Sunita Bajaj, DDS

I have taken apt on Saturday 2.30 pm and they called me on Thu to get a confirmation in office. While saying yes to it, I asked them to call on Fri to check with me and they said yes. No one called on Friday. Unfortunately, I need to work on Saturday to address prod issues and called them on Sat morning at 8am to inform that I can not make it on Saturday. They are so rude that they need to charge penalty $ 25. In spite of the fact that I clearly asked them to call me back, they never called me and they say their staff did not turn up on Fri.
I will provide another separate review on dental treatment.

3.5 stars maybe. Dr Bajaj is a really nice dentist. She’s soft and has a nice control over things. I must admit that she is quicker and does not spend too much time cleaning as other dentists do. Most appointments with her are quick. But i think it’s just a perspective, for example, my previous dentist spent a lot of time, she recommended me lot of fillings etc, but Dr Bajaj is not very pushy and only advises things if you feel you really need them.

Dr. Sunita has always given me the best advice for my tooth pain /​issues, suggesting natural ways of treatment. Now I am out of the country and it has been over an year since I saw her last but she accepted my phone call and spent 5 minutes to guide me on the treatment options for my tooth pain. Definitely a great doctor, and she is also an awesome person!

My wife and I were patients of Sunita Bajaj for a few years. She was good to begin with. After that things started going down hill. Visiting her office for cleaning had become a waste of time. You can do a better job at home by just flossing and brushing. She spends just 5 – 6 min cleaning your teeth (or pretend to clean rather because it made no effect) and after that she would look at your X-​rays and say «Everything looks good. You are doing a great job. Will see you next time», even though you may have the onset of several cavities. She may also talk to you about her vacations and engage in other small talk during cleaning. We realized that she was more focussed on small talk than in taking care of our teeth. Also, when we saw the poor health of our teeth we changed out this dentist for good.

I’ve been going to Dr Bajaj for over 10yrs (back when the office was @ Fair Oaks/​El Camino Real) now and have had very positive experience. Even though she did not in-​network for one of my company insurance providers in the past, she provided me with same quality service without any additional payments. I appreciate the fact that the staff calls me every six months and makes sure I’m using my insurance (ofcourse it benefits them as well). I also get a digital copy of my teeth x-​ray on my USB thumb drive with no additional payments. Unfortunately she does not cover wisdom tooth extraction, however the doctor she had recommended for the procedure, Dr Podlesh was also good.

Disclaimer — this review is purely based on interaction with scheduling staff, and does not reflect on the dentist. The process of dealing with their practice manager for scheduling the appointment put me completely off.
First off, I had to reschedule an appointment since I wanted to provide x-​rays from my last dental visit less than a month old (they kept insisting on taking new x-​rays, and I had to be very firm that I didn’t want that.) The scheduling staff cancelled that appointment for no apparent reason. When asked to reschedule the staff manager kept repeating in a very rude tone that I email all the information before requesting the appointment so as to «not waste doctor’s time». If was less the ask, but the tone that put me completely off. Such unprofessional attitude in a service industry is totally uncalled for, and for one I don’t care. So regardless of how good the doctor is, I have decided to take my business elsewhere.

Not even joking I have been going to Dr. Bajaj since I was 7 and now I am 17. Great unbelievable quality of appointments!!! The cleanliness of the whole place is AMAZING! I can’t fathom going anywhere else for dental check ups!!! Incredible everything I recommend this to EVERYONE! Each exam room has a TV so you will never be bored while your mouth is cleaned! Amazing for kids and adults!

The administrative staff (specially the guy managing the front desk/​back office of insurance) is very rude. Be ready to be treated like you are not in US, a place where people get treated nicely. If you can live with that, this may be a place to go.
I would recommend some people skill training to this office.

I have been visiting Dr. Bajaj for about 8 years. However, recently, I found that the service level has dropped. During my last appointment, I had to reschedule it due to some urgent travel that I had to undertake. The reception person was RUDE and threatened me with a cancellation fees. I somehow tried to drive all the way from San Francisco for the appointment and called the office again saying that I will be 10 – 12 minutes late — and I was told to go back and that they would charge me the cancellation fees anyways.
I remember that I have been on time for the appointments in the past and the doctor couldn’t see me for some time. Maybe I should have sent them an invoice for wasting my time as well.
Anyways, I will be looking for a new dentist now.

I have been going here for 6 years now and we love Dr. Bajaj. Extremely professional and very accommodating. Usually you dont have dental emergencies but I had one unfortunately and they took me in the very next morning.
Their office also calls very regularly to setup appointment when its time and gives as many reminder calls as you wish before the day of!

Have been going there for the past 3 years. Dr Sunita handles all her patients personally, even if its a simple cleaning visit. She also put a crown on my root canal — i’ve been very happy with both her work and her very caring attitude towards patients, always willing to answer any questions and make sure the patient is comfortable at all times. Her reception staff is very polite, and i rarely have to wait more than 5 mins if i have an appointment. They also manage your appointments and reminders both for setting up periodic cleaning as well as just a day or two before an appointment to remind you of your upcoming appointment.
Giving only 4 stars, since i havent experience with other dentists, and also havent had a very complicated situation — so dont know how she would rate on those aspects.

me and my family have been going to Dr. Bajaj for last 9 yeas for regular dental. I was very happy with the service till our last appointment when we found that we need wisdom tooth extraction. I was very unhappy with the referrals that we got from Dr. Bajaj. We had to go on our own and search for better alternatives and ended up paying for three consultations. Since our case was little complicated, I was expecting to get better recommendations from Dr. Bajaj. This was a big disappointment because we depend on our Doctors for best recommendations/​specialists rather than trying to figure it out ourselves.
Also we would have appreciated if Dr. Bajaj could have recommended us not going for the Flouride option at our regular dental cleaning considering the upcoming high cost of wisdom tooth surgery.
Because of all this we ended up paying significant amount out of our pocket. Based on this experience i am giving a rating of 2.
The staff at Doctors office is very polite and helpful.

The only reason I am not a patient of Dr. Bajaj is because I switched insurance and she does not take my current insurance. I made a couple of visits to her and it was a great experience. Helpful staff, not much waiting time if your arrive on time for your appointment. Dr. Bajaj has excellent bed-​side manners. She does not rush into things, patiently answers all your questions and stresses on preventive maintenence. Overall, it was a great experience till it lasted!

I’ve been going here for the last 2 years. I think she is an excellent dentist. She has the right equipment and helpful assistants. She also sends out reminder emails for my appointments. Setting up appointments are quick and easy over the phone.