GameStop

Juan was super helpful at this Gamestop. The level of customer service he provided was excellent. Although the checkout lines at this Gamestop seem to take forever (like almost shockingly so), Juan made up for it in proactive helpfulness and pleasantness.

Went in here to get a new cricket wireless connection. Alexis who greets everyone that walks in, was extremely helpful and patient. Her persistance got us through a sticky situation with our previous phone service. Good riddance!
Also checked the games here. They have a great collection of preowned games. Going to buy one soon!

Isn’t posting a negative review about Gamestop a little redundant? Oh well, here’s my experience at THIS Gamestop. Tried to do a return today and was given the runaround by the manager (?) about all the hoops and loops I need to go through because of some promotional credit. I won’t get into all the details but needless to say I ended up going to another (better) Gamestop location and got amazing service. If this store had given me an ounce of what the other location provided I wouldn’t be writing this.

Worst sense of urgency EVER. the line had about a dozen but dozen people in it, and may seem to move slower. The two people at the counter were taking trade ins and fail to see that the line was growing ever steadily. The kept apologizing for our patients yet did nothing about it. They should have one separate line for people doing trainings which can take in excess of 30 40 minutes instead of making patrons wait 30 minutes to make one purchase. You people need to get it in gear and learn how to treat customers !

Great customer service! Staff friendly and knowledgeable. Always find what I’m looking for.

Good store, looks like they have a large selection of games. I called ahead to see if they had a game i was looking for and they did and they offered to hold it for me without me even asking. The employee who greeted me when i walked in was John, he was very friendly and very informational when it came to the new updates for the Pro membership. He also told me about the return policy an all that jazz. All in all a very good experience.

On this particular occasion I got really good customer service. Staff was nice and greeted me when I came in which isn’t what I come to expect from this particular location. None the less they asked me what games I’m into so they recommended me something that wasn’t gonna break the bank and that’s enjoyable. We shall see if it was a good recommendation but overall I’m happy with the service they gave today. Hopefully they can keep it up

This place sucks, poor customer service and crappy parking. Takes all day to check out because employees needs to up sell their crap services, crap dlc, and crap magazine. Then they’ll rip you off and give you digital magazines instead of physical copies and not tell you, talk about shady. Then when you want to buy a new game, they’ll always always try to give you a open copy and say its new by slapping a sticker on it, it’s so damn irritating because they expect you not to care. Like why the hell I would I want the «gutted» copy when there’s a Best Buy down the street that would gladly give me a new one… Make the drive to the one in Cupertino, way better customer service and not rude or slow I swear. I only get my games from Best Buy from now on. Better trade in values there as well I might add.

This is the only game stop I’ll go to. The staff is friendly and always know the best games to recommend when I go in. It’s not usually too busy and I can always find what I want. They have good prices and good sales. They don’t try to oversell anything either. You go in for what you want and go, or go in and they’ll help you find something to get. Overall I’ve always had great experiences here.

First of this is the 3^rd time I’ve gone to this location to get a game that is on display and they don’t have it. They have 3+ copies of the game shown. If you don’t have the game don’t put out the copies when they are unavailable. Just take them down. I went to a different store and instead of saying «we don’t have it» they offered to find it at a different location and let me know that I could call in before to check the next time I needed a game. Helpful.
Second the employees aren’t «there» I always feel like I’m bothering them when I ask for help. This location may be really close to my house but I’ll go out of the way to get better customer service.

This place would be five stars if not for the experience I had today. I asked them if I should get a much more expensive hard drive for my Xbox or if a flash drive would suffice and the employee strongly recommended the hard drive saying I might run into performance issues with the flash drive. A few hours later my friend who also needed memory called and asked the same question but in a manner that suggested he was less inclined to buy the hard drive. An associate told him the flash drive would work fine for the same game I had asked about (GTA V).
I guess he saw an opportunity to upsell and took advantage of it (and me). I am not made of money and would have greatly appreciated the savings.
I guess that’s what I get for trusting a salesperson, but I just expected more from this GameStop.
Oh well, lesson learned!

I really like this GameStop. I have been going her since it was an EB games (Yeah that long) and the staff that is currently in charge are the best I have had the pleasure interacting with since I’ve lived in Sunnyvale. The manager is nice and very informative about games, you can tell he loves the product the employees are great as well. There is one employee however I don’t particularly care for. This person is a tad annoying and sometimes I felt like he was mocking me.
On a Side note I wish they did something a little more special for their midnight releases. I don’t know what they did for other midnight launches but I went there for the Kingdom Hearts HD release and it was nothing to special. Wish they would have had some Kingdom hearts music playing or even some videos playing in the store of the game or some fan made vids on YouTube haha.
These two minor glitches are no deal breakers though. If you want information about upcoming games or just a good NERDY conversation hit these guy sup you won’t be disappointed.

Parking is not the best at this location but they had what we were looking for.

I purchase all my games here, and trade them back when I’m done playing them. I’ve always had excellent service, and the staff has always been helpful and nice. As an added bonus, since becoming a regular here the recommendations that I get here from the staff are tailored to my gaming preferences.

I came in fairly late (around 8pm) on a day where a game was coming out so they were pretty swamped, but the staff was still attentive and informative.
I just bought a kinect and xbox, so I was looking to get some good pre-​owned games. I thought the staff was knowledgable about the different games that they had available and they were honest with me about games that they thought weren’t worth buying. I appreciated the honesty.
I look forward to coming back and getting some more. They had a great selection!

Yep it’s a gamestop.
Staff here is great and helpful.
A more pleasant shopping experience than some of their other locations.

I had a good experience in here yesterday, especially in comparison with that of other Game Stop stores in the greater Bay Area.
I was able to find what I wanted on my own, and when I got to the counter, I did have to bring it to the attention of the gentleman who helped me (I wish I remembered your name, sorry!) that he had not even greeted me before going to help the customers who had been waiting for him, but as soon as I did he was very apologetic and he made his very best effort to ensure the rest of my experience in the store was much more pleasant. I had his undivided attention throughout the rest of my transaction.
I had come in to purchase a pre-​owned Guitar/​Band Hero microphone, which they had, but only one, and it was marked «Wii» and then in parenthesis also marked «Any.» I examined it and it looked like it had a standard USB plug, but I asked anyway because I know true Wii accessories can sometimes have cross-​compatibility issues; all my Guitar Hero paraphernalia is for my 360.
At any rate, he was kind and when I asked if the microphone was truly compatible with any system, he told me that it should be, but that he was also unsure for the same reasons that I was. I liked his honesty, and his affirmation that I was at least as knowledgeable as he was about this particular accessory.
It meant a lot to me. Over the years I’ve come across several Game Stop employees who appeared to be playing dumb over questions because they don’t want to bother with people — especially their female customers. C’mon guys, the female demographic now makes up HALF of all game consumption, it’s time to start treating us with dignity and respect like this gentleman did!
I was assured that if the microphone didn’t work I could return it to any Game Stop, but as it turns out, it is an official GH product. (I couldn’t see the logo the way it was positioned in the bag.) It works just fine with any system. If I had needed to return it though, I would have gladly come back to this shop to avoid some of the more unpleasant Game Stop locations and employees in my area, despite the fact that this store is in another city and not local to me at all — there are seven locations closer to me in total.

This store has got to be the the worst store I have ever been to. I don’t mind the customer service, if they ignore me then I will be a pain in the ass customer if they treat me right then I will get out of their hair ASAP.
The thing that really peeved me off was that they said DC universe is going to be release Jan 31^st? I read on a lot of websites that they are going to be release Jan 11^th. The guy tried to give me a run around answer stating «oh it may be a collector addition so you know they can do that.» I had ask him to look at it again and sure enough I was right. The release date is on Jan 11^th I was about to not pre order their, but since I was there anyways i just ordered it anyways.
On top of that they did not even changed the sign to the correct date. If you work their you need to know the release dates instead of giving people wrong answers and make them drive to the store for no damn reason.
Does the manager not read these Unilocal reviews and see how their employee work?

This specific GameStop was a bad customer service experience. Upon checkout, the lady at the desk said she’d be with us in a minute. A couple of minutes later, someone came through the door wanting to trade in/​sell things. She instantly gave him her attention and for the next ten minutes, they waded through his backpacks to see what he could trade in rather than checking us out.
The second employee was on the telephone, gossiping about his coworkers and chose to continue gossiping rather than assisting us with our purchase.
My boyfriend wanted to buy three games, all in which would have taken less than a minute to ring up and complete the transaction. Instead, both employees chose to devote their time to other things, like talking bad about their coworkers in front of customers or ignoring customers completely.
If you’re out to purchase new games, this is not the place to go for them. The customer service is horrid.

My Wii Sensor wasn’t working. I called them up, they said they had a used and new wii sensor in stock.
I went over 10 minutes later and they had it ready for me. Gave me some tips, and I was good to go! Great prices!