Extra Space Storage

It’s very clean and Tom the Manager is so nice! Recommend it for sure.

Great experience! Great location, owner was easy to work with, and I got just the right space for my needs!

Had a amazing experience with Tom, he really took care of me. I called and set up an appointment and once I got there it didn’t take long before I got everything covered.

This is a really wonderful storage facility. Very well run, bright, clean. Tom at the front desk helped me get a unit right away, explained everything very clearly, and was very professional– in a relaxed, easy-​going kind of way. When I came back with my movers, it turned out my shelves wouldn’t fit well in the first space I chose, so he immediately helped me find another unit where my stuff fit perfectly. This is a unique storage place in that it feels very much like part of the neighborhood — friendly locals basically using it as extra closet space, or to deal with moves, etc. I had previously stored my stuff at Public Storage a few minutes west on Ventura, and I’m finding Extra Space more reasonably priced and nicer all around. I agree with the other reviewer who feels puzzled by the disparaging remarks about Tom — he is so organized and polite, he sets the tone for the whole place! An easy five stars.

I have had my belongings in storage several times. I have used different company’s.Extra space in Studio City in by far the best storage facitily I have seen. Its always clean, well lit, temp is always cool. But the best thing about this place is the staff. Tom the manager has kept me there for the past 8 years. I probably would have moved my stuff because of the rent increase over 8 years. when I looked at other places there just was not the customer service basically Tom was not there. This is a great storage place. My wife feels safe to go there alone. I have read some negative comments on Unilocal.I have never had a bad experience there.

This is the best storage facility experience I have ever had!
The managers are helpful, attentive and professional.
The facility itself is immaculate.
I will always choose this location for my storage needs.
Celri Bandi

Steve, was awesome, helpful and easy to work with, got a good CLEAN space, with a light!!! Can see what I’m doing.
I’m very happy using this place!
diane

I’m not sure if I should be writing this review or not, but here goes: I was looking for storage space and called these people. I got a super annoying person on the phone at some call center who went through her prepared script, saying annoying things. She answered the phone with: «It’s a beautiful day here at Extra Space Storage, who am I speaking with please?» OMG. Seriously? I asked her to stop using her script and to answer my questions. After some runaround, I got the info. She asked if the number I called from was the best number to reach me. I said «Don’t reach me. Lose this number. I don’t want spam calls from you people.» Arrggghh. Whatever happened to people talking to each other like people instead of corporate robots? I didn’t want to be on their mailing list or their phone call list.
So, 5 minutes later, as I was getting ready to go check the place out, my phone rings. Guess who? «Hi, this is Tom, the manager at Extra Space Storage, and I – ” «No, thanks, Tom,» says I. «I’ve already found a place and I won’t be needing yours.» This seemed to puzzle him since he obviously just got told to call me. I wanted to ask him about the negative Unilocal reviews in which people mention him by name. I mean, it must be weird to be mentioned in these reviews. But since I would never get to know Tom and find out for myself, I resisted the impulse to ask him about his alleged imprisoning of customers (I’m sure there are two sides to this story), and said «I’m good for storage now, thanks.»
So, I never actually went there. Based on the super annoying corporate weirdness and phoniness, I never will. I was mad that they called me after I specifically asked them not to. People who don’t respect you are not the kind of people I want to be trusting my stuff to. Not that my stuff is super valuable — I’m not storing the Mona Lisa, or the Ruby Slippers from the Wizard of Oz, or the fake semen in the hair from There’s Something About Mary. But still, it’s my stuff and I’ll need it someday. Plus there are a million of these storage spaces, and I don’t want to reward the ones that are super fake and spam you with phone calls.
I have no idea if this review is in the least helpful to people. But here it is anyway.
Signed,
An Almost Customer

Super convenient and I feel so secure keeping my things there — it feels very safe. The level of customer service I’ve experienced here has been so far above and beyond what I expected from self storage. Tom the manager is very professional and I always feels he’s looking out for me and taking good care of my stuff! I would highly recommend it!

Not sure what the other reviewers are talking about. This place is great and Tom is super nice and considerate. The facility is very clean, safe, and well protected. I would definitely recommend this storage facility. The location is great since it’s very close to the Good Will, so you can quickly and easily donate anything you don’t want to store.

I don’t know where to start with this location. I just moved all my stuff right down the street to Public Storage.
My grievances are solely with Tom, the Manager at this location. Michelle (I believe this is her name) who works on Friday and Saturday is amazingly nice. Its ashame that this company lets Tom be the manager because I am sure they lose plenty of customers because of it.
One Sunday Afternoon I went over to go my unit because I was selling some of the stuff I did not need in it. My gate code would not open the gate. My partner had to no choice but to reach over the fence and open the walking gate. Yes, what great security if you can do that. Now mind you my unit is on auto bill to my credit card and completely paid current. So we are upstairs about a half hour cleaning out our unit when my partner and I could sense someone was being sneaky and was very close by. For our safety we carefully started looking around to see if some one else was there when the very tall manager, Tom, jumps out from behind and corner and asks us what we are doing. We politely told him we are removing some items that we do not need anymore. He then started accusing us of not paying our rent and trying to break in because of that, etc. I explained to him that our gate code would not work and we tried the courtesy phone and no one answered. I also explained that we only have off work on Sundays and this is the only day of the week we can come together.
He then went on about how he was going to call the police, etc. cause we are stealing. We then showed him both of our IDs and asked him to verify the account. We were about to call the police ourselves. He went to the office. Came back upstairs and threw the ID’s back at us and admitted that we needed to fix our gate code. No apologies nothing. Then the entire afternoon while we moved stuff out he watched us from his on site apartment window. I went back yesterday and closed the account.
Judging by others experiences this man is a downright lunatic and is destroying his companies reputation. I liked my unit here and it was always very cool inside which is good for storing special items, etc that are heat sensitive. Unfortunately, due to his attitude problems they lost a paying company.
I sincerely hope that someone at their corporate office reads this and disciplines this man.

My company had a storage unit for over a year and today we cleared it out. During the move out, I threw out some old broken CPU’s in the dumpster.
After signing the papers and was about to leave the lot in my UHaul, the front desk manager asked if it was my CPU in the dumpster…
He told me that those needed to be recycled and brought to a center in Sun Valley. I took it as a suggestion about being green at first, but he started to sound serious and his tone changed to a pompous dick real fast.
I took out a couple CPUs that I was able to reach from the top of the dumpster. He said it wasn’t good enough, he then blocked my gate code. He said he refuses to let me leave until I send my two day laborers into the dumpster and remove everything.
He then told me that there’s a sign above the dumpster– I told him «I know, I read it!» I read every rule about «no furniture» or leaving items outside the dumpster. There was nothing about «electronics» anywhere– I clearly didn’t know and was nice about it at first.
After 2 years of being a customer I leave with some guy being a dick and trapping me in a parking lot. Maybe it’s just me… But that was so fucking crazy that some guy locked me in. That’s getting physical to me! Fine, send me a bill, add a fee, don’t act like an asshole and hijack us. It was hot, we worked all day, I left the unit spotless. The day laborers heard him act like an asshole and offered to jump in dumpster and we removed any we dumped. It was plastic and cords mostly. I paid the movers extra and got the fuck out of there.
I don’t know if there’s a no electronics law in trash– it clearly was unintentional and maybe if it means they’ll lock customers in they should be up a sign that says much more than «no furniture».
The dude was insane and we just did whatever the fuck we had to get out of there without more trouble from them. I can’t even say how much of a crazy asshole he was.
CRAZY!