Calico

I have been a Calico customer for many ears and have had nothing but good experiences in the Studio City store. Kevin was wonderful when it comes to hanging the window treatments that Kristen and I decided upon. Recently they had a super sale and Melissa came out to see my family room which was much in need of help. Because we have pets, I wanted materials that would stand up to to dogs on the furniture and their hair. Three different fabric manufacturers were recommended and we selected several beautifully coordinated fabrics from a superior line. My couch and ottoman were reupholstered and new chairs were purchased. The design on the chairs was matched beautifully. I couldn’t be happier with the results, and the customer service was outstanding. Melissa listened to my concerns, made suggestions, and my rather uninspired room came together beautifully. She communicated with me along the entire appointment, order and delivery process, even followed up after all pieces were delivered. I will definitely use Calico and Melissa again for future work.

There used to be a Calico Corners near my home in Westlake Village and then, it closed. So, the closest is in Studio City which is 25 – 40 minutes away depending on traffic. I checked the reviews here and I was a little concerned about what I would find but they were having a great sale and I had a good experience with them in the past so, I decided to go.
It was WELL worth the trip! Maybe there were other people that worked in the store in the past that deserved this feedback but the current staff there does not. All the designers in the store were nice, helpful, patient and well-​informed. I was assisted by the manager, Terri who has an extensive background in interior design and she had some great ideas for me. My main designer was Ashla who was great to work with and we did a lot of our coordination via email and over the phone and she was very professional and great on her follow-​through.
I bought fabric and trim and had furniture reupholstered as well as curtains made. Additionally, the vendors that Calico has are wonderful. The upholsterer and the curtain installer have been to my home a couple of times for measurements, pickup and delivery and they were very professional and experienced. Most importantly, their work quality is great.
I didn’t need a designer to come to my home because I knew what I was looking for but they did offer. I did have some questions and I brought lots of pictures with me and in the store, they assisted me very patiently and with good humor (sometimes, the main designer I was working with wasn’t there but the other ladies were happy to help me.)
I think Unilocal can be a very helpful tool but in this instance, I think the reviews may be outdated or there maybe other circumstances to consider. I would feel badly if someone didn’t go to the store because of these other reviews because this is a professional, talented group at the Calico Corners store and their services are offered at a good value with their sales, etc. No place is perfect but I had a great experience there.

If there was a start rate at zero, I would give them a zero. I have gone from the Studio City store to the corporate office at 203 Gale Lane Kennett Square PA 19 348 Tel. # 1−800− 213‑6366 trying to get my problem resolved. The customer service manager Michelle Murphy at the corporate office is on the page with the two people in management here in Cali. which is beyond poor. Never responded to my complaint letter since forwarded approximately two or more weeks ago. My next chain of command is to send the same letter to the CEO Burt Kerstetter at the above mentioned office. I am a repeat customer, 1980s & 1990s. Nothing less than 100% satisfactory for both custom made items. The issue I am working on now is a disgrace for the reputation of quality production and customer service at the Studio City Calico Corners store. There is no way the entire business establishment is still owned and operated by any affiliates in the pass. I know people retire and die who are associated with a business, but mission statement integrity is ongoing infinitively. I have learned a powerful lesson from this experience with Calico Corners concerning businesses existing from the past. People who have retired and died were the backbones of the business. There is a new bred out here now who have a different mindset which is not a care about quality or professional customer service. I don’t have to say I will not be returning as a customer again. You know that. If my post can save someone else from getting burned. Please take your time and shop around for another service for your project. JC Penny or Sears may be better. At least they do take responsibility for their merchandise. Calico corners is a has been. Sad about the demise.

I don’t understand the other reviews, I had a wonderful experience with calico corners. I had the designer come to my house, Kristen was so sweet and had great advise for me. She made the process of redesigning my bedroom such an easy and fun experience. She was really knowledgable and really understood my style and needs.
They are pricier than other places but the workmanship is impeccable; totally worth a few extra bucks

They could be making so much money if only they would take the time to be nice. My sister and I have been in the store on so many occasions struggling to find fabrics and we get no help. Where is the designer? No one tells us about a so called free designer service that they have.
Go to Pasadena.

I’ve always had great service at Calico Corners — they’ve done all the drapes and shades in our house and I’ve found their products to be top quality and the installation services — while a bit pricey — are reliable and professional. I think they have really nice fabrics for good prices. Patty is my go-​to person there and she has always been responsive, thorough and very creative. Love this place!

Kevin did a wonderful job installing my new curtains. I would recommend him. Curtains were made well and to perfect measurements. Overall very pleased.

Don’t go. Terrible customer service and prices aren’t worth going for. They don’t value their customers and don’t care to hide it. I promise you will find what you need elsewhere. They should be shut down.

In a word, bleh!
Overpriced and under-​serviced. Once they get your order you can’t get their attention. So sorry I went here. In addition, work is sub-​par: we’ve had to have two service calls since the installation.

I found the people at the store not very helpful. I went in with a piece of striped fabric (kind of a pale green and white French stripe) that I wanted to match, and was told «we don’t really carry stripes»… huh? The sales person actually said that. And with a bit of an attitude. Strange response for a FABRIC STORE.

Nice showroom and selection of fabrics. Salespeople are helpful as well. Went in looking to replace breakfast nook cushions. Shopped online but couldn’t find the right size and fabric. Found a great fabric and asked for an estimate. The price quoted was almost $ 800. Fabric is $ 155, foam is $ 330 and labor is $ 305. I’ve already found the fabric online $ 50 less and the form about $ 200 less. I may buy the fabric and foam elsewhere and have them upholster but the labor also seems high.

Good God, who’s klassy with a k brainchild was this creation of a store? Actually don’t answer that, because if you actually know someone capable of creating this array of clashing fabrics and bad interior design overload, then I may have to drop you from my friend’s list for fear that you might bring them near me one day!
In all fairness though, I’m sure this store serves a purpose. I mean, tacky homes need love too, right? But this is sooooo beyond NOT MY TASTE that the store just really hurts my feelings. On the flipside, the people working here are all quite lovely, helpful and awesome, but being in a store like this is right up there with a panic attack or getting a tooth pulled with a wrench in a mafia movie; yep, you guessed it… enjoyable.
But don’t let my opinion sway you. They have been in business since as far back as I can remember so they must be doing something right. I mean, maybe stripes and paisley really do go together in some fucked up universe?