Q Cleaners

This company has been renamed CAMARO CLEANERS. And, sadly, I am taking time from my busy day to give them a horrible review. Why? They deserve it. Believe me, I have plenty of errands to run on this beautiful Saturday morning.
They placed one of my sweaters on a type of hanger that made the sweater stretch out on the shoulders. You know what I mean? The outer edges of the hanger made the top of the sleeves stretch out, so that when you put it on, you have two identical spots on the top of your shoulders where the fabric sticks out.
They knew they did it (the lady there, who gave me my sweater after cleaning the week before, admitted this), but she made it impossible for me to get the damage corrected. First she said «do you have this? I can’t do it without this» and pointed to that teeny little piece of paper that they staple to the label in the garments they clean. I didn’t think I had it anymore so I said ‘no.’ Then later I found it in my recycling! So I went back and said, proudly, «here it is!» She still said that she couldn’t redo it without the owners permission. I got on the phone w/​the owner’s assistant (at least that’s how she identified herself), explained the situation, and she promised the owner would call me back on a date certain. That didn’t happen, so I called again and asked why they didn’t call me back to discuss the issue. The same ‘assistant’ had nothing to say. They promised to call me, again, and never called.
I will never go back to this store again, not even if the services were absolutely free.
Taylor

I’ve been using Q Cleaners for years and have never had a problem. Recently I dropped a piece of fish into a puddle of beurre blanc sauce and splatted both my tie and jacket. Q Cleaners got both spots out, and they are the first cleaner ever to be able to remove a stain from one of my ties without wrecking it. I love their low prices and am very impressed with their service.

This is the worst dry cleaning service I have every used in my life. They RUINED a $ 1000 suit, 2 pairs of black wool pants ($ 150 each), two of my wife’s wool sweaters, and more. I went in to show the holes (and I mean LOTS OF HOLES) in the garments and the woman behind the counter told me that it was not their fault. None of our garments had holes in them before we took them to this place. And its not like this happened on one thing — it happened on at least 6!!! DO NOT GO TO THIS PLACE.

I use this place for standard stuff — wool blazers, the occasional silk shirt, a down quilt, and I have never had a problem. It’s appearance does not inspire confidence but I have had quilts ruined at other better looking establishments and this place did it right (you WASH down, not dry clean it!). They also know how to press pleats and have the cheapest price for them I have found (although getting your kilt cleaned and pressed costa about $ 12)

They charged more than advertised, one of the shirts came back with a big rip on the elbow. Not particularly well pressed either.

I used to go to Camaro (Q’s) because they’re cheap. However, I would never trust them with my nicer things. They don’t take extra care with delicate items. They refuse to wrap buttons or pipings to minimize the chances of damage. My boyfriend’s shirt came back with an even bigger stain and my favorite silk shirt came back with several spots I didn’t remember seeing before.
The real kicker and the reason they lost both of our businesses is the rude customer service. There’s a Mexican lady who is always on the phone. She barely acknowledges you as she continues chatting away with her friends while she takes your clothes and your money. I understand Spanish so the funny thing is that she’s on the phone complaining to her friend about how much she hates her job and how boring it is to work at the cleaners.

Now renamed Q Cleaners. I used to frequent this place a lot, but not only have the prices gone up, but the service is consistently subpar, and occasionally you run into an especially nasty employee (though most are OK). The cleaning itself is just OK, with occasional spots remaining on the fabric.
The last two times I’ve gone, they’ve been closed before the scheduled closing time. There’s a sign by the door to «Call this number: _​_​_​_​_​_​_​» if that happens. I called twice to complain, expecting to be offered at least a small compensation for doing their work for them of notifying them their employees took off early. Nope — not only did the «manager» have poor communication skils, but after repeating the reason for my calling 3 times, she has still not offered to do anything to thank me for my troubles. What a waste of time. I can see no reason to go patronize this place — try Dryel or a real dry cleaners, instead!

I love this place! I think they do a great job, and always finish in a timely manner. I like the fact that they seem no nonsense, and attend you right away. My family and I have been going here for years and I have not one complaint to make about them.

Lower price and does the job right. Much better price/​performance than those shops in Palo Alto