Burbank Party Rental

I ordered chairs and tables from this place because they were highly recommended. Unfortunately they delivered dirty chairs, which my husband and I had to clean. Keep in mind it was my baby shower and I was 8 months pregnant. But by then it was only a couple hours away from my baby shower and I did not have time to order from somewhere else. I sent an email to the company and see if they would at least give us a partial refund for the dirty chairs Bianca responded by saying that they probably load the wrong chairs and that she would talk to the manager to see if they can give me a partial refund, after waiting for over a week they said there was no refund and all they said was sorry for the inconvenience. If I could I would give them zero stars. PLEASE Save your self the headache and order your party supplies from another vendor.

I had a bad experience at another vendor (Anderson Party Rentals) and regret not checking this place out first to begin with. The young gentleman, Jesus, was very professional and accommodating. I was looking for specific colored table linens and without hesitation offered me to come in to take a look at the colors myself. Because of his service and friendliness, I will return for future business.

Super Ghetto!
Chairs arrived all smelling like bad body odor. Tried calling 4 times for a replacement and never heard back from anyone. The price is cheap here but the quality is really poor. Spend a little extra and get a better product somewhere else!

I was introduced to Burbank Party Rentals a long time ago when my sister-​in-​law rented tables, linens and chairs from them for my wedding brunch party. Since then I’ve used them for many of my clients and have been very satisfied.
I’m really shocked to see so many poor reviews. I’ve used Burbank Party Rentals for at least 5 years and I’ve never had an issue with them. I’ve rented tables, linens, chairs, glassware, platters, flatware, galvanized tubs and other things I can’t remember, everything was in great condition, especially given their low prices. I also use companies like Classic, Revelry Event Designers, Town and Country, so trust me when I say they are the lowest.
What I really appreciate about them is that with prices so low, I expect for the linens and other items to be in poor condition, but honestly their items are usually clean, not chipped, etc. I’ve even had them deliver a few times and they were on time.
It so odd that some say the customer service is not good because I’ve always had a good experience with them from the first time I’ve rented until today. Even my sister-​in-​law thought they had great customer service and was happy with her rentals.
I work in the hospitality/​event planning biz. Maybe some of you are not being honest about what happen because it doesn’t even sound like the same company. My only complaint would be that I wish they had a wider variety of items to rent, seriously if they had a bigger selection I would likely rent most things from them.
I will continue to use them for my events.

I rented 3 Heaters for my wedding and ended up not using them. They charged me 70 for each lamp, which includes the propane, but it was not used, I was hoping to get a refund on the unused propane, since I paid for it, but they would only give me a 35 dollar credit toward my next rental. How does that help me? I’m not going to renting again any time soon! Thanks for nothing you money grubbing jerks!
I have to say though Jesus was wonderful, I think you should make him a manager and let him run it over there, you would definitely have happy customers if you let him run the show!

Used this company for the first time. Will never use them again. One of the tables I rented was broken so I didn’t use it thinking it would be a safety issue. Called that day before my guests arrived to try and get a replacement. No answer. Had to call them again to ask about a refund. They would not refund me for the table, chairs or overlay. Bad customer service.

I am 100% satisfied with Burbank Party Rentals. As an event planner, I’m always looking for vendors with great prices and great quality items. This company hits both of those requirements.
Jesus was so helpful. I came in without an appointment and he pulled out everything I needed to show me options. He pulled out the tables and took down linens and napkins to show me and was very helpful.
On the day of the event I called to ask if Jesus could let me know what stop I was on the truck route and he let me know that judging by their schedule they would arrive no later than 12pm. This held true and they came and even offered to unfold the tables and set them up for me. Such great customer service!
All of the chairs and linens looked amazing. Usually when I order the white wooden chairs from other places they look worn and damaged, these were beautiful! Everything looked amazing.
They give you a window of 9−2pm when dropping off and picking up your rentals from you and the day after the event they came at 930. So nice!!! Love this rental company and will definitely keep using them for events!

The folks at Burbank Party Rental have EXCELLENT customer service skills. They’re very friendly and polite over the phone. I had to constantly call for information/​changes to my order and they were beyond accommodating!
Prices are great!
They helped make a very stressful situation (party planning) much less stressful!
Thank you BPR!

After using Burbank Party Rental for several years, I am very disappointed to have to write this review. They used to be the most reasonably-​priced rental place with the best customer service.
Unfortunately, as of the new year, they are under new management. They have implemented new policies that made my delivery fees (set time, elevator on top of regular delivery) more expensive than the items I am renting in the first place. In addition, the employees have not been responsive to my email trying to figure out the new policies so that I could do the best on my end to minimize the fees. I have found another company that is pleasant and easy to work with.

**This review is for their heat lamps only**
Burbank Party Rental was the first place I called amongst many, and the owner (Esteban) even answered the phone after hours, which I really appreciated. As of March 2012, to rent one outdoor heat lamp is 90 ($ 75 + $ 15 for the propane). Now you might be thinking, «$ 90 for one??» But let me tell you, this was an absolute steal. Not only was he kind enough NOT to charge me a delivery fee (because my event was in the area) I also received 25% off my order because he was running a promotion on his website.
All the other companies I called were charging a $ 50-​$ 100 delivery fee on top of the price for the rental! I’m sure the more local you are, the lower they may come down on the price. I made my order 1 day before my event, and they delivered it the same day within just a few hours! I would highly recommend this company if you’re looking for some heat lamps. My guests loved them and appreciated not freezing as the night got colder.
P. S. The heat lamps will last between 6 – 8 hours depending on the temperature you set it at.

I would like to give these fools more stars, but seeing as they had some less than stellar customer service, I won’t.
I was stuck in a serious traffic jam in an attempt to pick up supplies for a holiday party. I called, and the gentleman I spoke to said that they were closed. I was shocked seeing as it was 4:40pm and they closed at 5. I explained my situation, and stated that I would be there no later than five minutes to 5. I was floored when he replied, «Uh yeah, all my guys already left for the day so I won’t be able to help you load your stuff in the car». I said that all I ordered were 15 chairs and a small table and that I had a friend following me to help. «Uh yeah, I can’t help you, we won’t be here when you get here». I almost lost my mind. It’s this kind of lousy anti-​customer crap that will prevent me from ever returning and making sure that everyone I know never goes back.
Since I already paid for the stuff, I was forced to drive 25 miles BACK THE NEXT DAY. The morons who were there stood around and watched as my friend and I loaded the stuff into the car. So… just wondering, what the hell did I need to drive back for?
Burbank Party Rental, you suck. Your lay customer service attitude sucks, and your equipment was chipped, rickety and crappy.

BEST! I have used these guys now three times for separate events, and I really enjoy them. Great prices, much less than others, on rentals. Always show up in a timely manner to deliver and pick up. This last time we realized at the last minute we needed a heat lamp due to the weather, and they raced one over to us as a second delivery in 45 min. Perfection! I cant say enough about their customer service and overall service.