Holbert & Associates Optometrists

Wow, these guys were unfriendly. In the end it was an eye appointment just like any other eye appointment. And they do get bonus points for being on time. But couple things. One I brought my young daughter with me and they didn’t even acknowledge that she was there — no friendliness no nothing. At the end of the appointment I had promised my daughter lolly pop if she came to the eye appointment with me and was good. She was very good, and at the end of the appointment I asked if they had a lot to me like asked for crack and said we don’t give candy, m’aam. Not a good place for kids. Two, I was deciding between different contact lenses, was going to bring samples home and decide, and they refused to write a prescription until I picked one. Weirdly the doctor had approved me for both so what should’ve been a very ordinary interaction became tense as the staff stood firm in their «we don’t like doing that» stance. (They eventually did but pouted about it.) Three, they don’t do email for receipts– which is what I use to submit for flex spending. So, I am not surprised that of all the eye doctors, these guys had a free appointment time on short notice, nor to see the bad reviewes here.

Terrible. I would not recommend them to anyone. they charge you unreasonably and do’nt even diagnose correctly.

Should have read the reviews before coming here. Like others, experienced a rather curt administrative staff at the Sunnyvale location. The receptionist seemed apathetic & tossed me forms, asked me to email her my LS deal instead of just taking down the number, and didn’t prompt me at all during my visit.
I purchased a $ 60 LivingSocial (LS) deal that offered an eye exam, prescription, and $ 100 credit toward frames. The LS deal’s fine print stated the prescription was not for lenses — which I missed, that’s on me — but Dr. Trinh told me it was $ 100 extra, AFTER I told her at the beginning of the visit I was there simply to renew a contact prescription. $ 100 for a «custom lens fitting» is exorbitant; I’ve had several optometrists perform this task & it takes 5 minutes to find lenses, especially when I told her the brand of lenses I previously had for 10 years! They also refused to apply my frame credit toward the «lens fitting», so I looked at some frames.
After wandering the frames with no assistance whatsoever for over 20 minutes, I had to call out to the receptionist to find pricing on frames. Of course, hidden fees & upsells galore and to price the frames at over $ 300 to absorb my LS credit.
I get it — LS deals don’t make you a lot of money. BUT, they get you repeat business if you make people feel they got a deal. That’s more than a 10 minute eye exam & a peripheral vision test from 1970. I would have GLADLY come back for additional frames, which I’m in the market for, had I been treated well & given a good deal on a lens prescription. Now, I’m on Unilocal giving you 1star & will use my in-​network provider instead.

Staff are rude and super slow. They just kept you waiting and waiting and assumed you couldn’t afford the glasses they sell. The doctor is nice though.

Okay my experience with Holbert Optometrists in Sunnyvale echoed some of other unpleasant experiences posted here. I wish I went to another place.
I would like to have a contact lens exam. I called to make an appointment and had them check my insurance. I was told I could use 15% discount and $ 60 allowance deducted. (That’s what the insurance says and I was told by two other places.) However, when I checked out and was ready to pay, I was told that I could not use the 15% discount since I did not have a regular exam there. But I told them I had done my regular eye exam somewhere else early this year when I made the appointment and confirmed that I could still use the 15% discount. But they totally denied it when I paid. Sigh!
And I wouldn’t say the optometrist is the best one you can expect. She ran out of the lens she would like me to try so she just let me wear two different brands each eye.
They had to order the trial lens since they did not have them in stock. That’s fine. However, they were supposed to order for 7 days and that’s what I was told but when I picked them up. They only had five days for me.

Very nice customer relationship. My super cute Versace glasses took a while to come to my eyes… but is because Holbert Optometrists made sure that whatever was coming from factory was perfect. That means they check the accuracy and craftsmanship of the glasses ordered. I was very happy with the selection of glasses they carry, especially because is not a huge shop, nor a chain. I will go back there again for my next glasses. I love their sunglasses collection so that will be next.

Very «non-​customer centric» optometrist. I just called to get a new set of contact lenses only to find out that they are closed for the next 11 days and to «call back then» — no alternatives offered… Luckily I have enough to see me through but this is the 2^nd or 3^rd time I’ve given this group the benefit of the doubt around their lack of customer focus and I won’t be going back.

Dr. Trinh, and the ladies that work with her always make getting my eye exam a positive experience. Their positive attitudes, great knowledge of optometry, and fabulous sense of humor makes this a great place to go. Dr. Trinh listens to her patients about their concerns, and does a thorough eye exam. I moved away from the area years ago, went to a doctor closer to me once (not a good experience), and now I’m happy to commute to go to the best eye Doc (& staff of course). Plus, they have my Raybans!

I have been a patient of Dr. Holbert’s for 17 years. In all that time, I have never, ever had a bad experience. Getting my first glasses was seriously intimidating for an 11 year old, but his assistants helped me through the experience. They sat patiently with me when I was learning to insert and take out contact lenses for the first time, a difficult ordeal for anyone learning to overcome the blinking reflex. Staff has always communicated pricing to me and have been clear about insurance coverage. The annual exam is comprehensive and they take a photo of the back of your eye to check for problems that go even beyond your eye, like diabetes markers. The eye doctors communicate excellently with me when I’m being examined. The assistants who walk me through the other exams are kind and empathize with some of the more unpleasant procedures (bright lights are uncomfortable to stare at!). The location is clean and located in a safe shopping area. Parking can be difficult, but if you arrive 10 – 15 minutes early like you should for all appointments you’ll be fine.
The poor reviews for this location have similar themes: no respect for appointment times, unprepared for appointment, failing to understand glasses are made off-​site, and attitude of the staff. While the first items on this list can be remediated by treating the appointment in the same way you would a doctor’s appointment, I can’t help but feel the last item is a problem with the patient. My entire family has been going to Dr. Holbert’s for at least 2 decades and we have never had an issue with staff behavior. A please and thank you will get you far.
I can’t endorse this place enough. Go in on time and with reasonable expectations and you’ll find yourself well-​cared for. Communicate clearly and respectfully to staff and they’ll accommodate your needs.

Wish i would have paid attention to numerous Unilocal reviews! Three weeks, two personal visits and over 3 calls; stressing on the accuracy of prescription but as i dreaded, the final outcome was a pair of glasses made on an old prescription obtained from another of Holberts!!! To top it, folks at this store have a severe attitude problem which is compounded by the young staff who probably have no knowledge about optics or optometry; start to adjust frame on your face without any reasoning.
I will highly suggest to any one visiting this store to consider the capability of this store to deliver accurately and the first time correctly.

We phoned ahead and came in to get a pair of Prada glasses fixed (one of the arms wouldn’t stay on). I found the staff to be really friendly and they extended a warm welcome to my family as well as the other visitors that came in.
I was helped immediately. The glasses were fixed within 15 minutes, and we were on our way.
In the very, very crowded Cherry Orchard/​Trader Joe’s/P.F. Chang’s corner lot, so parking can be a challenge during busy times (lunch, evenings, weekends).

Fast and polite staff. Thorough and accurate eye exam. I’m very happy with my new glasses.

Really wish I had looked at reviews before coming here. Walked in at 4pm on a Saturday which is a full HOUR BEFORE THEY ARE SUPPOSED TO CLOSE and just came to look at frames since I already got my prescription. Had to ask for help 3 separate times and everyone except for one girl who was actually fairly nice had some SERIOUS ATTITUDE. Treated me as if I was gum on the bottom of her shoe for with every sentence out of her mouth. They started vacuuming and turning off ALL THE LIGHTS 30 minutes before closing. Even though I found frames I liked, I am not willing to ever come back to this place. They need some serious customer service training and a higher hiring bar.

We moved to Dr. Holbert from another local Optometrist about 3 years ago and have been both surprised and delighted with the contrast. My son (who is 10) and I see Dr. Holbert, and my wife sees Dr. Trinh.
I could write at length about each visit, but in summary: A good experience overall — from the eye exam, to the staff and selection of glasses.

They deserve a star because both doctors were very friendly and helpful. The staff are cold, scolding, unhelpful and having some kind of attitude. Please go to dr. Gold optometrist down the road and they will treat you like you are valued customers. These receptions thinks we are burden for them. And the young receptionist do not care if we do not comeback to this office. Terrible service. I will never go back to this office anymore even though this office close to home.

Received a coupon in the mail for 50% off sunglasses. No restrictions printed on the coupon. Found glasses I liked – a pair of Oakleys. Informed that the coupon could not be used on Oakleys or Raybans. Protested to no avail. Bought way cheaper on Amazon. At least I got to try them on!

Very bad service. All the receptionist have some kind of attitude. This store was really inconvenient for me. 4 times they incorrectly made my glasses. Every time I have to make a new appointment on weekdays to ask them correct it. Weekdays because they wont entertain review costumer on weekends even if its their mistake. And each time you ask them to correct it you have to wait 15 bushiness day to get them.
I made a big mistake going to this place. I was treated by Dr. Nguyen. She looked OK, but she made like 4 iteration to get correct glasses to me. It was becoming frustrating.
Very less option on frame selection. And that too, those are very expensive.
My overall experience was very bad. I would not recommend this store to anybody. There are lot of other stores who are better than this one.
Receptionist needs to change their attitude. Very unprofessional.

I guess I should have read the reviews before going here. My experience was as bad as most of the other reviewers. The eye exam was fine and I have to assume that my prescription was correct.
The glasses I was sold however were a different story. They made me feel dizzy and I couldn’t focus both eyes at the same time while reading. I took them back and they re-​measured my PD, then ordered me new lenses. These were worse. After going to a different optometrist I found out that they were off on my PD measurement both times. With the second time being the worst. And, the glasses had lenses too small to accommodate my prescription.
So, I wasted about 3 weeks of my time and both my insurance benefit and 150 $ out of my own pocket because I didn’t read the Unilocal reviews. Shame on me.

My family has been going to Holbert Optometrists for about 5 or 6 years. The staff are friendly and helpful. I think that Dr. Holbert must keep up with the newest technology available because every time I go, there is a new piece of equipment used to test my eyes. Dr. Holbert is very professional, thorough and efficient. The office is clean and modern. Their frame selection ranges from top end designer to affordable mid-​range. I feel very confident that we are receiving the best vision care possible.

Only reviewing my exam…
I have VSP and knew nothing about my benefits. I read the Unilocal reviews and can say with fair certainty that they’ve gotten a new receptionist… which is what they were really getting dinged for. It was a little assembly line, but everyone was really nice and professional. They even gave me a hard copy of my rx and measured my PD so I could buy glasses online if I can’t get back in or don’t want to pay the brick and mortar prices for my frames and lenses. Heck, I even thought I’d lost my rx right after I got home and when I called they offered to write it all down again for me, no problem. In fact, the receptionist even took the time to write down all my insurance benefits on my copay receipt just so I have the info in the future. I’ll be suggesting them to my friends!