Pump It Up

We had our kid birthday on 2÷1÷2015 and are very happy with the results. They took care of everything from unloading/​loading stuff from our car, cutting cut/​pizza, and serve the kids.
The area is very spacious with plenty of jumpers for the kids. They even have the imagination playground blocks which our daughter loves to play with.
The pizza was good (better than Chuckle’s cheese). It seems like they ordered from outside and brought it in, so it was not made on site by some H.S. kids :-).
Overall, it was a stress free for an all-​inclusive party. Thank you everyone for making this a fun experience for our kids. We definitely will come back.

Went here with our daughter for a friend’s birthday party and all the kids had great fun. They started out in one huge room and then shifted to a second. Only negative for us was the miscellaneous pizza served at the end as we like to feed better food than that to our daughter, but this is only a once in a while kind of place anyway.

Came here on a Tuesday for open jump. Kids LOVED it. Price was reasonable (9 $ a kid from 10am-​1p) they played the whole time and never got bored. I was a little worried when we first got here because they only had us in one small room but then opened it up to another larger room. Kids are nice and tired!

We hosted our daughter’s birthday party at this location a few months ago. Everything was fabulous, from the employees being friendly and helpful, to how clean the location was. They even helped cut and serve the birthday cake, which was nice.
Cons:
— my birthday girl and her friends were terrified (crying terrified) when they turned the lights out for the glow party, so we immediately asked them to turn them back on. They still charged us the $$ for the glow party, which I feel is poor customer service and not very nice since we didn’t use it for more than a minute, if that.
— The pizza was awful. Many people complained about the pizza being tough, tasteless, and just plain old bad. I realize that that says more about who they cater from, but it reflects on the establishment, so I’m posting that here.

We have attended many birthday parties at Pump It Up for my son’s preschool classmates, and in April, we held his fifth birthday party there. My son was very happy with the party experience, and as a parent, I appreciated the simplicity of throwing a party at Pump It Up. (We loved being able to leave at the end of the party without worrying about anything other than paying for the party and taking gifts to the car.)
Booking the party was very easy. I initially reserved the party date and time online, and then followed up near the party date with a phone call to select the food for the party. The prices for the food were reasonable, and we were able to bring in chips, water, and a cake.
We also brought our own goody bags. The party paperwork did not specifically say that we could bring goody bags, but we had been to other parties where the hosts provided their own goody bags. Pump It Up also sells goody bags, both generic ones and ones that go with themes that can be added to parties, but their goody bags seem overpriced.
The facility generally seems clean and well run. The staff was very helpful during our party. Some of the slides do seem to be showing some wear and tear, however, and I really dislike the hard floor of the play rooms. They are carpeted, but there seems to be no padding under the carpet.

Second time we have been here for a birthday party. Always a good time.
Clean. Safe. A good time for both parents and kids.

I am overdue with this review but here we go!
I searched high and low for a private facility for my daughter’s 4 year old birthday. I looked all over San Jose and the surrounding areas and found so many places limited the number of guests (usually adults) or weren’t private. Once I toured Pump It Up I was sold!
I checked out Pump It Up prior to make sure my daughter liked it and to get information. Everyone was so helpful — all my questions were answered and I was allowed to reserve a party date right away. I actually held the date for 24 hours to make sure I was sold. Within 24 hours Pump It Up called to confirm the date and take my deposit ($ 100).
We did the classic party (25 kids and unlimited adults) for my daughter. We did not buy pizza but bought the veggie plate, fruit plate, sodas, and juice. We ordered 2 of the veggie and fruit plates but honestly only needed one. We easily had 50 guests but had a ton of food left over.
We arrived at the scheduled time and immediately someone was helping us unload our items and making sure the birthday girl was the center of attention. The kids watched a quick safety video and then we were off! We were in two rooms (completed PRIVATE which was awesome!) for about 30 minutes each. Staff was on hand to help the kids and make sure rules were followed. Often the staff were in the bouncers helping the kids climb the larger structures (our group was all 3 – 4 year olds). After the second room we went to the party room.
I helped set up only because I brought my own decorations since my daughter had a theme party. But the staff was so helpful! I probably didn’t really need to do anything but wanted to help. We were allowed to bring our own water, chips and dip, and favors which was very nice!
During the party the staff made sure all the kids had their food, treats, and drinks. When it was time to clean up they did everything! I felt bad I had so much leftover food — I took what I could but hated wasting. I also left behind decorations which made me a little sad since they were so nice but when else will I use 4 Octonaut table cloths? :)
All in all an amazing party! All the guests had fun and the staff was BEYOND attentive! They always made sure the guests were taken care of and that my daughter had a great time. They also checked in with me many times to make sure everything was to my liking.
I definitely recommend this location for any child’s party! Our staff members included: Carter and Dana (Attendants), Cynthia (Coordinator), Rediat (Asst Manager), Tiffany (Manager).

Best place to have a kids birthday party! Glow in the dark. Tons of jumpers! Adults can jump as well. You get to jump in two rooms for about an hour each. Then, you go into the party room. They serve the cake for you & they even set up your decorations for you! Making it stress free so you can enjoy your child’s birthday party! They have cases of water because of course all that jumping gets you thirsty. My family loves throwing parties here. Definitely beats the jungle, chuck e cheese & all those ghetto crappy places.

We’ve never celebrated a party here, but my kids quasi-​regularly attend the Parents’ Night Out event that they have every 2^nd and 4^th Fridays of each month.
The staff is pretty awesome. They seem pretty attentive and super friendly.
My kids have a great time. My kids are ages 9, 6, and 4.
Cleanliness has never been an issue. The jumpers are well-​maintained. I’ve climbed inside/​on them, so I think I’m a fairly good judge.

We aren’t parents, but our godson’s 7^th b-​day party was here.
Very organized staff, they do all the work. Nice facilities, clean bathrooms, and friendly staff.
Can’t speak for the cost, but I’m sure that it’s worth it considering they do all of the cleaning.
Only downside, I think that you have to purchase most of the food thru them. The pizza was ok, not great.

Done/​attended too many birthday parties here at this point.
Pros
1. The staff is awesome. Attentive to detail and competent.
2. The place is super clean despite the sheer volume of folks who go through there over the weekend.
3. The kids love the play structures.
4. Allow you to get your own soda, water etc.
Cons
1. It was easy for my little one to kind of get stuck (as in scared to go forward or go back) in the largest slide. It required a bit of a struggle on my part (all of 220 lbs) to get my little one out of there. Didn’t get much help from the staff. Maybe a unique situation :-)
2. There isn’t a great space for parents to chill out without being a real obstacle in the kids paths.
3. Tad on the pricey side.
Overall, highly recommend the place for hosting a 2 – 5 year old’s birthday.

I was here for a kids birthday party with my daughter. I honestly am really, really surprised! I didn’t think it would be fun! The best part of it was my daughter had fun with the large blow up slides.

After attending my 7^th or 8^th Pump-​it-​Up party over just a couple years, I overcame a natural aversion and decided to host my daughter’s 6^th Bday there. The guest list was impressive, at least for us — 30 kids and another 25 adults — no possibility of staging at home and other venues didn’t have the flex to accommodate 2-​to-​12 year old siblings, at least in middle of January. The previous two years we did Chucky Cheese and Round Table Pizza (w/​indoor play area)…never again.
I’m writing a rare review to report it was probably the most successful party we’ve held. The location and activities sell themselves. Anyone who’s gone knows. But the biggest surprise, quite honestly, lies with how great the help was. I had a vision of uninspired kids monitoring passively to make sure party goers didn’t break rules. I couldn’t have been more wrong. Mario, Kevin and Christian helped us enormously, start to finish. First off, they took everything, from decorations to cake to presents, to a private room immediately after we arrived. Nice beginning. Then, as guests streamed in, we made our way into the two large play rooms. From there, Mario and Kevin took over. They engaged w/​kids and parents alike, manned the rock climbing station, and got the kids to participate in a range of fun activities. From a more selfish perspective, they made my experience so low effort that I ended up with the kids on the rock wall, sliding, bouncing and having a great time rather than worrying about party logistics. Stress removed. Mario was mindful to check with me throughout to ensure I was comfortable with how things were progressed. He suggested converting to a glow party (didn’t even realize this was possible during the day). When the lights when out, the kids literally squealed with delight and buzzed around w/​glow sticks for the next hour plus. I’d recommend this upgrade assuming there aren’t too many older parents or notable vision problems. More than a few guests commented about how they hadn’t had that much fun at a kid’s party in a very long time. Nice endorsement (and an impetus to write).
When we moved to the food/​party room, Christian took over. He brought us (the hosts) in before the larger group to ensure we were comfortable with the layout, cake positioning, balloons, etc. He’d added a few personal touches for good measure. We made a few easy tweaks and went back for some more bouncing. Once we’d all moved into the party room, the kids sang happy bday and settled down for pizza and drinks. I was pleased enough with the food. It’s not exactly Pizza My Heart but it was reasonably priced and they were flexible enough to accommodate an expanded order made at the beginning of our party. Christian even prepped my daughter to address/​thank everyone for coming. With mic in hand, she made her daddy proud by clearly addressing a full room!
The place was pricey relative to some alternative locales, but I can attest that you’ll get more value here than just about anywhere else, especially if Mario, Kevin and Christian are around to help out. Strong recommend.

Wish I had the option of zero stars.
3 ½ yrs ago, my then 4 yr old son fractured his skull & suffered a concussion after falling from the Obstacle Course play structure at Pump it Up while on a preschool field trip. I am uncertain of the long term effects of his injuries and have been advised by our pediatrician to completely avoid contact sports for him due to risk of repeat concussion. This accident at Pump it Up has changed my son’s life forever.
I’d like to caution parents to think carefully before allowing their child to play at this type of facility & pause before signing a «release of liability» form. The manufacturer of Pump it Up’s equipment went bankrupt, the play areas still lack padding on their floors & they do not provide proper supervision for each structure. Part of this stems from the fact that these are «pay-​for-​access» facilities and therefore do not have to adhere to safety standards of public playgrounds which have padding on the ground.
There was no staff from Pump it Up at the inflatable when he fell, nor did they know what to do once the accident occurred. I learned a big lesson & would never again let my kids go anywhere near Pump it Up.
If the owner of the franchise is reading this, please take the time to implement the following changes at your Pump it Up facilities to help avoid future accidents. Changes should include: add padding to the floors (at least around the play structures); add netting around structures which kids can fall from; think twice about bumping up the age limit to at least 5 years old; add more staff to monitor the individual structures; implement better training for staff on what to do when someone is injured; monitor bathrooms which are outside play area & in close proximity to back door which is opened to the rear parking lot.

We were invited to a birthday party and I have to say that was the best organized and very child friendly birthday party I have been to. We have been to other venues that have indoor jump houses but this is by far the best experience all the children and adults have. They have employees were fun and were great with the kids and the whole pirate themed adventure was great for all ages. The children had the opportunity to jump and explore in two different play areas before they headed to the dining area where pizza and cake were served. What I very much appreciated was that the staff didn’t rush you to clean up your food and leave but really let you take your time and enjoy the meal and each arena.
I would definitely return for their family events and let my child let off some energy.

As a mother of a 6-​year old, I’ve been to many Pump It Up locations several times. You come to expect the basics… such as a friendly staff and clean arenas. Unfortunately, you won’t find those here. I approached the front desk, where 3 employees were, wanting to ask a question. Although the female employee saw me walk up the front desk, she was busy on the computer and didn’t offer any assistance. The other 2 also saw me standing there, but apparently their non-​work-​related conversation was more important than helping a customer. I waited several minutes to be addressed until I had no choice to interrupt their conversation. Although I was polite, this seemed to annoy them. All I wanted to ask was which room the party was in. Nothing complicated.
After moving into the 2^nd play arena, it was clear that the employees did not clean the room very well. On all 3 benches in the room were opened bottles of water.
All the employees didn’t seem to enjoy being there. They weren’t very friendly or helpful. The only exception was Madison, who was the only one that was energetic and really interacted well with the children.

My list of complaints:
Unhelpful employees, poor signage, conflicting phone numbers on Google and on their website, no hours on their website,
no signage that would indicate there are 2 pump it ups in the same location (each with different hours).
I took my son to a birthday party here and when I arrived an employee walked by with a box in his hands. The door shut and a sign on it said CLOSED and the door locked. The employee saw us walk up and try the door but didn’t bother to offer that there was a 2^nd door for the other pump it up at this same location.
The sign on the door doesn’t indicate any hours or that party attendees may want to try another door if the one they are at is locked.

My nephew had his birthday party here & I was surprised that it was actually a lot of fun! From what I remember, we got to play in two different rooms, the second one with the big slide was really fun! When playtime was over, the party moved to the last room where we ate pizza and sing happy birthday to the birthday boy on this large, colorful throne he gets to sit on. This place is for the little ones, but the adults seemed to be enjoying themselves a lot more! It’s a win for everyone :-)

We took my niece to Pump It Up this past weekend for the 4^th of July drop-​in session. The kids played from 11:30 — 12:50 and then were served 2 slices of Pizza Hut pizza until 1:30 in the party room. Admission was $ 12/​child and adults were free.
When I saw that Pump It Up was holding drop-​in hours, I was super excited. We’ve been wanting to take my niece here for the longest time, but we were never able to make it for the drop in hours. We quickly loaded her in the car and drove over to maximize her playing time.
Unfortunately, we were a little underwhelmed with the facility. I’ve heard so many good things about Pump It Up, so I had high expectations. Although it was very clean, air-​conditioned, well-​staffed, and organized, they had a limited number of jumphouses to keep my niece entertained.
There are 2 identical rooms and we were only allowed to go into one of them. Each room only has 4 jumphouses, with the huge slide being the most exciting. Compared to Bounce-​A-​Rama and even Bouncyland, Pump It Up did not have much variety.
If you want to keep your children busy for less than an hour, Pump It Up will do. However, if you want to take them somewhere with a number of activities and jumphouses, I would suggest Bounce-​A-​Rama or LOL Parties.

Know that if you are a parent of a kid having a birthday party here, or a parent of a kid invited to a birthday party here, you need to be in pretty decent shape to keep up in this place. You get a workout chasing after your kid!
The staff was mostly professional, albeit a bit young (if you know what I mean), and herded everyone through the safety demonstration, bouncy rooms A and B, and party room in good time. We got a lot of play time in each of the rooms, and there weren’t any interruptions from the staff, which was nice. I need to note that the kids at this party were all 3, so they were heavily supervised by at least one parent apiece. If the kids were older, I felt they probably could have done more damage.
The bouncy stuff is a bit on the old side for a three year old. My tall, athletic son still needed help climbing up the 30 foot high ladder to slide down the enormous slide (you go super fast, so watch it!). None of the kids could even lift the oversized boxing gloves, but the basketball room was a big hit. So were the tiny cars they had in each room, for some reason.
In the party room, we were served (or rather, we served our kids) Pizza Hut pizza and drinks. I think you’re locked into Pizza Hut, because it definitely wouldn’t be my pizza of choice. You bring your own drinks and cake, but the place provides Pump it Up Balloons, which were a HUGE hit.
The size of the actual party room was small, although to be fair, there were 30 kids in there, plus parents and a few grandparents. The staff did a decent job of being on top of spills, serving, cleanup and cake.