McElveen Buick GMC

It was a great experience… Dustin was a outstanding salesman, very friendly and knowledgable. So ask for Dustin Evers!!!

Dear Mr. McElveen, I wanted you and your entire department to know what a fantastic salesman Dustin Evers is. He spent a lot of time with me answered all my questions and convinced me that when I am ready to buy Dustin is my guy. He made me wanna say Gotta Go To McElveen! I’m recommending him to all my friends in South Carolina
Sincerely Bob Vaningan
President CBINC.

It’s pretty clear by the reviews what a poorly run and incompetent place this is. We purchased our car here a year ago and I should have realized at that point to stop right where I was and go somewhere else. My car was not the color that was shown in the picture but because I wanted the car, I bought it anyway. I had to wait hours to do this as well because they make you wait for one person to go through the purchasing process… and that was just a few of the annoyances… but I digress…
We have brought the car to the dealership twice for an oil change. The first time took forever and everyone in the service department was so unorganized. My husband brought the car in today for an oil change and to get the tire light turned off. Not only did it take 2 HOURS, they charged him the wrong price, thought he had a different car and then gave him the wrong keys. What is the point of making an appointment when it’s going to take that long. The 2 hours happened to end at 5:00pm, just in time for I26 traffic. Do yourself a favor and avoid this place. No one seems to know what is going on and it hasn’t gotten any better in a year and it’s very frustrating. For such a well know name in the Charleston area, the McElveens should look into fixing their customer service.

I have been bringing my car in here for almost 2 years because of transmission issues. They kept saying that nothing was wrong with it. I finally called Buick themselves and told them how livid I was after paying for a 55k car and having such horrible service! At that point a manager got involved and it let up to their service director when Buick got involved. They kept telling me they «couldnt replicate the issue». About a month ago I brought it in and made the service director test drive it with me. The car broke down on the side of the freeway at which point they finlly acknowledged there was a problem! They have hd my car for a month and ive come back 3 times to pick it up and each time they call say its ready but when I drive away theres something still wrong! Now im sitting here waiting for last 20 min because as previous person noted they wont let u talk to anyone else but the advisor that takes the initial call. If theyre not there that day tough luck! This place has by far the worst service department ever! The only person that was good was the service director who took responsibility at first but then after work started the advisor was back in the mix. I finally asked the service director to test drive with me again. Randy is very pleasant and understanding. Also he is very knowledgeable about vehicle service. Hopefully when I come back to pick up my car again its actually ready. I would give this place a 1 if it wasnt for Randy the director and if it was based on him id give them a 5 so Iet in the middle.