LensCrafters

I’ve been a customer here before, twice, but today was ignored for 15 minutes in an almost empty store. What I thought was a customer was evidently an employee but no way to tell. When some other folks came in I commented, «Does anyone work here?» to one of them, who said, «Oh, SHE does.» But I was fed up and left. BTW, it was mid-​afternoon on a Monday, not a busy weekend.

I would give a thumbs down if Unilocal has this feature. This place is by far the worst in customer service. So I had a guy to hold a pair of glasses for me and a day later after I received my latest eye prescription I happily went to the store to get those frames. After the lady searched the on hold drawer she announced that there were put back on the shelf!!! I found the pair that I think were the ones I chose the day before and now she says their insurance system is down so no can do, I will have to come back tomorrow. And promptly she asked, «would you like me to hold these for you ?» I was like what’s the use you will put them back on shelf anyway.
Do not buy from these guys at all cost. Do yourselves a favor and head to the Galleria, they have a lot more selections as well as exceptional customer service

My service was far from great. It was apparent that the woman helping me had no clue and the manager was so «busy» she could barely look up my insurance.
The problem was her treatment of an Asian man who walked in after me. His English was bad, but she treated him like he was bothering her. The manager was a heavy set Latino woman and was absolutely rude. We had to leave bc we couldn’t stand to be around her anymore. Avoid this establishment if you can!

Try to be helped by Mohammed (a tall, dark-​haired fellow who is dressed in business attire and wears black glasses) as he is the manager: he is personable and knows how to run a business.
However, this is a store «for the masses» and if you do not accept this before you enter you will be frustrated. It appears to me that they do not have enough floor personnel to assist clients, but I only went twice in the late afternoon hours (5 pm ish). Though they got to me fairly swiftly, expect a few minutes wait or longer if someone is starting from scratch (choosing lens, ordering, etc).
I dropped off a pair of sunglasses inserts (plastic, they snap into frames with multiple shield lens options). I called 10 days later to see what was up cause I had no call from them as the lenses had to be ordered. So then I’m put on hold for minutes and finally told they were ready but she couldn’t find the frame and could I please call back because she was with a customer {Ummm, then why in the heck did you answer the phone and what am I? Chopped liver?}
[How to Run a Business, Tip No. 1: DON’T EVER SAY THIS TO A CLIENT AFTER YOU HAVE ANSWERED THEIR PHONE CALL AND ATTEMPTED TO HELP HIM/​HER —- «I’m with another client and …». In doing so you imply that the client standing in front of you is more important than the one on the phone. If that is indeed true, then you need someone who ONLY answers phones.]
Well, duh, there was no frame, they’re inserts I am finally able to interject through her repetitive tirade about how she cannot really help me now and she cannot find the frame. Then I’m put on hold again and told they are ready. When I got there, they used the wrong insert. Mohamed wasn’t there anymore either.
Joanne helped me and took images of the incorrect ones they made and the correct ones to send to Mohammed via cell (I have two pairs of these sunglasses and brought the second in case they had cracked the insert).
I was very annoyed after going out of my way to pick these up, wasting time cause they would be «ready in an hour» after I hung up the phone. I even wasted more than an hour in case they were swamped, silly me. I left the LC store with firm instructions that Mohammed needed to ring me when he arrived in the morning.
And ring me at 10.05 am he certainly did…
Mohammed gets a GOLD STAR for rectifying the situation. He apologies, says he’s going to refund 50% of my purchase price ($ 112) and instead put a higher quality lens into the insert. The explanation is: Because they had to order my lenses (I went least expensive due to needing gradients and the lens was too small for this to be useful) he was afraid the insert would go missing, which is what happened, then they pulled the wrong one when I called to assess availability. [Flashback: «But these are the ones Mohammed told me to use when I called him after your call.» Wrong answer…]
Now, they have the lens in stock and as soon as I drop off another insert, they will make them in one hour. I gave him my credit card over the phone and he refunded me immediately, but also offered to wait and do it when I was in the store, which I declined due to the relatively constant flow of people through this location (it’s in a mall, ack!).
FYI: I tried to go elsewhere to get the insert made but they wouldn’t as they didn’t come with a lens already inserted that the lab could pop out to make a tracing of. LensCrafter’s lab is clearly more adept, and although this was a frustrating experience, the refund was the correct solution. I will not return for other items unless I have no other option (another insert is needed), but Mohammed is the star at this location.

Definitely was treated like a COLOR at this location!
Yes, I am of African heritage and the girl assisting me (or more appropriately not assisting) was Asian. After waiting 30 minutes for even an acknowledgement from someone, the first free associate walked passed me 3 times. I finally stopped her and asked for assistance. She proceeded with a very dull and unenthusiastic, ‘I can help’.
She then asked if I would be using insurance to pay. Please note that she had JUST assisted an Indian family in which she asked them, ‘which insurance are you using’, but with me the question was, ‘will you be paying out of pocket or by insurance’.
After explaining that I indeed have insurance she let me know about the lenses offered. However, when I questioned which plastic was used in the lenses, she became frustrated and went to ask her boss. Just a side note, I work in the polymers industry and I know A TON about plastics and how they perform thus this is why the question was asked. After returning she informed that the plastic is a «CR39» or something of that nature but I know that this is not a type of plastic. She then shrugged her shoulders, rolled her eyes and walked off in a manner as if to say, «I gave you the best answer, now leave me alone!»
I soon realized that she did not want to assist me and was not willing to make the sale. She didn’t return with an answer and immediately starting assisting another family that was also not of African heritage. In fact, the FIRST thing she did was invite them to sit at the desk so that they can explore options. I was not ONCE asked to sit and I’d had my lenses picked out, ready to purchase!
This is the first time that I endured such blatant racism at any Lenscrafters. I had EVERY intention of walking out with a new pair of glasses and I was actually very excited about it. But after that encounter, I will never buy from this company if that’s how I will be treated.

Please excuse the voice ro text lack nof 3ditting. Can’t see currently.
I’m a Costco shopper by nature. I love high end products at below retail price that’s why I always thought getting my glasses at Costco was the best of all worlds.
its not.
But it is cheaper if you can wait 7 – 10 days and don’t need latest lens technology.
I do.
I went to LensCrafters. they were most efficient. high tech connected to my vision insurance pulled up the insurance. Applied to my order. Fast. I’m impatient.
Then the tech measured eyes/​face with another very accurate looking piece of TexhnoAdvanced vision apparatuse. She recommended a perfect frame by Ralph Laiten available in my size 51
.lems crafters had transition lenses that are more advanced than what Costco has because Costco and all the other big wholesalers (I JUST learned) buy theier inventory of lenses in bulk and they’re still selling the older version.
But Transitions has a newer versio÷ theyget muxh DARKER and POLARIZED… in my Rx within 2 hours!
I I was in and out. …Without having to try on the glasse because their technology makes the fit so perfect.
love it

Just left this location in First Colony Mall. Absolutely no acknowledgement of our presence and most items are locked in cases and overpriced. My three boys were in the store for 20 minutes! I was purchasing three pairs of glasses. We have an appoint at the eye doctor next door but we will be taking our prescription to the Memorial City location!