Sears Optical

I have purchased 2 pair of glasses from here and neither pair ever was quite right. The employees know how to sell, not how to select and adjust eyeglasses.

I had the same experience with Sears Optical in Natick Mall. The woman was late had to be paged and wasn’t too happy that she had to serve me, I guess she wasn’t the owner. She waved me to an area where she told me the frames for the 2 fer $ 99 was, very poor selection .I’ve had it with bad customer service, there are people that would do anything to get her job if it were available .This nasty piece of work just doesn’t care. Chauk up another bad experience at Sears .I had only been in Sears twice in 15 years because I hate this company for the bad auto experience and shoes that fell apart in 3 weeks .One thing I have found out if the personel is bad, the item you buy will not be much better. I now buy all my eyeglasses at Costco the Consumer Report #1 eye glass store, what a difference .I will not ever step into a Sears store.

This is such a shitty optical place. First of all, the serviceman was not courteous to customer — me. When I was choosing different glasses frame, the middle aged man does not even recommend me to sit down, nor he would sit first. The serviceman would not speak or smile; he seemed to be expecting that he could make a sale without even speaking a word or say «hi». He would not volunteer to help and he was cranky. After the order was placed in, the serviceman did not even bother to call that the glasses was ready, and I had to call one week past doubting why it was not ready. The serviceman said that he called, but I didn’t have any voicemail for its readiness to pick up. When I went back there to pick up the glass, while the adjustment of the nose pad was being made, the serviceman accidentally scratched one of the lenses near the nose pad which I did not detect on the spot. The serviceman never mentioned about, keeping his fingers crossed perhaps that the problem would not be found. When I came back home, I noticed the scratch mark and called him up. He still would not admit that he had made the mistake and instead asked me to bring the glasses back.
When I arrived, he was servicing a white customer smiling quite often to them taking a long time — which I had not experienced — keeping me waited with a reluctant node of his head. I found that he was treating customer quite discreetly depending up the race of the customers. The frames doesn’t fit still and need adjustment. I hate to go to see him again. It looks like Sears buy the frame very cheap and sell expensive. Almost all the time, the frame needs lots of adjustments before you could wear. The glasses are sold cheaper than other stores, but there is definitely degradation of service quality that you receive the serviceman there, and their service quality is at the bottom that you would want to trade the money with. I have been to Sears Optical many times, but it looks like their quality and workmanship over time is monotonically going downward as times goes. Let’s ditch this place forever.

Run. Run away. This was not only the worst optical experience I’ve had, it was also the worst customer service. The «sales team» is unprofessional and lack any knowledge about eyewear. My glasses took over 6 weeks to come in because the lenses were messed up not once, but twice. When I went to pick them up the man just handed me the glasses. No adjustments, no checking to see if they fit me. How can you sell eyeglasses and not know how to adjust them to a customer’s head?
When I said how frustrated I had been with this experience he just said, «I guess you’re happy to be done with this now then…»
Completely incompetent.
I went there because I had a Groupon for $ 200 but still ended up spending $ 150 anyways. Terrible terrible experience… I guess I learned my lesson the hard way!

So I walk in and am standing there waiting for the man to finish what he’s doing so I can ask him a question. That takes a while, long enough so that I’m starting to feel like a schmuck by the time he asks if there’s something he can do for me. I ask him a question and after I’m done, he says, «nope,» but can’t even be bothered to look up from the computer screen.
That’s the extent of my interaction with Sears Optical. I won’t be going back. The woman at LensCrafters was much more professional and pleasant.

The last time I went to Sears Optical was way back in 2000 when I needed to get my first pair of glasses. Since then the only other pairs I’ve gotten were from Lens Crafters and TARGET Optical.
Now for those of us who wear Rx glasses searching for the right pair and best deal is extremely frustrating and difficult. Especially, if your prescription changes over the years. So, when I heard that until August 29^th SEARS is offering 2 complete pairs of Rx glasses for $ 99.99 I believed my prayers were answered. Reading ads I found in Sunday’s coupons and online the fine print says, «select frames.» Of course, I realized before going in this means a small selection of frames no one ever wants or buys.
I arrived at the Natick Collection making my way up to the second floor to see what SEARS had to offer. On the counter sat a sign reading, «Will be back at 2:10 PM» It was 2:15 PM and I waited… and waited… and waited, had someone paged, then finally at 3:05 PM someone finally showed up. The employee arrived only to realize she had set the clock wrong to read an hour earlier than she meant… genius.
I asked about the deal and where I could find the select frames. Sadly, it consisted of three mixed rows of men’s and women’s glasses not amounting more than 30 pairs. I asked her how could I tell which ones were for men but she just said I’d be able to tell. Nope. The company that designed the frames «Thorton and Banks» had nothing bold and the selection was limited to metal frames with large lenses. Nothing I would want to see myself wearing. I thought it was funny because all the ads for the promotion showed models wearing frames that were nothing at all like what was being offered.