthy customer service, I’d recommend another dealer. Any other dealer. Heck, your Uncle Joe could probably do a better job.

My husband and I purchased a used 2007 LR3 last year, from the «other» Land Rover dealer in the metro area. Frankly, the vehicle has been a nightmare, but nothing compared to dealing with the AWFUL service people at the «other» Land Rover dealer.
We recently moved to the north area, and having MORE problems with our LR3 we decided to give Land Rover Flatirons a chance, before we ditched the nightmare vehicle. SOOOOO glad we did!
Paul and David in service were AWESOME! They were so friendly, fun and easy to talk with. Paul was my service advisor and he was direct, provided useful information, and didn’t give me a run around on the price of the repair. I was in and out quick both when I dropped off my LR3 and when I returned to pick it up.
While I wasn’t thrilled to pay another $ 1300 in repairs (who would be?), I can say that our LR3 has never driven better. So I should give major props to the guys in the garage that actually fixed my LR3, the right way, the first time.
Thank you for not giving us a run around. Especially, thank you for making the experience as enjoyable as possible. Your staff in service is awesome, and their time and efforts are greatly appreciated! We will be back!

Service department is top notch. David M is a legend. I was in and out quickly at drop off and pick up.

Great experience at Flatirons. Mark Helliwell was my Sales Guide and he did a great job explaining the vehicle and he made the process extremely smooth and easy. The whole staff was very friendly and I love my new Range Rover.

I have a 2007 LR3 that I have been taking to Land Rover Flatirons for a couple of years. Paul G., my service rep, is very professional and has strong communication skills. He calls me timely and gives me a thorough status of what is going on, how much it will cost, and when I can get my car back. He is a straight shooter. He has earned my trust and I always feel comfortable when I drop off my car.

Have enjoyed working with both the sales and service staff for a number of years.

Worst service. Worst customer care. Bought an Audi from them exactly 1 year ago. Less than a year later my tires are shredded and they are unwilling to do anything about it. However, that’s not the worst of it. When speaking to Mark (the used car manager) about my concerns, I received nothing but complete disrespect. I was yelled at by Mark, told I was «crazy for thinking they would do such a thing.» I am completely and utterly blown away by how I was spoken to– I was his Customer. Not to mention, when I bought my car, he knew NOTHING about Audi. When I reminded him of this on our phone call he said «98% of our customers come in knowing more about the car than we do because of their own internet searches.» If a simple Internet search makes me more knowledgeable than you… I’m seriously concerned. I would NEVER purchase a car from this dealership again. Worst customer care I have experienced. Oh, and when I politely said I do not appreciate how you are speaking to me and wished him a good day… He hung up on me. Nice, huh?
Update:
Since this post, I took my audi into the audi dealership in Littleton as I had received a letter in the mail stating there had been a recall on a certain part of my car. When I asked Mark about this recall (I was clearly a little nervous about it) he stated he knew nothing about it. He continued by saying that so many cars get recalled he can’t possibly keep track of them. So I thought to myself, ok, makes sense I guess. However, 2 days later when I take my car to the amazing guys at Audi in Littleton… All the other customers in the service shop tolde they had received personal phone calls from the dealerships that had sold them their car. You would think Landrover Flatirons would put something in place to ensure they received notifications about recalls and then notify their customers… But like many other reviews have said, they are there simply to make a sale then once that happens, you’re on your own.

Just started looking at vehicles test drove one today really enjoyed the service from Mark, he answered all our questions provided good information regarding The features and the difference with each model. Looking forward to working with Mark as we decide which model best suits our needs. Thanks Mark!

I just bought a 2013 LR2. Jeff was great to work with on the sale and Amanda was super helpful in arranging financing for me! They even arranged low cost shipping to Phoenix for me. I highly recommend Land Rover Flatirons!

Bob was my salesmen. He was very knowledgable, available and not pushy. These cars sell themselves.

I just purchased a 2014 Evoque from this place, my car is absoultly amazing! I love everything about it. Most importantly the service I receviced from Rick Butkiewicz my sales associate was great. He kept me in the loop throughout the waiting process for my new car to be delivered and was always very friendly and available for questions. He made my purchasing experience effortless and was very genuine about answering questions and addressing and concerns I had. So far, nothing but 5 STARS for my experience with Land Rover and I highly recommend asking for Rick if you want a great sales guy that cares about what you are looking for in a car!

Service you expect but don’t get. they are the WORST.

Nice guys. Unpretentious and laid back, didn’t even ask for my phone number or email. Not much inventory but that’s a range rover problem, TaTa sending everything to China. Hope that’s a temporary problem.

My partner and I purchased a used 2009 Land Rover from Mark Helliwell. We had just moved from Chicago, IL to Boulder, CO and we needed a SUV as our city car would not suffice in the foothills of Boulder, CO.
Anyway, we had not purchased a car in 13+ years so we were thinking we would be a bit intimidated by the car buying process. However, Mark was very kind and was very patient in explaining the features of the car to us. He very much put us at ease. We also found all of the finance people to be friendly too.
Overall, we would highly recommend this dealership.

Recently purchased a new truck from LR Flatirons and the experience was exceptional. My purchase was complex as it involved out of state shipping but the team was more than accommodating and I found them very knowledgable and responsive. All the team members at Flatirons that I encountered from the sales staff to the receptionists went out of their way to make my experience a positive one.

Decent, that’s about it. If I want the car, I’ll call you back. Don’t worry, I know how to find you. It’s not like I’ll pick up the phone when you keep calling and be like «oh yeah, what the hell, gimme that seventy thousand dollar car, here’s my Visa number». I’m thinking about it, I need a little space.

My husband knew he wanted a LR and got what he wanted at Flat Irons. It was a good experience purchasing the vehicle. We were able to take the vehicle for an extended test drive. I think we were only gone for an hour, but they had no issue with it being more like 3.

Having been a land rover owner since I was 16, I am well versed in land rover dealerships. My first land rovers were from LR Houston and I was happy with the purchase and service process, but my expectations were exceeded after dealing with Land Rover Flatirons. They are very helpful over the phone (as I live about an hour away from the dealership) and so quick to get me in and out when I do bring in my vehicle for service. Randy and entire service team are so helpful about telling you about the problem, possible problems you may experience and preventative maintenance. I’ve never felt as if I were being «up-​sold» or told to purchase something I didn’t need.
I recommend land rover flatirons not only for service, but vehicle purchase too. On my last service trip, I discovered I was going to need more work than anticipated (my truck had just hit 160K miles). To my luck there was a new, fairly priced range rover that was a good match for me and I COULDN’T BE HAPPIER with the trade in process. Land Rover Flatirons gave me a more than fair offer on my trade in. All in all, it was a great experience and I would send any friend or family member there.

We purchased one of our rovers here and had a great experience. No pressure environment. I checked out the LR dealership in Aurora and they kept pushing me to buy.
Regarding service, I’ve dealt with 4 other rover dealers out in NorCal and LR Flatirons has been the best with servicing our vehicles.