Donald J Seiler

This «doctor» and his staff attempted to withhold my contact prescription to force me to order contacts through him. This is contrary to the AMA Code of Ethics. (See below) He and the other two staff members attempted to up-​charge me for everything and even changed the price of a pair of frames in the «sale» bin AFTER I chose them for my glasses. They also went on and on and every opportunity to «educate» me about the evil insurance companies and how little $ they make. They should not be trusted. In addition, he was late to my appointment (he was not even in the office) and sauntered in without an apology.
AMA’s Code of Ethics:
E-8.06 Prescribing and Dispensing Drugs and Devices:
«In all instances, physicians should respect the patient’s freedom of choice in selecting who will fill their prescriptions as they are in the choice of a physician and, therefore, have the right to have a prescription filled wherever they wish.»
«Patients have an ethically and legally recognized right to prompt access to the information contained in their individual medical records. Since a prescription is part of the patient’s medical record, the patient is entitled to a copy of the physician’s prescription for drugs or devices, including eyeglasses and contact lenses.»
Full text can be found at the American Medical Association website.

This was the worst experience I have had with a doctor — EVER.
I was here with my children (who have had several eye checkups before). When making the appointment, and when checking benefits, I was asking thrice if I wanted to pay additional to avoid dilation and use their ‘special’ machine. I cleared said No as my kids have never had issues with dilation.
Then the ‘dr’ shows up. And he does not STOP telling me how I’m about to torture my kids. How people go blind without the necessary tests. When it came time for the dilation, he said, Watch her cry. She didn’t. Then he looked my younger daughter and said Wait until its her turn. I told him to stop scaring the kids. He didn’t. I really should have walked out, but since we were almost done, I figured lets just get over with it.
Needless to say, I took the prescription and walked. They lost my business of getting lenses and frames.
I am appalled by their techniques. To try to get kids to cry and scare them in order to get more money! Seriously???

Without discussing his personality, I found his lack of professionalism in several areas concerning. First, when I declined his offer to use his «special machine» instead of a standard dilation, he refused to dilate my eyes and fit me for contacts in a single appointment — which I’ve had done at every appointment for the past 20 years. He made me listen to a 10 minute lecture on why the insurance companies don’t care about my eyes. (I later went online to read a review of the test he proposes, and there’s no scientific support that it is a superior test, although it would have cost me an extra $ 50.)
Second, he promised to mail me a copy of my prescriptions, but didn’t follow through. When I returned to get copies, he claimed to have misplaced my file, and when he found it later, only wrote me a prescription for glasses. When I insisted on a written prescription for lenses, I first had to listen to a long diatribe about why they were the best place to purchase the lenses. (I want a copy for travel purposes).
Most importantly I ultimately had my vision checked elsewhere, and his prescription was off.
Run, don’t walk to another practitioner.

Got two periodic check-​ups and ended up with prescriptions that weren’t great. Was told my eyes changed a lot (!) Got a lot of talk about the sins of insurance companies, competition etc (yes, bordering on TMI). Had to contest several charges and to deal with the high turnover of staff in the office. Decided to change when I had to see an ophthalmologist for an eye injury who advised me that my prescriptions from this place were significantly «off». See ²⁰⁄₂₀ now with my new lenses and glasses. Never going back.

He is chatty and can be charming during eye exams (although it sometimes borders on TMI). But the minute I asked him about online options for prescription diving goggles, he gave me a long lecture about other patients who called him from LensCrafters looking for his opinion on their glasses (and I’m still not sure exactly what he was trying to tell me – that they were cheap? stupid? And so was I for even considering getting goggles online?). To my surprise, he took my question as a personal affront. That is not the way to run a business, especially when there are so many other options (online and not). In the future, my family will get our eyes examined, and our glasses, elsewhere.