Julian’s Skin Studio

Just updating. After 2 packages of 6 (12 treatments) I still have hair down there my APH is still there as well but there was a slight change. I dropped a star because of this, I guess I was hoping for a large enough difference to make me want to spend more $, but honestly it will just keep getting more and more expensive. If I had to gage how many more treatments I would need based off what has been done so far then I would guess a possible 6 – 7 MORE packages $$$$ and I am making this estimate because I do not look halfway complete. Maybe when I get an extra few $$$ laying around I can attempt to do this again, however I have heard that if you take a break then it only hurts your chances to come to completion.

Jullian is the most amazing facialist and person. I get the glycolic peel and microdermabrasion treatment every month. I have received so many compliments on my skin in the last 6 months because of her.
Previously I always wore a lot of makeup but I don’t need to now! Thank you Jullian for being amazing at what you do and such a pleasure to be around :)

I got completely ripped off. I got a brown spot removal Groupon for $ 49 and was persuaded to buy a peel for another $ 49 because it will allow the brown spot removal laser procedure to be more effective. I asked her whether she had time to do both, since a peel is normally an hour. She said the peel would take 25 minutes, no problem. The peel procedure took 3 minutes, and the brown spot removal took maybe another 5 minutes. I spent close to a hundred dollars for two unprofessional procedures that took less than 15 minutes by a facial technician. She gives a very good talk, but trust me, she is not worth it. I feel so obligated to warn all of you ladies out there to not spend your hard-​earned money here. She is out to rip people off.
And by the way, the brown spots on my face are still the same color. They did not lighten up one bit. A total waste of money.

I won’t recommend Julian just because I a bought Groupons deal with her and the first facial she took one hour and the others was to quick not even 30 minutes and on top of that I was going to set up an appointment wish I pay extra and she never reply back to me she definitely is not responsible for what she doing so Don’t go with her.

Never buy the groupon from here. She makes sure that by the end of 6 sessions u are only half way done and then u have no other option but to buy more sessions to complete the treatment. Never going back to her. You will end up just buying the products and if not satisfied can’t even return it.

I got a groupon for a six session laser hair removal with Julian, it was my first time and I was nervous. Julian does a consultation before she zaps you she is super sweet and has a great sense of humor. I definitely recommend coming here because Julian gives spectacular customer service. I love that she is super accommodating with scheduling. I live in SD now so it is difficult for me to find time to come back to the Bay within the 4 – 6 week time frame, but she guarantees that the hair will be gone after the 6 sessions even if it takes a couple more sessions. Each session I have had lasted no more than 2 minutes and you can see the results (I just finished my 2^nd)! Her studio has a soothing ambiance so you don’t think about getting zapped by lasers the whole time. She is really knowledgeable about skincare and hair, so I know I’m in good hands!

I purchased a groupon for Julians skin studio and was pleasantly surprised. Julian was super sweet and made me feel comfortable.

I was there yesterday… Worst customer service I have ever received. This Woman should not be in business, it is worse than walking into a used car dealership! My friend and I went and as soon as we walked in she proceeded to tell us that she text and wanted to cancel. She later told us she had a hangover and didn’t feel good. SO UNPROFESSIONAL!!! My friend is a regular, she had her treatment and this lady was done in less than 5 minutes. She then proceeded to me, I felt as if she was disgusted by me. She started removing my make-​up and asked what type of make-​up I use. I responded that I only use MAC make-​up. That’s all she needed. She said she refused to any treatment because I use MAC and that I should consider better make-​up. That MAC is the worst make-​up and she only recommends the make-​up she sells. I know many people that use MAC and have treatments. After telling Julian we drove a distance and left work early, she said she would do a freebie. Please don’t do me any favors. Worst service ever. She didn’t even remove the product completely from my face.
As we left her so called establishment, there was a very angry person waiting. She confronted Julian and the woman wanted her money back. They had a discussion and the woman left assuring she would be back at 5pm.
An hour later my friend’s face was red and it looked like she had hickies all over her face due to the treatment Julian performed on her. My friend is a regular and it was obvious that JULIAN takes out her frustrations on her clients.
JULIAN please do not comment on this review as you have done so on all of the negative comments prior. It is clear you are an UNPROFESSIONAL THIEF, that should not be servicing anyone. Please do not text my friend and justify your unprofessionalism. That is a form of harrassment. And from what it looks like anyone that uses GROUPON should stay away. Thank God for MAC make-​up, or you would have ruined my skin. I find it very hard to believe that you have never had a client use MAC makeup. You must be that hard up for a $ 65 gift certificate, next time use the money on your martinis. You obviously need something to ease your conscious, of all the wrong doings you perform on your customers.

I would give no stars at all as julian would not honor the groupon I paid after I cancelled on the appointment. She even asked me to pay more for the same service offered on groupon. Terrible customer service and I felt like being threatened by her attitude so I refused to use Julian’s service. Her resentment for the cancellation of appointment is so negative that I am so afraid of her destroying my skin.

I had a really bad experience at her studio. I bought full face laser hair removal from her. She burnt my face. She does not know how to do laser hair removal. Will not recommend for Hair removal.

Worst facial ever… if you can call it that.
I had a Groupon so maybe that explains the service I got but even then, still should’ve gotten a better treatment/​service.
Needless to say, I would not recommend this place to friends and family.

As to the owners response. I have had the same phone number for 15 plus years. Please call me if you are serious. Also you can message people on here. Why not message me here? I have tracked you down several times and you were supposed to send a refund several times. I should not have to harass you for my money back.
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I used to be a customer of Julian I really liked Julian a lot at her first facility and my skin look glowing! My skin actually looked amazing after the micro dermabrasion. I would say she shaved years off of my complexion I was extremely happy. Then she switched locations I hunted her down and found her after a little hiatus. Her new office was nice but she apparently got a new machine. I felt lucky I had gotten in at the last minute. It was my lunch hour and I work nearby. Unfortunately, the new machine did not do the same job.
My skin didn’t look or feel different at all. She talked me into buying a package of three before I realized this. I did not have all the money so I gave her a down payment on the package.
Due to some unusual circumstances I ended up moving to San Diego shortly after. It has been two years and she’s been promising to pay me the refund of the money that she owes me and I still have yet to see it. We have spoken and emailed and texted several times and she promised to send the money. I am extremely disappointed because I have yet to see the money that she owes me .
I guess the moral of the story here is never prepay for any packages

I bought 2 groupons for their chem peel but was able to use only one. She also charged me for other services. When I tried to redeem the second groupon, her phone changed and no one opened the door of her studio. I finally got her new number and called her to schedule an appt. She said she’ll call me back, but never did.
Same thing happened to me as Kai and Valli reviews below. She is only a business woman, stay away from her.

Purchased a $ 50 Groupon for a Microdermabrasion. The Groupon expired, but Julian was kind enough to apply it to her current Groupon special, which I assume she didn’t have to do. Two stars for this!
I received a microdermabrasion that took less than 10 minutes to perform including pulling my hair back and cleaning down my face. Julian made only eleven passes which were above my lips, and around the corners of my lips and across my forehead, totally ignoring the sun spots on my face. Julian convinced me that a $ 75.00 peel after the dermabrasion would help slough off the dead skin, which it didn’t. I had the dermabrasion and peel and was out of the office in less than 25 minutes. I have done microdermabrasion several times and it normally takes at least 30 to 40 minutes to do the complete face.
It’s unfortunate that some Groupon vendors treat Groupon clients with less than professional service. I’m a potential new client. I purchase Groupon’s specifically to try new services that I want to use on a regular basis, and Julian’s won’t be one.

Like a lot of people, I first went in with the Livingsocial deal. But unlike most businesses that gone through Livingsocial, Julian’s Skin Studio is a well established business with great excellence.
Julian is a sincere person that truly wants to help you with your skin problems. My main focus is acne scars. Embarrassed as I am, Julian never made me feel uncomfortable with the subject. I was educated on skin care and the samples she gave me really helped. After 2 treatments, I saw a major difference on my face. My complexion was better, scars are smoother, and my pores are smaller.
Julian is experienced in the industry. Trust her advice in taking better care of your face.
Overall, Julian is awesome! She gave a great package that’s affordable.
I highly recommend this place!

Did a microderm here quite a long time ago thanks to Living Social. I’ve never had a facial before Julian’s. I was so pleased with the efficiency she worked at and was extremely caring to my mother and I. I left with my skin feeling SUPER soft and smooth. Not to mention a bunch of samples to try! I even purchased a few items the day of. And also emailed and spoke on the phone with Julian to purchase a few more Dermalogica products. Definitely looking forward to coming back.

Ok, I recently got a microdermabrasion from Julian’s skin studio and I must admit for the first impression I would give it 3 stars, it also means I’m not coming back. Here’s why: I got on time, Julian greeted me, asked me to fill in a few papers and started her initial consultation that lasted probably about 20 – 25 mins, she offered me a package for 6 session for $ 600 and when I mentioned it was too expensive she offered me a package for 3 sessions for $ 399. I said I would think about it so she proceeded with microdermabrasion. While she was doing it she was offering me quite a few products that would help maintain good results, it felt just as bit pushy so I said I’d get back to her on those products too.
She finished microderm. and asked me if I’d like a peel, she mentioned 2 types and I’ve chosen one of them even though I was kind of doubting it cuz the price was a bit high $ 85 for a peel, considering that I came with the coupon for $ 39 though living social. Anyway, I went ahead and agreed. She started applying it then she’s heard a new client just came in though the door so she told me it’ll be a minute and left the room to speak to the client.
Then she came back and kinda started rushing things, she applied a peel for about 5 – 7 mins then she applied a mask and left it for 5min then she left again, when she came back she was about to take the mask off my face and I asked her to keep it on for another 5 mins because I wanted better results, she agreed for another 3 mins.
She left again then came back and started telling me that the client is complaining and that we kinda need to wrap up here. I was frankly disappointed cuz I though the session would last longer but apparently we spent too much time on consultation, she said, therefore my one hour session is now up.
That felt like I was kind of cheated and rushed out of the door. I paid and left quickly, went in to my car and check myself in the mirror, I noticed that most of my face was quite clean except for a few tough spots like on my chin and my nose, the pores in some areas there were still dirty so when I got home I actually extracted those areas, popping black heads here and there. I thought I’d never have to do that after a full face microdermabrasion. I didn’t notice any significant improvement after the peel she applied too. A week later my skin got back to same condition it was before, black heads in t-​zone area, I though the treatment would give longer lasting results but for some reason it didn’t.
Now I’m browsing on Unilocal looking for another place for microdermabrasion for around $ 40 instead of $ 180 that she quoted to me at the consultation. I also need a glycolic peel on top, so I don’t want to spend more than $ 100 for both including tips, I know I can find it easily, I’ve been given quotes before, I’ve done peels for $ 40 not $ 85 so I’ll be making my new appointments this week.

I would have to agree with a few other reviewers here who like me, did not have stellar experiences with Julian’s Skin Studio. I, like several clients here bought the Living Social Deal. That was good deal no doubt. It did take a while to hear back from Julian. She attributed that to the popularity of the Living Social Deal that she offered. I thought that was understandable.
After my first session I expressed interest in the deal Julian was offering in which you could purchase 6 sessions for 85 dollars each. I told her I was moving soon and would likely not be able to use up 6 sessions within a month or so. So she offered me 3 sessions for 95 dollars each. I did appreciate her being flexible regarding this matter so I decided to accept this offer as I had been wanting to try out microdermabrasion for a while. I had heard mixed reviews about it and wanted to see for myself if it really works, at least for myself. At first I thought it was helping, but by my third session I was completely breaking out more than I normally would. Well, I emailed Julian in a complaining manner and I think she took it very personally. I was admittedly disappointed and even upset as I had high hopes for the treatment and Julian seemed to think it would work well for me. I have complained to other businesses in not the nicest way always when I was not completely satisfied with the services, but never had such a reactive and defensive response. I guess it gets more personal when you are dealing with a one-​on-​one kind of business.
When talking to Julian that time, I also expressed concerns about the office layout as there is only one really tiny sink outside of the treatment room which is shared with some massage therapists and I wondered how she was able to maintain proper hygiene between clients. She told me that she does keep things very clean between clients and I would like to think that is in fact the case since it looks like she is licensed to do what she does. As a plus, the actual treatment room does appear to be very clean with fresh towels and nice treatment chair to lie on.
Julian would not refund me money for my last session, but she did let me use the credit toward the products she sells. I had bought some of her products before which I think are expensive (as I compared them online), but I decided to just use my credit towards more products since I couldn’t actually get my money back. Well, I chose some products and I was thinking that I had a 95 dollar credit to use, but Julian «checked» and said that I only had an 85 dollar credit towards products. Didn’t really make sense to me since my last unused session was worth 95 dollars. I didn’t really feel like arguing at the time and didn’t have my check book on hand. Sure enough I looked back at my check book later and it was in fact a 95 dollar credit I should have had. Then I got charged like an extra 17 since Julian said I had only an 85 dollar credit. I called later and asked Julian if she could send me an itemized receipt for the products and that I felt she overcharged me, but she called me and said she was extremely busy. She said she would eventually get back to me but she never did. I would have expected her to do so by now.
So I don’t know what it is exactly. I guess she is disorganized as another reviewer noted. I’m sure it would be overwhelming to run a business like this all on your own, but I still believe that as a business owner you have to find a way to make sure that all your customers are satisfied as much at all possible. It sounds like Julian has had some people working for her in the past but they were dishonest employees so I think she wants to try to do it all on her own. I wish she could find someone good to help her out because I feel that she is simply juggling too much and I think it is in fact hurting her business. I’m not out to get Julian and I think she is a perfectly decent person person just trying to make a living out of this, but I believe that reviewing businesses on Unilocal allows for there to be awareness in regards to where improvements need to be made and can also help us to be more informed customers.

UPDATE:
I tried to give as balanced of a review as I could. Right after I posted my review, Julian left me a voice mail and a 7 text messages telling me how unappreciated and cheated she feels by my review. I think it says something about an owner when they can’t take constructive feedback. If the microderm appointment wasn’t supposed to be 60 min, the Living Social deal should have said 30min or whatever the correct amount of time was.
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I would give this place 2.5 stars. I first came to Julian’s after buying a LivingSocial deal. You can’t get any better than $ 39 for a 60-​min microderm appt.
PROS: Microdermabrasion works for me. It cleared some bumps I had underneath the surface and evened out my skin tone after 3 visits (she gave me a discount on the second two visits). The equipment she uses is good. There is a strong suction that makes me feel like it’s working. Julian also is generous with samples. After the microderm, she applies a thin coat of glycolic cleanser that she helps makes the microderm work even better.
Even though the microderm was good, I felt some of the comments Julian made during our consultation were off putting so I can’t give this place three stars.
CONS: I was in an out in 40 min for the first session and 25 for my third session. The appointment is supposed to be 60 minutes. This third appointment in particular left me feeling quite cheated.
She does promote her products and packages. Not so much that it is offensive but enough that makes you feel like she’s focusing on the up sale rather than being in the present and taking care of you right there and then.

One of the best Living Social deals I’ve purchased, such a great value for the price. After just one microdermabrasion session it helped clear some minor bumps I had on my cheeks and evened out my skin tone. I’m sure if I went back for more treatments I would see even better results.
Julian was very friendly and helpful and had a lot of good advice on skin care, plus she gives you tons of samples to try. Granted she will try to sell you a package for future visits (and the price does jump up considerably compared to the deal) but heck she does need to make money after that steal of a deal she offered on LS, right? :) She’s not at all pushy about making you sign up though and leaves it totally open for you to decide for later.
It’s a small place and just Julian there so keep in mind that she may be hard to get a hold of to schedule an appointment. I called twice, left a message and email before I finally got a hold of her but I was able to get the day and time I wanted.
A couple good things to know before you get a microdermabrasion done:
— No makeup for the 1^st 24 — 48 hours
— Limit being outside in the sun for the 1^st 24 — 48 hours