Public Storage

My friend had to rent a storage unit *very* last minute on Superbowl Sunday. Oy! We ended up at this location and Rafik took good care of us. This included keeping a smile on his face while dealing with my friend, who was being really ornery and frustrating. Thank you, Rafik!

Rafik was very generous in providing information and hospitality! Very thorough in explaining the procedures and made sure me and my business was completely taken care of.

By far the best experience I’ve ever had at any storage unit facility. Erika was extremely friendly and attentive with such a great attitude towards me and my friend. She’s defiantly went out of her way for us and made sure all of the other customers were taken care of while they waited. Thank you again Erika!

This is one of the best Public Storage facilities not only because of its convenient location off the 101, but because of their excellent customer service.
In particular, Rafi goes above and beyond to make your storing experience go as smoothly as possible. I’ve used a lot of storage services and I highly recommend this one over the others in the area.

Rafik and Erika did a fantastic job. We thought we would have to go home when the lock didn’t open but they solved it and saved the day. Thank you so much! Great people.

PLEASE DISREGARD MY REVIEW FROM 12÷5÷14! That was written immediately after I signed up. Now I know THE TRUTH about Public Storage. They are a «rip off» bait-​and-​switch company. DO NOT DO BUSINESS WITH THEM. They lured me in with a contract, and then RAISED MY MONTHLY RENT OVER 20% a few months later. They mailed this little post card (that could be easily overlooked) that on the 1^st of the following month, rent will go up over 20% (from $ 585 to $ 700), and this was JUST A FEW MONTHS AFTER MOVING IN. Public Storage gets you to store your things and once you’re in, they jack up your rent, knowing that you certainly did not intend to have it raised 20% a few months later. They use the word «adjustment» in their contracts and argue that it allows them to do whatever they want with your rent, whenever they want. They trap you. Erika was the woman who baited me in the first place. I then wrote a «sterling» review of her and the company (at their urging). I guess I should have waited to write that review, but I NEVER suspected Public Storage would jack up my rent by over 20% a few months after moving in. Also, I have called them to complain four (4) times since receiving their post card notice, and THEY HAVE NOT RETURNED MY CALLS. EVER. This is a dishonest company who tricks people into signing up and then they slam them with a near immediate rate increase, relying on their «adjustment» language. DO NOT DO BUSINESS WITH PUBLIC STORAGE!!! BEWARE OF THIS COMPANY. I am presently considering a class action lawsuit against Public Storage to protect the rights of consumers who are getting duped by them. And ugly, dishonest business. STAY AWAY.

Rafik was AMAZING and super helpful and made my storage experience easy and seamless, exactly what I was looking for during this chaotic time of moving house! He was honest and upfront about all the costs involved, which was much appreciated! Would highly recommend as your go-​to storage place! Rafik rocks!

Great Experience!
I was already so stressed out with my move, but Rafik was very helpful and put my mind at ease. They had a perfect sized room available, which was even better when you add in the $ 1 first month promotion. When I moved out Rafik took care of everything for me, all I had to do was clear out the space.

Five stars for sure for raffi and the amazing customer service not to mention the amazing the promo they gave me. Super safe and solid management

Couldn’t have had a better experience. In and out. $ 1 promotion for the first month. Erika was an absolute pleasure. Very happy customer here.

Beware of their scam! I went to rent a 5×5 unit as it was advertised and a $ 20 lock that I was told the price after we purchased the lock and no refunds by the way even if you just bought it and haven’t even access the gate. I was told it’s not mandatory to buy their lock especially since I already owned one, same brand and everything from another public storage location. They just blow you off in a upmost rude way as if they are taught to be A holes and tell you to call district management that you will have to hunt down. Because they don’t feel the need to return voice messages. Forget having the Onsite manager for help. They apparently can’t call them when you are at the storage facility. They just want you out of their face.
They advertise 5×5 units and they are actually 5×4 then after you already paid they won’t refund your money. They keep the admin fee ($ 25) and the mandatory insurance ($ 11) and lock fee ($ 20). And will return you the one dollar for first month rent ($ 50+ total they will keep for lying). They tell you the sizes are approximate and then tell you to call district management. They claim to have no 5×4 units yet other locations offer 5×4 and 5×5. But since it’s approximate they feel it’s okay to be off over a foot and charge you for a 5×5. they don’t give any crap about their customers as long as they pay up. Don’t bother asking for a Onsite manager they have as much power as a store clerk.
When you do harass the store clerk oh I mean «manager» to get district management on the phone. They tell you the same thing and refuse any refund besides the $ 1. Then they tell you well call another district management person. Is that how all other scams work…

I have had the worst customer service at this public storage. I work for a production company and pick up my supplies regularly. I have been here for 2 years and the older foreign man at the counter parks his van next to my container. Making it impossible to back my truck near the gate. (24 ft cube truck) when I ask him to move it. He argues with me the entire time stating that he isn’t in my way and it’s against public storage policy to have the trucks rear close to the bin. Now I am the very last container with no intersecting roads just a fence on the other side. There is no possible way I am in anyone’s way but his. Just a month ago he comes outside as I leave to tell me he is charging the company for trash disposal. I had come to pick up a tent for casting and had not thrown anything out. He didn’t want to hear it and began to argue with me. I told him to look at the cameras and prove it. He then warned me if he ever catches me throwing anything out he will charge me for both times. We have been very loyal customers for years and to be treated this way from staff is completely unacceptable.

My boyfriend and I just came into public storage. Rafik just helped us ! We needed a unit fast since we had to be out of our apartment today. He was very nice and accommodating. He showed us the units and explained all the rules clearly. He ended up giving us a bigger unit for a reasonable price. I was very satisfied with the customer service. I would defiantly reccomend storing here !

Rafik and Erika were both great. They helped me find the right sized boxes for everything. I was about to move and had a ton of things, from glassware to clothes. They even helped me get a discount on some of the merchandise. They did a great job!