Sullivan Tire & Auto Service

Big tire company that charges extra amounts for other mechanical work. I would suggest cost compare before getting tires here and get auto repair somewhere more local.

This review just echoes and confirms the terrible experience other reviewers have had at this shop. I took my car with a flat tire to be fixed on Tuesday. It cost be about $ 25. Two days later, the tire was flat again. Took it back, was told I had a nail in my tire, wasn’t reparable and I would need a new tire. Fine. I asked if I would be credited the money I had paid two days earlier towards the price of a new tire. I was told no, since my tire didn’t have a nail when I brought it in two days earlier. I highly doubt that, by the way and think the technicians didn’t look close enough. Long story short, any principled company would refunds measly $ 25 toward the cost of a new service if they botched the service they provided just two days earlier.
I took my car and went to Direct Tire in Natick and bought a new tire. They weren’t that much cheaper or any more pleasant. I just don’t appreciate being ripped off and that’s what the folks at Sullivan’s wanted to do. Had to take my business elsewhere. Customers beware!!!

I recently had my brakes replaced at Sullivan Tire in Sudbury. My original set from when I bought my car brand new lasted for more than 80,000 miles. They never created much brake dust, never squealed, and never made rattling noises. You can see where I am going. After spending almost as much as if I went to my car car dealer, my front wheels quickly get covered in black brake dust, the brakes are squealing after about a thousand miles, and they are rattling whenever I go over any uneven pavement.
The people at Sullivan Tire are very nice, but that doesn’t overcome the poor quality results. I don’t have the time to keep bringing my car back to get fixed, and I’m not sure that a true fix is possible without having whatever parts that used replaced with quality OEM parts.
They are very convenient and popular with many people in town, so I guess others are satisfied with the results they get. I’m not.

This is the second set of tires that I have bought here and I’ve been happy with the service I have received. I’ve just recently purchased a snow tire/​rim package with TPMS in December.
The tires and rims took a few days to come in, but once they were in, they were mounted quickly and I’ve been happy with the tires. I also bought the road hazard package due to poor conditions of our roads and the expense of getting a replacement tire.
The prices are competitive with local tire dealers and they will match online prices when you add in mounting, balancing and taxes. I would not hesitate to buy my tires here, but I’m a little wary when it comes to bringing in car repairs. My personal preference is to bring it to my trusted mechanic if I need repairs.
They do get slammed when the weather gets bad, so you should plan your purchases and service accordingly.

We’ve had great luck with Sullivan Tire in Sudbury for years. They do great work, and they’re fast and friendly. No need to go anywhere else!

My car broke down on a Friday night and they were able to take care of it on Saturday (when my dealership was too busy). All the work was done quickly and reasonably priced. I really appreciate the service Sullivan Tire provided — thanks!

Patrick, Jane and Erik have been great and are excellent communicators. The only person that I’ve had a dispute with, in which I cannot have a good conversation with, I avoid. I call and ask if the are on that day and I book my appointments on the days that the person isn’t there. When I’ve gone other places and they have misquoted or misdiagnosed, Sullivan has always found the correct issue. Also, when you contact the head office in Norwell over a dispute regarding a charge, they will reimburse you. Just Google search Sullivan Tire, Norwell, MA head office and the correct address is on 41 Accord, but I haven’t had any reason to contact them except for one time three years ago, and Wayne resolved the matter. In my letter to them, though, I praised them before talking about the discrepancy.

I couldn’t agree more with the previous posters (from James S.) comments. The folks at this place are outstanding. Efficient, ultra friendly, courteous. I’ve been very impressed with both Jane and Patrick who have helped me out with issues on two different vehicles.

No reason to go elsewhere, always great service. Friendly, funny, efficient, honest. Couldn’t be more pleased. Meets and exceeds expectations every visit.

I had a great experience with Sullivan Tire recently. I had to get a tire replaced and I called them up and the gentleman whom I spoke with was extremely helpful, ordered me the tire and made an appointment to come in over the weekend. I showed up to my appointment and they told me it would be about an hour for them to replace the tire. 45 minutes later it was done, my spare tire was put back in its place and the inside of my car looked the same as how I left it. I hate when they leave the interior greasy or leave that service mat on the floor. Overall a very good experience and I will definitely be back should I ever need new tires again.

I used Sullivan Tire for years in NH, so I hoped this MA location would live up to what I’d come to expect. They did and then some. Pat was incredibly helpful, talking me through how to find my tire size, answering questions about how snow tires work, and giving me a ride home in the courtesy bus.
They worked to find tires that would fit my car, the sale they were running AND be available to put on my car before an approaching snow storm hit. When they asked if I’d like them to check the alignment of my tires I thought, here is where they’ll gouge me. But they called back and said the test came back fine, no alignment needed. They could have lied, I’d never have known. I’ll be using them again.

The place is open until 6pm, but they will not let you schedule an appointment for after 4pm, wtf. I scheduled an appointment for 3pm, I figured what the heck it’s a good excuse to leave work early. All I needed was a tire that I had mounted and balanced. This is a 15 minute job. So here’s the story. I show up at 2:45 and was told they are running way behind and I need to reschedule for the next day. No phone call before I leave work or nothing. That’s BS. I ended up going down the street to a local garage, and had the tire mounted and balanced in 10 minutes for $ 20. I won’t be going back here again.

Brought my wife’s car in because tire pressure was low and they checked and filled all the tires no charge. One tire had a bad sidewall so they ordered a new one and scheduled an appt. Excellent service and very nice people

I’ve only had one experience with this Sullivan’s location and it was not good. I dropped my car off to be inspected. I left it overnight. We came to pick it up the next day and they had completely forgotten about it. We had to leave it again which wasn’t exactly convenient. They were very nice and apologetic, but a simple inspection shouldn’t have been such an ordeal.

Terrible customer service! It took 75 minutes to examine a flat tire. Tell me it couldn’t be repaired. Then put on my spare. They charged me $ 15 for this. Total ripoff, I left and drove down the street to Town Fair and they repaired my flat for $ 7. Don’t trust this place with your car, in the hour I sat there every car was up charged with different services that I’m sure didn’t need to be done. I find it hard to believe that out of a dozen customers who checked out in that time every single one needed additional work. There are plenty of honest car repair shops to go to THIS IS NOT ONE OF THEM!!!

I’ve been going to this Sullivan location fir the past 5 years and have always had a great experience here. The majority of my visits were for an oil change and factory recommended maintenance and they have always been very fair with pricing. The service I receive is top notch! Friendly, informative and fair. I have never felt that they try to gouge me on anything. I highly recommend this location.

Have visited this shop several times. Once for battery replacement, experience was fine. Next visit paid several hundred for a new set of Goodyears. One tire blew after several months but the shop wouldn’t replace it or offer a discount on a replacement, whereas my local repair shop told me they would have replaced it when failing so soon after purchase. I wasn’t very happy after that experience. This review is based on my latest experience there.
Short version for those not interested in the details: Was charged an outrageous amount of money for a botched repair and got nothing but attitude and arguments from the corporate customer service representatives about the price and quality of work.
Long version:
A couple of weeks ago I brought my car in to get the brakes checked — I had been hearing noises and feeling sticking breaks over previous couple of weeks. The called me and said the front brakes needed work then asked if I wanted them to so some recommended maintenance, which I declined. Their estimate was $ 500 which I thought was incredibly high, but figured perhaps there was more damage than I had thought. I agreed to the work.
Picked up the car and found all they did was replace the pads and rotors for the front. Plus added some services I didn’t authorize like inspecting, cleaning and flushing the entire brake system and some other misc service. I told them I was very unhappy with the charges, and the took $ 50 off the bill — bringing the repair to $ 450 — still incredibly expensive.
Called corporate customer service (spoke to Josh) about the pricing, and specifically because I actually checked pricing on the parts they used gouged me on the price (more than $ 160 (!!!) over a regular price on Amazon) and while I have no problem with a reasonable markup, this was more like 80%-100%, and that’s not including their discounted dealer parts cost. I got nowhere with Josh though we was a nice enough person. Fine, I felt ripped off but was simply not going to ever go back again.
Fast forward about 5 days — my car starts making noises again, but incredibly it’s actually worse than before — clear sound and feel of metal on metal grinding. I end up taking it back in, and the first report I get from the shop is that the don’t hear any noises, don’t see anything wrong with car. I called corporate customer service again, spoke to Chris who was disagreeable and argumentative about my previous visit, and the call was getting ugly. The implication on the call was that perhaps I didn’t know anything about the brakes, had no reason to think the problem was the brakes, maybe there was no problem at all, etc.
He finally said if the shop couldn’t find anything, I should go in after work and test drive it. Fine, I agreed. Then he called back shortly and said «the mechanic said the rear brake pads were wearing a bit funny, so we replaced them». Funny?.. OK, fine again but I told him I wanted the old parts back, and after work went to get the car.
I talk to the counter person, and he shows me the rear brake pads. They are completely worn out, so they were grinding on the rotors. Also, he tells me BOTH rear calipers were freezing up. So basically, my rear brakes were completely bad. Remember my first visit — an $ 80 item I didn’t ask for was a brake flush and inspection and cleaning of my entire brake system, which Sullivan obviously didn’t do — and sent me out on the road with completely failing rear brakes, then argued with be about all of it to boot. Good to know as I had just driven the car during the 2.5 foot snowstorm we had just had.
Chris never did call me back to follow up, apologize for the charges, the fact they they obviously never even looked at the rear brakes to begin with, didn’t look at the closely the 2^nd time around until I complained to corporate customer service again, etc. So it’s a triple fail; pricing is terrible, they said work was done which wasn’t and possibly put me in a dangerous situation, and then two times customer service argued with me about it. They should have refunded the entire repair based on how poorly things went. I really recommend that anyone needing automotive work consider other places.

This was my go to place for tire repair but then I bought a complete set $$ and have been sorry I did ever since. They should spend more time on doing the work you actually want done than force feeding you things you didn’t ask to be checked or want. Shoddy work on my rotation a few months later convinced me they are interested in selling but when it comes to minor upkeep, they are less than interested. I sent a comment card back to them with my experience and concerns, never heard back! I WILL NOT BE GOING BACK TO SULLIVAN TIRE IN SUDBURY

Sullivan is my go to place for tires. I have been using them since I moved to Sudbury in 1998 and have always been happy. Just recently I brought my tire for repair because of a nail. The nail was in a place that would not allow repair however fortunately I bought the maintenance plan. I bought the plan actually because I like to get my tires rotated and balanced regularly and the plans includes nail repair for free too. In this case it covered a free replacement tire because I had bought the tire six months prior.
I recommend Sullivan in Sudbury because I always feel they have my best interest in mind. I have worked with Jane several times and most recently worked with Dominic.
I do not know what kind of tire balancing machine they have but whenever I get my tires rotated and balanced it always feels fantastic.

I’m the kind of person who likes to get in his car and drive. I get my oil changed on a regular basis and all, but I just don’t enjoy dealing with anything else. I woke up yesterday morning with a flat and was not happy. After borrowing my wife’s car for the day, I called Sullivan Tire, had a lovely conversation to find out that they had the right tire in plentiful stock near my house, and showed up here first thing Saturday morning.
The service was great. Turns out there was a hole in my tire that they were able to patch. Easy as could be.