Baptist Health Urgent Care

My family and I have been there several times and each time the service was excellent, unlike any urgent care center we’ve been in. The doctors are so nice and take the time to explain everything, and nurse Shirley is always so compassionate and helpful. The doctors we’ve seen have been Dr Carbonal and Dr Pick. They can also full prescriptions there which is convenient, especially when you’re sick. They get us in immediately, although they have not been too busy each time we’ve gone there (as we have typically arrived during the middle of the day). I highly recommend this particular location as they deserve 5 stars!

I am surprised by the negative reviews as I haven’t experienced even an ounce of frustration here. I’ve been 3 times, all minor things. The wait was less than 5 min, facilities are spotless, front desk and doctors and nurses were all terrific.
No problems with billing. They do warn you to call your insurance first to be sure your covered there — CIGNA covered it so I was in the clear.
They also have signs in each bed area inviting you to call or ask for the head of the facility to share good or bad feedback-​I thought that was pretty cool. I almost called each time just to say thank you for awesome service.
Maybe the biggest factor is insurance coverage. If you are covered there, go for it. You won’t be disappointed.

This place AWFUL!!! The other reviews are accurate. Baptist Health bills as a hospital and insurance won’t pay. My experience there was equally awful. I went because of an itchy rash all over my body from an allergic reaction to penicillin. The doctor was terrible. I explained to her that I had been on antibiotics that had penicillin in them and was afraid I was having an allergic reaction. She looked confused and told me it was not possible to have a reaction days after I was actively taking the antibiotics and that it was just a viral infection. I explained to her that I had done some research and read that a reaction can happen days or even weeks after taking penicillin. She left me to wait for over 30 minutes and came back to tell me I was right and to just take benedryl and if it gets worse to go to the hospital. If I hadn’t done my own research prior to the visit, I would have left with the wrong treatment and a wrong diagnosis. Pretty scary that the doctor cannot recognize a basic drug allergy. I paid my $ 100 co-​pay at the office that day, then a month later got slammed with a bill for another $ 195. My insurance company told me they cannot cover the bill because the facility is «out of network» as they are operating as a hospital. Be very careful here. Call your insurance company to be sure this place is covered first, because they will NOT tell you when they run your insurance at the front desk.

AVOID at all costs!!! Be WARNED! All Baptist urgent cares should be avoided. They are the worst urgent care centers. Over three hour wait and they will SUCK MONEY out of your wallet with unnecessary tests. They bill as if you’re at a hospital. It costs $ 500 for the exam and most full coverage insurance companies won’t pay your bill cause it goes under a hospital deductible. If you call to ask questions about your bill they will hang up on you over and ever again. Want a supervisor? You’re out of luck cause they won’t answer and their mailbox is full. Full of complaints.

At first glance, this is a great place. There is virtually never any wait. The doctors and nurses are exceptionally nice and seemingly competent. It’s an easy place to go and get treatment.
The problem comes in with the billing. We have sought treatment here four times (clearly we didn’t learn after the first time). Three of those times we were billed for a hospital visit, rather than an urgent care. After MONTHS of calls to Baptist Health, our insurance company, and round and round again, we were able to resolve these claims. What we made up in time by not having to sit in a waiting room waiting to be seen we MORE than made up for in the time it took us to get the billing issues resolved. We must have waited on hold with various people for hours.
The last time we went, we took our daughter in for an ear infection and strep throat check. Straightforward enough, right? We were an the clinic for 45 minutes, tops. The doctor looked in her ears, took a strep culture, and wrote her a prescription for an antibiotic. The end. We were stunned when we received the bill a few weeks later. The clinic billed our insurance for $ 800 for the visit. After our insurance company covered their part, we were left holding a bill for $ 300. FOR AN EAR INFECTION. When we called to express complete bafflement at why our bill was so high, our insurance company told us that the clinic had charged us hundreds of dollars in «lab fees.» So many, in fact, that they exceeded what our insurance company will pay for one urgent care visit. We are still completely flummoxed by what lab tests they were running.
This is NOT a place to go if you are uninsured and it is NOT a place to go even if you are insured. The billing situation is absolutely obscene. You will pay through the nose for even very routine, minor issues.

For months I wondered just what was going to replace the old Blockbuster spot right next to Publix. When I saw it was an urgent care center, I was less than impressed. I really wished it was a new, great restaurant instead! Oh well. I will keep it in mind, I thought.
When my son needed urgent care, on a Friday, just two weeks later, I rushed here first. I figured I would give it a try. They are blocks from my house so the location was perfect. The first thing I noticed was just how spotless everything was. So this is what brand new means! Aha! They have plenty of seating, a refreshment center, a TV, and plenty of hand sanitizers everywhere you look.
I checked in, filled out just a couple of papers and was called on in less than 10 minutes. Sweet! We were the only ones there. We had everyone’s attention. It was perfect; just what you want when taking a small child to a place like this. I am sure this will change once more people start using them. I hope they retain the kind of attention I received though. The doctor, nurse and staff were all doting on my son and making sure we were both comfortable and happy.
20 minutes later, I was done and I was sent off with a prescription. The test my son had taken (although negative) was usually only about 80% or so accurate. If I wanted to know for sure, I shouldn’t worry –they said. «Just call on Monday to confirm» is what they told me repeatedly while there. Everyone I asked had that same answer.
When Monday came around, I called to confirm Friday’s negative results. This time, I was turned off by the abrupt phone service. I was put on hold several times. Then they said I had to call a 1 – 800 number because they were not allowed to give me any results. If I want, I could come on by as well. This was for a test I already had results to. All I needed was confirmation saying the lab looked at it further and confirmed it 100% versus the initial 80%. Please hold. Again. This really upset me. It all seemed ridiculous given I was not waiting for some serious life or death diagnosis. The test was something very minor. I I lost my cool a bit on the phone with the person that answered and just hung up feeling very frustrated. Whatever happened to the wonderful welcoming attitude I had on Friday? The person on the phone was not helpful and could really give three shi*s about what I was saying. Why was I told to call them back on Monday so many times?
It is because of this that I went with a 3 star versus a 5 star. My experience while there was great. The follow up experience was horrible. The right hand doesn’t know what the left is doing. Get it together Baptist!

I needed a tetanus shot so I called my newly opened neighborhood Urgent Care. I called, they said I could get a shot and to come to their office.
I arrive… the place looks great (it is where the old Blockbuster was on the SW corner of Flamingo & Sunrise), there is an attractive & nice receptionist, I tell her I just called and was here for a tetanus shot.
She then points to the pricing… it’s $ 199.00 just to walk in the door… and the doctors are all independent so she has no idea what the price will be.
I reiterate that I just need a tetanus shot… and she replies that they all charge different prices for blood work, x-​rays, etc. and she has no idea how much it will be.
She was nice… I dont blame her at all as obviously they do not inform her.
So I say…“So what you are telling me is that it could be $ 300, $ 400 or $ 500 for a tetanus shot and there is no possible way for me to know what the cost will be?“
She answers in the affirmative, I thank her and leave.
WHATTA JOKE! I cant even get the cost of a basic tetanus shot? and it’s $ 200.00 just to walk in?
no way for me… good luck with that