Frontier Pizza Place

I stopped at this place to order food, but walked right out because the owner is rude and the place is big rip off! the actual price was up to $ 4.00 more expensive than advertised on the site and on their menu. When asked why owner replied he has right to change the prices without notice. 5 stars DOWN for frontier pizza.

I have been going to Frontier since I graduated from Umass. The pizza has always been good and has been ran by the same people for almost twenty years.

Frontier has poor customer service. The lady who works there has been straight up rude to me multiple times and they don’t let you combo french fries with a wrap. I ordered a cheeseburger for pick up and they said 40 minutes. I called back and asked if I ordered it there instead would it still take that long and they they told me it would actually take longer. I then called Amherst House of PIzza and got it delivered in 30 minutes and it was $ 2 cheaper.

On the Frontier of Bad Customer Service
Frontier Pizza only survives because of its proximity to several large apartment complexes. I live in one of those apartments, and have always been disappointed with Frontier’s customer service, pricing, quality, and the 45 minute wait time for pick-​up.
The staff are rude and stuck-​up. I have never met more disinterested and unpleasant people in my life. They know that they’re the only pizza within walking distance and it shows. They have been rude to me countless times on the phone and in person. When I asked if I could get a side-​order of fries with a wrap, like I could with a sandwich or burger, they acted as if they were personally offended. The woman who seems to run the place is especially abrasive. The men preparing the food have a terrible attitude, are always mentally distant, and generally act like they don’t want to be there. It’s like when they see a customer, they are disappointed that they have to stop watching football on their 50″ LCD TV and prepare basic burgers, salads, and sandwiches. And yet I kept coming back for more, unwilling to learn my lesson. Looking back I realize, I have had countless bad experiences with Frontier Pizza, and seldom, if ever, had a good experience.
Shortly after I moved into my apartment, the price of everything on the menu went up. It now costs close to $ 3 for the world’s greasiest slice of poorly executed Greek pizza. Shortly after the price increases, the staff began showing up in a Mercedes and three brand-​spanking-​new VW Jettas. The timing can’t be a coincidence.
The food is grease on grease anyways, certainly not up to par with Amherst House of Pizza, Bruno’s, or even the Sub and Pizza (all of which deliver as well). Frontier Pizza is, without a doubt, the worst place to get pizza in the Pioneer Valley. I will never order from Frontier again because of the way they treat myself and others as customers. BOYCOTT FRONTIER

Since I grew up in Sunderland, I have been eating here since I was a child! Now that I’m an adult and living elsewhere, we still get takeout from Frontier Pizza occasionally when I’m visiting my parents. It’s decent food. The pizza is a little greasy, but I still like it, especially the vegetarian one. The grinders are pretty good, too.

This was my go to pizza place back in the day at UMASS when I lived in Squire Village.
My friends and I use to hit this place up for subs and pizza before our D&D games. Many memories here.
They have a great Chicken parm sub if I remember correcty. Love love love.Frontier.

I live at Squire and this place is ok. Not jumping out of my shoes ok, but it is better than a lot of pizza I’ve had. Good grinders as well.

This past year I kept wanting to give them another chance to fill my penchant for pizza, only to be disappointed each time.
What throws you off first is the horrible service, I’m in the industry, I know it sucks to have someone walk in with 15 minutes to go, but don’t get snippy and throw phones around. It also helps if you don’t tell me to wait one second, take 4 phone calls, then complain to your coworkers about how stupid people are, all before getting back to me. Also, when they say their grill is off, it’s not really, they just don’t want to cook the item, I saw that first hand tonight.
Second, the early closing time. It’s the only pizza place in Sunderland that I can think of. Why wouldn’t you stay open until at least midnight.
Third, the pizza is bad. Like frozen pizza in a box bad. Part of my job is making pizzas, I know at the very least what mediocre institutional dough tastes like, and theirs’ isn’t even close. With pizza in the name I hoped for more, and I’ve been let down three times.
In the end bad service, overpriced, sub-​par food will keep me from coming back until I hear otherwise.

I have had their food in the past and it was pretty good. Ordered a small cheese pizza with extra sauce… well there was NO trace of sauce on this very dry pizza. If I was a first time customer I wouldn’t go back~~maybe just an off night for them.

First time I ordered a large veggie grinder with lettuce, pickles, black olives, provolone and American cheese and mayo — I got back my order, but with tomatoes instead of pickles.
Second time I ordered the same exact thing — got back with onions instead of olives and no cheese. This is after having them tell me the order back at me to clarify.
There will not be a third time. The food is good but that doesn’t really matter when it’s not the food you order.

Pretty good pizza place. The pizza is your average, everyday pizza, but better than a lot of other options in the valley. My favorite item would have to be the hot wings, although they’re expensive for what you get. Actually all the food is pretty overpriced for mediocre pizza-​type foodstuffs. The subs are good, especially the fried chicken– and the new wraps are also really tasty.
My biggest gripe with this place is that they are not open late enough. What makes them think drunken college students in the area wouldn’t want pizza past like.10pm? what’s up with that?

Love their bacon and onion pizza, their grinders are great too.

This place is pretty awesome! They have all the regular favorites plus more! Their food is also prepared pretty fast! If you love grilled chicken, you have to get the grilled chicken combo.
Ive also noticed recently they have added pizza by the slice, wraps, and desserts.

Fairly standard pizza and grinder shop. It’s priced about the same as most other pizzza/​sub shops in the area, and far superior to the Subway across the street. It’s enough to get me in at least once a week.
The grinders are good and usually what I get, but the pizza ain’t bad either. If I call ahead, it’s always ready by the time I get their 10 minutes later, and if I didn’t plan ahead, I have just enough time to run to the 7 – 11 and back before everything is ready to go. And if I want to do neither of those things, I can sit and watch whatever’s on the TV while I wait.

I find the food here to be just average, and a little overpriced.
I usually just get chicken fingers & mozzarella sticks, and they’re as expected, nothing special. I find the pizza to be very greasy, so I avoid it.
The food takes an unusually long time for them to prepare, and the service is not very good; the staff often stands chatting amongst themselves when you are waiting for them to notice you and take your order.

I was in there about a year or so ago and had a pretty decent Italian Grinder. They made it just the way I like it. with oil and vinegar instead of mayo and toasted it to boot. I like to eat it there while it still warm. Pretty good eats but this is not the Ritz.