Sunnyvale Car Spa

FALSE ADVERTISEMENT. They claim to be 100 percent hand wash, guaranteed. They use a janitor style broom
And scrub your car with it. Ah! Talk about scratching your car.

Exceptionally terrible. After washing my car it was still very dirty. When I complained, they said they already washed it. I ended up picking up a rag and wiping down my car entire car myself.

I did an exterior and interior wash for $ 23 and is much much better than the machine wash. The owner was very helpful and I will definitely go back

This review is for customer service from the store clerk and the manager. I didn’t get a car wash from here. I was here to fill up my tank at the gas station. I went inside the store to buy soda while the gas was being pumped. Then I forgot to remove the nozzle and drove about 3 feet before I heard some noise. I then looked in the mirror and realized that the nozzle was still in my car tank and it had come off the hose. There was no damage to the nozzle and the hose and I believe it could be reattached easily. But when I talked to the cashier and the manager they started threatening and pressuring me into paying $ 175. Otherwise the manager said she would call the cops, file a claim on my insurance for $ 800. When I was trying to call my insurance, the cashier guy was rude enough to ask me if I was high or mentally unstable. He was also trying to force (‘advising’ in his words) me to pay $ 175 just because he said he was of the same nationality as I was. What a moron. They basically didn’t want to just let me go without paying $ 175 after this minor mistake and they didn’t want me to call my insurance. The people working in the store and managing are rude thieves and bullies who would try to squeeze every penny they can out of you. I wouldn’t be returning to this place and would advice others reading this to do the same. The people working here deserve to be working at the minimum wage forever and I will pray they do. Also the manager was more interested in leaving for the day and her sidekick clerk was doing everything to force me to pay $ 175. Date:11/28/2015 5:15pm

This place was horrible. I came in because its close to work for a wash. I paid $ 30 for the mid-​grade package and got a drive through wash and a half-​assed vacuum job. I couldn’t let them rip me off like this, I kindly asked them to do it again. After the second time the car looked much better however they were more than willing to let it go in horrible condition the first time and still except the tip. I won’t be back here. Lesson learned.

The car wash is great and friendly, prices are a little high but due to the drought I understand. With that said the cashier was rude and unhappy to be work (I didn’t make him take this job) 10÷17÷15 2pm.
Cheers,
Mike

22.95 for car wash w vacuum. They run the car through one of those self serve car wash machines then dry and clean the the interior for this price. Service is ok; similar to lozanos.

The was was ok, but very slow service.
Plus they say 10% off with 8 gals of gas but they did not honor it

After having paid $ 20.95 for the basic car wash, they refused to clean up the little small dirty dots around the side of the roof top. I showed them how easily to clean the dots with their towel, the store manager still refused and wanted me to pay extra 20 bucks to do that. Very disappointed! Never go there for car wash!

This is the worst car wash in the area. Don’t even bother coming here. I came here for convenience because it was close, but the low ratings don’t lie. These guys are lazy. I pointed out to the guy that had «dried» my car that the car was still wet, not just in one place, but in many places. There was a lot of water dripping all over the car and wheels, but he just barely wiped one small area and walked away. The guy had a terrible attitude; he didn’t even care at all. Poor, poor, poor service here. Please DO NOT support this place with your business.

Nice location, good pricing. Didn’t like that guys need direct supervising to clean each spot. Without my direct pointing to their faults they tried not to remove some obvious dusty and dirty spots. That’s somewhat annoying to my mind, when you need to point such things to a guy on a car wash, instead of him seeing all dirt himself. Will never come again I believe.

When I first called they quoted me a price of 250 to detail my van. When I got there the guy without hesitating said it is 325. I asked him why the price discrepancy and he said because you have a larger car. I explained to him that the guy on the phone told me the price was 250 for a full detail of a minivan. Then he tried to cover up by saying that the price depends based on the size of the vehicle as well as how dirty the vehicle is. He had not even opened a door to see how dirty the car was.
The gentleman ended up softening up and becoming pretty nice. I ended up getting the car washed and partially detailed. She told me they could get out many stains on the exterior of the car with no problems.
When I return to pick up the car I saw all the stains on the front of the car still there. The guy told me there’s nothing they could’ve done for those stains because is already into the paint. I asked why I was told they could definitely get them out. The guy told me I have no idea why someone would tell you that. When I complained to the manager or owner he was very rude and did not understand what I was trying to explain to him.
I can understand that the stain may not be able to be taken out but then tell me that it may or may not be taken out not that it definitely will be.
They get the extra star because the interior of the car was done well.
All the manager or owner had to do was say sorry about your experience let me take care of this for you and I would’ve been happy.
He did end up giving me a discount although I left with a very sour taste in my mouth hence this review.

I’ve come to expect very little from car washes. And that’s what this place delivered. In other cities, I’d give this one star, but there simply are not enough options in the South Bay for me to be picky. Exterior was above average for the area, interior was below average. They missed some dirt on my carpets and some fingerprints on the interior of my windows. Price was a couple dollars more than I’m used to. Convenient spot, though, so I’ll probably be back next time I’m desperate.

These guys do not pay attention to details at all.
Washed 2 cars. Paid $ 21 and $ 25 + 20% tips.
The area behind door handles was as dirty as before, the dash was in dust partially. Tire disks left partially dirty, a lot of dirt spots all over the cars.
Not satisfied at all.

I’ll start off by saying, a basic carwash costs $ 20.99 these days. My Mom (used to) frequent this carwash as it is close to her home. A week ago she went to get her normal biweekly wash (she just got a new car). Only 1 employee was working the after-​wash area. After 1hr 45min she asked the cashier inside to speak to the manager & was directed to the man taking tickets before the wash. Keep my mind, my Mom is a 76yr old, 5ft, bold woman… She asked him why he only had 1 employee working and was given a lame excuse about the «other» employees being stuck in traffic. He offered her a free carwash coupon and explains how it is only valid on ⁶⁄₂₆ from 8−12pm. Are you kidding me? She sat there for another 20min till her car was done!
So, onto me. My Mom gave me the «free wash» coupon (since she just had hers done). I stopped by today at 11:30 and was told by the same man «this was for yesterday». Yes, I mixed up my dates and thought today was the 26^th. My bad! So I politely asked him «that means you won’t accept it?» To his reply of «Yes». Well, I take after my Mother and felt the need to say «wow, you guys have great customer service»… He just looked at me and walked away.

We have been repeat customers with no issues until recently, but will not be back again after the manager’s actions cost us $ 500.
We left our car there to be cleaned on Sunday afternoon, and since it can take upwards of an hour to finish on a weekend afternoon (prime time for this establishment) and we live within walking distance, we walked home intending to pick it up later. We didn’t get around to picking it up until the next morning, and discovered that the manager had ordered for our car to be towed that morning. No kidding. It cost us over $ 500 to get our car back. Even the guy at the tow company was surprised since the station employees had the key, and suggested we contest it. We are looking into legal advice to see if we should go to small claims court.
To his credit, the manager did call the authorities to make sure the car wasn’t stolen before he had it towed. But there was no attempt to contact us and no written or verbal agreement for a specified pick up time. It was quite disappointing to find that this is the way the manager chooses to treat repeat customers. Not sure if the Groupon factored into any of this.
We’ve been here close to 6 or 7 times, and have been satisfied enough to tip the workers on multiple occasions. They are usually quite polite to us and try to be as helpful as they can. The gentleman who received our car even remembered me from the last time. We would have continued to be repeat customers for them and for the convenience of location, but it’s not worth the risk of over $ 500 and time taken off work to retrieve the car due to bad management.

What sort of place threatens to not do a good job on your car unless you pay for the expensive package? Well, this place.
What sort of place still does not do a good job after receiving payment for aforementioned threat? This place again.
I brought my car in one early weekday morning, after a flock of birds left souvenirs all over it. Seizing the opportunity, the guy that greets and sells to you practically forced me to purchase The Works for $ 27.95, instead of the mid-​level package I wanted, which cost around $ 16.
After I picked the mid-​level package:
Him: Just to let you know, after the wash, you may still have marks from the bird droppings on your car.
Me: Why?
Him: They leave marks.
Me (thinking I haven’t had enough experience cleaning bird droppings…): Okay. Do what you can.
Him: If you pay for The Works, they’ll be clean.
I took the price sheet from him and compared The Works with the package I was going for, and see no difference when it comes to exterior cleaning. Both cover exterior cleaning.
Me: Which part of The Works helps clean the marks?
Him: I’ll have to spend more time cleaning.
OK. So you won’t do a good job on my car unless I pay more money, regardless of the packages descriptions. Just say so already.
Of course, $ 30 later, I still found small partial bird spots at various parts on my car. Even a patch of some sticky gel (glue?) on the roof. Seems like I paid for The Works, and got the basic package anyway.
Well, you made $ 15 extra on me. But you are never getting my business again.

Not bad at all for a $ 10 carwash + $ 3 tip.
If I had paid $ 20+ (retail price), I’d opt for other choices.
I went in the morning when my car was the only one there. They finished in 20 minutes from the time I dropped off my car. Yes, there are some spots, but overall not bad at all.
An automated car wash at a gas station runs for $ 8 – 13, this one has workers wiping everything for $ 10.
None of the workers are friendly at all. The guy that picked up my car, the cash register, the guy that told me my car is done. No smile, nothing.
Tip #1 — Go during non busy hours. Morning or after lunch hours.
Tip #2 — Check on LivingSocial or Groupon to get a deal. No, you don’t need to call them like the coupon instructs you to do

For the price I paid for the Groupon, I think they’ve done a superb job in washing my car. I admit, the car wash process could take a bit long because of all the coupons that are currently out there, but I’ve always had my car returned to me within 20 minutes, sparkling under the sun!
Obviously if you come on a weekend afternoon, it gets pretty packed here, but generally in the weekday evenings the wait isn’t so bad.
My only gripe is with the basic car wash, you don’t get an air refresher so after the wash your car might smell a bit stale, like wet towels…
But overall, really friendly, hardworking guys!

Nice gas station. The name alone is a big come on at least to me. A spa for Max? We say yes!
Clean inside and out. Eight total pumps. Nice sitting area outside. A heat lamp would be perfect!
Open 24 hours. A hand only car wash? Sweet! Max felt special :) They also do not make you pay for air to load your tires with.
Well lit. Efficient staff. One of my fave stations.