Sue’s New Flooring & Carpet Care

Absolutely fabulous, Randy has to be the mist patient man on the planet!!! We were in the middle of buying a new house and we changed our mind on what and where in our house we wanted to change the flooring. Randy came out twice to our house and we visited him in his office at least three times over the course of four months. But let me tell you, we are happy that we stayed with Randy. We could not be happier with the results. The floors look great and the work was done ahead of schedule. Randy is our flooring guy period.

I see these great reviews and I am stumped. Randy was a nice enough guy and in the end they got the job done. My frustration came from his extreme forgetfulness. We got our first quote via telephone and when we came in he could not recall our conversation so we had to start the process over (technically we spoke to him on the phone twice before coming in). We forgave figuring a personal visit is much different than a phone call. So, we talked, made plans and he came and took measurements. A couple days later when we came in to make our selections… He forgot everything we talked about, again?!! Sigh. Perhaps it is his way of double checking himself? Except he was throwing fees in that we had not talked about before with an «Oh, I am so sorry I forgot…» Alas we had a personal deadline to meet so we pushed through, got our price and got the work done and at the end, you guessed it, we paid far above our initial quote. Another long sigh here. The guy who actually installed the flooring had us confused with another house and did not double check measurements and it was all just… Awkward. In the end the work was done, they did have to come back out to redo a small bit which immediately came unglued and I was shocked considering the assurance that I was working with the best in the business. Still, they came out right away and glued it back down… And I mean that literally. I thought installation guy would take the baseboard off and double check that the laminate was not coming unglued underneath baseboard but it seems he just stuck some glue on it where it was visible and stomped it down as he was done in about 2 minutes. Super long sigh here. We have installed floors ourselves and had good results, I suppose since I was dealing with a professional I was expecting they would do a better job than we could do ourselves. Lesson learned. It was a very uncomfortable experience for me, I kept feeling like maybe they were taking advantage of a shy, busy mom. So, I guess if you don’t mind awkward and you start the process face to face instead of via telephone maybe you will have a better experience than we did. I can not whole heartedly recommend this flooring company unless you are the aggressive type with time on your side.

I went to Sue’s New Flooring & Carpet Care because they’re a locally-​owned flooring store. Compared to Lowe’s and the Home Depot, they give their customers a serious bang for the buck. You’re not dealing with big-​chain customer service Neanderthals, who treat you like a number. Plus, they have a great selection of laminate floors, carpeting, hardwood floors, tile, terraza, and even stone floors!
Sue’s is an exceptional flooring company that can handle all of my flooring needs. Their staff gave me honest and professional attention. I enjoyed dealing with Randy, who is very attentive and caring. He is a super-​knowledgeable flooring expert, who had the patience to explain to me the pros and cons of so many of my flooring options.
If you don’t believe these guys are the real deal, check out many of their positive reviews. Most of their customer testimonials include pictures of quality finished work. You can see a variety of floor installations. You can’t ask for more if you’re looking for peace of mind.
I’m glad that I can call Sue’s New Flooring anytime I need floor maintenance. I can count on them if I need some floor cleaning, if I need to repair damaged flooring or if I’m hit by an emergency flood damage during the rainy season.

The whole process was pretty smooth. Randy is a nice guy and Jay and his crew installed the floors nicely.

Randy is a nice guy, that much is true
But he tends to forget important notes
Like the kind of floor and prep work too
So we argued over the quotes.
And the floor guy was supposed to be great
But the cut of vinyl and gluing
Was so poor I was almost irate
They made it right to stop my boo-​hooing.

We decided on wood flooring, but didn’t know much about it. We went to Sue’s New Wood flooring from a recommendation of a friend. Randy is very knowledgable about wood flooring, came and measured and answered every question we had, sometimes the same questions more than once. He was patient with us. It was a great experience with Randy and the installers. We are very happy with our floor in our two rooms and will go back when it is to do more rooms!

We at Sun City Optical were very impressed and very happy with the flooring that was purchased at Sue’s if you are in the area stop by and see for yourself.

We always like to use local independent business’s and we weren’t disappointed With Sue’s Flooring. We were very impressed with Randy the owner of Sue’s Flooring, He came out the same day we called him to give us an estimate. His prices were better than the box stores for a better quality product.(No hidden costs or up charges.) His installers were prompt and did an awesome job with the installation and clean up. Randy came out to inspect the installation and made sure that we were happy. Nice job Randy and Staff! Thank you.

I am so impressed with how Randy helps our community with flooring. He really knows his stuff. I purchased $ 6,600 of flooring from Home Depot Perris and they had JW Flooring install it and totally botched it. I should have known better when Home Depot required 100% payment in full up front. From start to finish, they did not seem concerned about the quality of flooring and service I received. They even broke Penal Code 602.5. Randy has been so helpful in telling me what kind of service is normal in the field. He has also recommended some very good choices that are more attractive while being more affordable. I wish I had chosen Sue’s New Flooring Store instead of Home Depot Perris.

Randy did awesome work first on the carpet repair, matching the new trim perfectly with the old, then cleaning all my carpet and tile with his tried and true formula and method, and lastly cleaning my impossibly dirty but high quality white cotton couch. Wow! I’d recommend him to anyone and you can’t beat his prices!

I walked into Sue’s New Flooring needing to refloor my rental home and also tile the bathrooms in the home I live in. Randy and Caylee are very professional and Caylee instinctively knew my taste and helped me select the right tile and distressed wood laminate. The installer was Jay Wilson and he was also very professional. I got a great value for my money and I could not have been more pleased with the results. I would recommend them very highly. My install was finished about a week after I ordered the flooring. I’m thrilled.

Great selection and great prices the quality of the product is outstanding and the personnel was the most helpful that any other place I went and looked at. The owner randy helped us through step by step with everything we needed to get done and answered all of our questions honestly. I would recommend this place to anyone