Ulta Salon Cosmetics & Fragrances

I would have to give this place a zero star. Went to get my eyebrows waxed (which I have been growing out) and I have like maybe 10 hairs left. Would NEVER ever go back again to this place. Look else where If you want to have any eyebrows.

Was pretty skeptical about getting a blonde balayage done because my hair is so dark. I went with Zoey and she did an absolute miracle on my hair! It came out better than I even imagined! I was pretty nervous it would come out really gold and brassy but that wasn’t the case at all. Zoey knows exactly what she’s doing and took her time throughout the entire process. It is very well blended and I can’t get over how great it came out!!! If you’re skeptical about getting your hair colored for the first time or think something is impossible, Zoey will prove you wrong! Definitely recommend going to her!
I was recommended to her by my older sister who had a purple balayage done and hers came out fantastic as well! Zoey is so talented!

I needed a certain cologne (Jean Paul Gaultier Le Male) yesterday and stopped in the Ulta store on Brodie Lane in Austin to see if they had it in stock, which they did. Their price was $ 71.00 for the 4.2 oz bottle.
I consider myself a smart shopper and I have the Shop Savvy App on my phone so I can compare prices between different stores in Austin, and also the on line prices. I have found that almost EVERY store in Austin will price match the other stores in Austin, and a lot of them will even price match the on line price of the item (plus tax).
Anyway, I found a few stores in Austin had the exact cologne priced at $ 30.00 and some online prices were even less. I took the cologne to the employee behind the cash register and asked her if they price matched their items. She quickly replied no, Ulta does not price match other stores. I informed her that Ulta’s price was $ 40.00 more than other stores in Austin for the exact same bottle of cologne. She gave me the impression she did not care and did not even attempt to act like she cared that Ulta’s price was almost twice as much than other local stores.
So needless to say, I WILL NEVER purchase cologne/​perfume, or any other product for that matter, from an Ulta store knowing that they have NO interest in price matching other local stores AND that their cologne is more than twice as much In price than other stores in Austin.

Review specifically for Tanya but am also leaving a small review for the salon overall… Very sweet and attentive. She did a great job and was very gentle with your hair. Went in for a root touch up and toner, and got just that. Nailed it! However, pricing at ulta is RIDICULOUS!!! Seriously, if you can find a private hair dresser, try that first or you’ll definitely overpay here. Guaranteed. It also took someone 10 mins to acknowledge me when I arrived, as the salon was entirely empty with one other person waiting that also said had been waiting on someone to come out from the bank room (which you could hear them talking and laughing). Poor service there and stylist would just talk to each other across the room in front of other customers. Not a fan but I’ll come back for Tanya if I have to, but otherwise I will find a permanent stylist elsewhere.

Confessed beauty junkie here!
I love Ulta! I especially love their special makeup events where you can have a free makeover with the latest colours and trends.
The staff there is friendly and knowledgable. And if you’re not a member of their rewards program, you should be.
Just don’t buy the last Bad Blood lip liner. I can’t find THAT anywhere. It’s always out of stock.

Vanessa in the salon is amaaaazing! I have been searching for about 3 years for someone in Austin that understands what kind of blonde I want and she got it right! She cut my hair the way I wanted her to as well. I can’t wait to go back for her to work her magic again!

I have been coloring my hair for years. Just moved to Austin and am in love with color by Tanya at Ulta Salon.

I’ve shopped at a lot of Ultas. They’ve got a good selection, and their rewards program just can’t be beat. However, I’ve never been to an Ulta, like this one, where no one seems to know what they are talking about. I went in to ask about the launch date of the Too Faced Sweet Peach Pallette. Online it said it would be in stores 4/​7, but since I desperately wanted one I went in to double check before hand. I had to flag down an associate (after 15 minutes no one asked me if I needed help). She had no idea what I was talking about so she went and grabbed a woman who I assumed was a Too Faced rep. She told me that it would not be available till ⁴⁄₁₀ when they reset the store. Thinking I finally had the correct information, I waited patiently at the door waiting for them to open on ⁴⁄₁₀. Before I even made it in the doors (which did not open at 11) I managed to ask the girl opening if they had any pallettes, so I wouldn’t waste anymore time if they didn’t. Of course she had no idea what I was talking about, so she ducked back in (closing and locking the door behind her). When she came back out she told me that they were sold out. When I asked her when they actually went on sale she, again, didn’t know. Then she turned around and asked another girl (all of this is happening after 11 when they’re supposed to be open btw), and once agin another «I don’t know».I told her that I was told it came out today and she just gave me a weak-​willed «I’m sorry» before closing the door again. I found out that they went I sale when I initially thought after calling the Gateway store who answered me right away. I’m not sure what the breakdown in communication is here, but it’s enough to have me never want to waste my time here again.

Literally, Lauren at the Brow Bar is the only person allowed to touch my eyebrows, ever. They turn out flawless every time. ¹⁰⁄₁₀.

I’ve been going to RHIANNON for years! I am now driving from San Antonio for this girl! She does the best permanent/​semi-​permanent/​highlights ever! I am a very particular person, and she always does my hair on point. I cannot trust anyone but her!
I also love Ulta, so it’s a perfect place for me!

Salon review:
I just went here and they did a great job. I saw Vanessa. She highlighted my hair just like my last girl who is in Portland. I was scared to try somewhere new but had to because I just moved to Austin from Portland. Vanessa did a great job. And she trimmed my hair. Just trimmed. Just like I said. She didn’t do a trim and then some.

HOLY MOTHER OF ALL THAT IS BEAUTY! I have literally never seen this place before, even though I’m always in that shopping center, whether it be for DSW, Charming Charlies, Tarka, IM Thai, and other Brodie staples. When I found myself looking for a place that sold DevaCurl products, this place suddenly appeared in front of me, after I used the GPS to find it, of course.
They have everything here: make up, hair products, more make up, and even a salon! I have very curly hair, and I’m trying to find a place to get a cute pixie cut with bangs, from people who know how to work with curly hair. I might have to give their salon a try!
**Service: ¹⁰⁄₁₀!**
Very friendly and eager to help! I found the DevaCurl in no time when I walked into the store! Also, the cashier was incredibly sweet! If I didn’t know any better, I’d say that I had a brand new, curly-​haired curl mate!
I can’t speak much for the prices, as I only came in for DevaCurl stuff, but the price point was about the same as if I would have bought it online!

This review is rally for Ana – the rest of Ulta I could live without.
After my first cut with Ana I had SO MANY compliments – even from strangers. A random guy at the ice cream shop even said he liked my hair cut. This all to a girl who has NEVER on her life heard anyone utter these words.
What can I say? Ana is magic and she totally understood my hair. Life changing.

I’ve been looking for a good place to get my eyebrows waxed for a while and on a whim I tried Christina at the brow bar. She is amazing. I get so many complements on my eyebrow and she’s helped me actually have a arch. I now have my sister and two other friends going to her monthly as well as me. She is also just so sweet, caring and makes the appointment fun even though your getting hot wax ripped off your face. I always look forward to my appointment.

I went in to Ulta because I was told they could help me with finding the right makeup for my skin. I found a salesperson and asked them about foundation. I explained that I had never bought foundation before and that I was confused about liquid vs powder, how to find your shade, etc.
The salesperson asked me what I usually get and I reiterated that I never bought foundation before. They hummed and hawed and finally asked incredulously, «You’ve NEVER worn foundation? Ever?»
No. I haven’t. Which I had said already twice.
Then they asked me my price range. I told them YET AGAIN that I had never bought it and didn’t understand prices, quality tiers, etc. They then asked specifically, «Are you willing to pay $ 40 – 60 for it?»
I answered probably not, based on the fact that I was not getting the help or the product knowledge I needed to make any kind of decision.
They then pointed across the store and told me that that was where all the stuff that’s also sold at at Walmart and CVS and Walgreens was and I should just hold bottles up to my face to decide what I wanted. I guess I should have gone to one of those places instead of Ulta, the place where only seasoned makeup experts and people rolling in cash can go.
Anyway, I left without buying anything. I found this to be a super negative experience. I was offered no information or help, and they made me feel weird about seeking help. I definitely don’t recommend. Apparently Sephora is better.

I am very picky when it comes to my hair, but I put off getting it trimmed for a while, so it was time for a cut. I went to this location on a whim and was scheduled to be helped by Vanessa. She was fantastic! Super outgoing and sweet. I’ve had stylists that don’t know how to keep a conversation going, but she was awesome! I loved getting to know her. She also was able to give me what I wanted: textured with movement while keeping the length as long as possible. I love how it came out. Definitely found my stylist! Thanks Vanessa!

I absolutely love Ulta and all their beauty products (especially the bareMinerals makeup line)! This location is the only one in ATX that I’ll go to (sadly b/​c it’s a drive for
Me). The Ulta in Southpark Meadows is a disgrace! I’ve spent near (maybe even more than) $ 1,000’s on make up, hair products, hair styling, etc. Yet every time I go to the Southpark Meadows location, I’m followed & watched like a hawk! As if I’m stuffing shampoo down my pants, er something lol. I’ve given it multiple chances, yet every time I’m treated like a thief. Even if I just dropped$ 200 on products. No respect! Do NOT go to Southpark Meadows. Come to this location. It’s 10 minutes away and worth the drive! You get much better customer service and customer appreciation!

My review is specifically for the salon, and really, just one stylist. If she left Ulta, I would probably only go into the store once a year to buy new Bare Minerals. But I digress…
Following a TERRIBLE cut/​color experience at Birds, I pretty much steered clear of anyone touching my head for a while. After about a year, on perhaps the best day of my hair’s life, I scheduled an appointment with Rhiannon by chance. Sitting down in her chair, I explained why my hair was in such poor condition but that I wanted to just trim what was necessary because I wanted to grow it out. Most stylists (for some reason I will never understand) think a trim is 2+ inches — but not Rhiannon. She listened empathetically, reiterated what I wanted verbally and then executed perfectly. I live in Seattle now, but I come back to Austin for Rhiannon to cut my hair.

Every time I go in here, I am followed and watched because I take my babies stroller. I was even literally followed and trailed the entire time I was in there.
My baby was crying and on of the employees actually smirked and rolled her eyes because he was loud.
Well, FYI. My baby is ill. He has a rare. Serious disease that is incurable. So if he’s wants to cry, I’m gonna let him. I’ll take my business elsewhere.

I don’t know what it is about Ulta, but I hate going in here. I only do when I need my specialty shampoo and I get out fast. The employees are always unfriendly and unhappy. They are borderline snooty. They never want to help me or never know the answers to my questions. I feel like I am judge when I come in here. I buy my perfume from here bc it is a bit cheaper than at a department store. The good thing about this place are the coupons you get in the mail and that’s when I usually go and grab my shampoo. The place is usually pretty clean and well stocked. I really just don’t like the employees. I wish they could hire nicer people or coach them on customer service. Ulta really could learn a few things about customer service. It’s so sad that people hate coming here bc of the employees. ;(