Publix Super Markets

Being born and raised in south Florida I have never liked Publix. I’m so happy to have moved to west coast USA and have a verity of decent priced stores to shop. Why anyone would pay these outrageous high prices for items that are half the price at other stores is beyond me. I was just in this Publix and the high prices help me remember why I hate Publix so much.

I absolutely ADORE Publix and it is one of the places I miss most, while living on the West Coast. I just ran in to get a few things and was able to navigate the store without problem. The check-​out lines were a bit on the ridiculous side, so I deducted a star. You can check-​out at customer service, but if someone is getting a money order; you might as well wait in line (which was the case when I was waiting to check out)…

I don’t do my grocery shopping at publix, so my review is focused on the subs and already prepared and ready to eat food that they have. I got a sub and it was delicious, the girl who made it for me was super nice and there wasn’t even much of a line.
Along with my sub (buffalo chicken tender sub) I got some souther style potato salad, not the best potato salad but it’s better than they other styles they have.
Overall the potato salad was okay, the sub however was delicious.

For anyone who doesn’t feel like spending an arm and a leg at Whole Foods, Publix is easily the best choice. Sure, its not fancy, sure it might not have the absolute freshest vegetables or most organic what nots, but that doesn’t mean it isn’t decent. You can find pretty much anything you need here from vegetables, meat to milk and then everything else whether it be paper towels, gift cards or deodorant. What more does one really expect. You get what you pay for, and if you want something super fresh, super high end or organic, there is a certain other place to go!

Deli is always under staffed and attempting to get hot or cold food between sub prep area and deli meat slicing is nearly impossible. One person making subs, three in deli slicing meat, one giving out samples and several others running around but not serving guests. All the remodeling in the world does not make up for poor customer service. Left after standing for 10 minutes in front of hot food then line for subs that moved at snails pace.

Excellent LUNCH spot in Sunrise/​Plantation. Their deli sandwiches are pure deliciousness. I always go with Boars Head oven gold turkey or honey roasted turkey with honey mustard on multigrain bread. They have all the standard sandwich toppings incl. spinach which I love! The chicken tender sandwich is also to die for.
On top of the sandwiches, Publix carries hot baked goods (cuban pastries ftw!) pre-​made salads, sushi, and roasted/​fried chicken. Furthermore, their prices are really great! Even fast food restaurants can’t compete on a price, portion, and quality scale.
Publix is part of my weekly lunch rotation and will continue to be as long as we’re both around!
Tip: Beware of the old ladies that make sandwiches. They operate incredibly slow so just be mentally prepared to exercise a little patience. Other than that, all the employees are super friendly!

My Publix is the best!!!
Isn’t that what most people think about their local one? Sure we all travel around and visit other Publix locations from time to time but isn’t there just something special about the place that you go to often where you know exactly which aisle to find the sugar and which corner of the store has the produce, bakery and deli? We all know there is a lot of standardization across the Publix brand but each neighborhood brings their own unique qualities that dictate the direction of certain products. Ie if you like Caribbean food, you hope to have a local that concentrates on stocking up plenty in that category, etc. If you’re in certain areas of Miami, the labels will most certainly be in Spanish. They know their audience and know how to cater to them.
We have been visiting this Publix since 2006, and have pretty much always had a good experience. For me, it comes down to some basic strengths:
1. The layout of the store makes sense — the order and flow is great. I can get in and out in 20 minutes or less with a full shop.
2. The level of service — how cool is it to walk into my local Publix and see the same faces over and over again. I’ve been greeted multiple times by the GM of the place! I’ll engage in random conversations with the bakery people, the produce people, the meat guys, the ladies and gents stocking the shelves, the woman at the front desk doing returns and lottery tickets and the cashiers and baggers that are truly happy to see me again. I feel so welcome all the time. I’m almost always given an extra hand. I’m constantly being asked if I need help finding something. IT’s just a level of service that I haven’t experienced at other stores and it’s no surprise that their staff stays for multiple years.
3. Quality and availability of product — Not all product is exactly the same across brand. As an example, the bread in the bakery can be hit or miss depending on location. The availability of various products is always on point here. They stock well at this Publix in addition to taking your suggestions.
Thanks, My Publix, You rock!

Overall «I love to shop» at Publix, but today I had a 1 star experience with Elizabeth/​Lily. She asked me how I was doing and I replied «good, thanks» while reading the multiple POS screens. Then she said in a softer voice, :“I’m also doing good, thanks for asking.” I felt like telling her off, but instead I just kept it to myself because the truth of the matter was, I wasn’t feeling right. So, instead I walked straight over to the customer service desk and returned my purchase.

I’m a regular of this Publix and they clearly have some STRONG points, along with some weaknesses. The store managers are very hands-​on; you often see them in the aisles helping customers and listening carefully to suggestions. When I ask an employee for the location of an item they just don’t say: «aisle 6» they actually walk me to the location and point out the exact product. Maybe that is company policy, but few other Publix do that.
Bakery is a strength. Those folks hustle and when they see a customer approaching the bakery they stop what they are doing and immediately come forward to help. The bakery folks truly appreciate customers. On the other hands, meat department employees give off the attitude that they are too busy to help. Often I’ve been in the meat department and asked for a standard item (hamburger meat) something that wasn’t on the shelf and they are less than gracious about going in back to retrieve it. The meat employees need a refresher course on «show customers we appreciate their business.» Fish department is STRONG. The lady who works there is a dynamo. She knows her customers by name, is always willing to package something differently, or cut something in half, etc. She is a real credit to the store. Produce Department: Very good. They are on top of it. Customer Service Department: slow and they don’t care how many people are waiting; they are going to keep their personal conversations going and move as slowly as they can. Time to clean house in that department! Cashiers are generally fast and pleasant. Typically if there are more than 3 people waiting, additional registers are opened, you hear the familiar: «All Service Personnel Up Front Please!!» And typically additional cashiers appear promptly.
I find it odd that every Publix has a different lay-​out. I’m sure they have their reason (s) and after a while it becomes second nature. I saw another Unilocaler ( Unilocalist?) remarked the store lay-​out was poor; I disagree, I think it flows well and after a few visits it makes perfect sense.
I would give this Publix a perfect «5» but the meat department & Customer Service booth definitely pulls their over-​all score down a notch. Too bad because Mr. Freeborn, the store mgr gives his 1000% — too bad only some of his employees do.

Publix did a nice job of shoving as much as they could in this store, but the store flow seems disjointed; fresh vegatables are on the other side of the store from other fresh foods; the pharmacy is shoved in the corner; not easy to shop; if the fresh convenient foods are pushed into space; not a confortable store