Dwell Floor Five Furniture

Very disappointed! Just as the other reviewers said definitely wasn’t what I paid for. The couch posts were all lose. The pillows are stuffed with cheap filler and they didn’t even bother to stitch the inside pillow cover closed so the stuffing is exposed when you unzip the case. The cushions are made of that cheap yellow sponge with a layer of cheap feeling overtop. I could go on, it is definitely not the couch I sat on nor looked at in the store. I called the store and was immediately asked to send an email before I could even complete my complaint. Well I’ll be going into the store with my photos. I’ve already gone in to compare the couches and take photos. They are not the same… This couch will not hold up. I’m so disappointed because the The show room is filled with beautiful top quality furniture yet the couch that they delivered here is already showing signs that we will be having an issue soon…
Although…to the untrained eye that couch looks amazing that I have always had custom couches and chairs, furniture etc. so I know what to look for and I really should’ve looked at this closer when they quickly unwrapped it and delivered it that day.
I did notice the host were loose underneath the couch so we tighten them… I checked one of the pillows in the stuffing was exposed. I should have complain that very same day that we have been without a couch for two months and I was so happy to get the couch.
Excuse any typos Siri
They were nice enough to «like» the photo, but not nice enough to contact me and offer any resolve

Definietly NOT. Michelle told me they use «the same company that Restoration Hardware» uses and even pulled up the RH website at her desk to get all the details including finish choice for my order, which she promised in 10 –14 days, just like all the other reviewers experienced. She actually wrote the finish name wrong on my order and when I called later that day to tell her (and emailed her the correct name) she never even bothered to email me back or call back. Why was I surprised that after 5 weeks, and not ONE returned phonecall OR email, she calls me in to see the custom order… and it was the wrong finish! After all the details we went thru, this piece came in with a cheap, yellow-​ish type finish that isn’t even found on RH site, it was sort of painted on. I wouldn’t have paid $ 200 for this piece, let alone the $ 910 she charged me. She feigned surprise! She promised to get the sample from RH for me to approve before refinishing it again, but again she did NOT! She just continued to not communicate and assume that I would just accept whatever she gave me. Additionally, the piece didn’t have other details from the contract. Michelle lied to VISA when they gave me back my money. And NOW she is taking me to court. There is not enough room here to recount all the details, but suffice it to say they do NOT produce RH quality, more like World Market, extremely overpriced and with the wrong details on top of that.
Bottom line: shop elsewhere, I understand some other locations have closed and I can certainly see why.

I have no words to explain the traumatic experience we went through with this place. I’ll actually just let the images speak for themselves! Save yourself the hassle and spend your money at a reputable business. The service and quality leave much to be desired and in the best of terms, its like buying what you think is real official merchandise and ending up with a phony fake. Simply not worth it.

They did a botched job on a Black & white desk I had made there… cheap wood, yellow stains in the white paint. I contacted them several times & they did NOT follow up/​care. The desk was so EXPENSIVE & obviously that’s all they cared about, making that sale at my expense. DO NOT GO THERE.

I bought a sofa from Dwell Floor Five and boy do I regret it…
Same situation as another reviewer. What a nightmare. Constantly dealing with down feathers everywhere. AWEFUL!!!
Additionally, it would have been really helpful for them to tell me that down pillows sag unless they are filled with a foam piece, So all of the pillows on the back of the sofa are constantly looking like a mess, sagging and sad.
What a giant waste of money.

I have to say I didn’t see all these poor reviews before I went to Dwell, I’m glad i didn’t. I bought a floor model sofa at a very reasonable price. 2 weeks after having it at home i decided it really didn’t work for me. Michelle took it back and gave me full credit towards a future purchase. The deliver had been on time and the service was great. I’ll shop at Dwell again

I purchased an L shaped sectional sofa to fit in a definite small space. I said that it needed to be the exact dimensions because it wouldn’t fit if the dimensions were reversed-​and I repeated my concerns to the saleswoman several times to make that point clear. It was delivered and it wouldn’t fit since she flipped the lengths. I sent it back. I was told I had made the mistake. It went downhill from there. After much rudeness and the worst customer service I had ever experienced. I was offered a new sofa but I would have to pay 20% more thus losing the discount. I paid $ 2800 for the first sofa, which was overpriced for the quality anyway. This went on for a couple of weeks. They didn’t even care that I would report them to my credit company or BBB. Fortunately my card company stood behind me; I certainly was not paying for that sofa. Then I produced the original sketch that the saleswoman drew on company letterhead. I finally got the correct dimensions but it was the absolutely the worst retail experience in my 67 years. I don’t know how they stay in business. Not the only game in town-​shop elsewhere.

Unlike other Unilocalers posted here my experience here has been thus far excellent. Both the owner michelle and Stacey have been professional, informative and courteous. they have spent tons of time with me without being pushy. Purchased one item already at a competitive price and will likely be back for more.

Michelle is a liar. My invoice was modified after the order was incepted after I paid the deposit in cash! I was given a discount and then in was taken back, saying I was trying to evade paying tax. Lame. I am happy to say that the location where I purchased my sofa has closed. I hope their other locations close too. This happened over 2 years ago and I am still bent out of shape by the horrible way I was treated.

In response to Michelle, as I’ve said before, we do own many pieces of furniture that are reclaimed wood. The bed that we purchased from Dwell is reclaimed wood in a dark lacquered finish. When it cracks all the way through, not only does it concern us as its cracked all the way through, but it does not add to its charm or character given that its raw wood exposed on a dark lacquered finished piece. Also, both Michelle and Greg who are the owners, would not return any of our calls, esp Greg as we wanted to discuss the delivery of our headboard, yet they made sure to call their furniture maker (who was very kind and courteous) many times to make sure he didnt deliver our headboard back unless we agreed to pay. The furniture maker was shocked as to the number of phone calls they received from both Michelle and Greg about not delivering our piece yet they didnt have the courtesy to give their clients a phone call back.

I had a very different experience than the reviews that are not filtered, although the non filtered are good. I loved a sectional they had on the floor and wanted to order a custom version. After reading the reviews I was reluctant to order but after talking to our salesperson Stacy I was willing to take a chance. I could not be happier. They made it in a custom size, the fabric is super hip and beautiful. The quality is really good. I ordered it on ²⁄₁₇ and it came in on ²⁄₂₇. I was not expecting that. Overall a very good experience.

I’ve always drove by this place and assumed based on the window displays, that i couldn’t afford to shop there, until now. I recently bought a condo & wanted some new pieces for my living room. I went in with out a clue of what i was looking for.
The gal there, i believe her name was Rae, not only had previous interior design experience but was very helpful & sweet. I simply described my room & the wall color & she ran with it giving me all kinds of beautiful combinations as well as ideas without being pushy! You can tell she was very passionate about design. Needless to say I LOVE my new sofa, coffee table, art work & bench, that were all delivered to me promptly & perfectly. I would recommend this place to anyone. such a pleasant experience.

We were driving home and that is when we passed Dwell Floor Five Furniture. We ended up finding a table that we liked at Dwell. We weren’t crazy about it and even left the store to think about it and purchase it another day. After leaving, we thought it is cheap and it serves the purpose so we headed back in to make the purchase. They tried to sell us the floor model but we declined due to a scratch. Yes, you just read that they tried to sell us a floor model with a scratch! We placed our ordered on Saturday and signed our contract (contained five bullet points with one stating all sales are final) and the salesperson told us we would have it in two weeks (this is the key to the situation we experienced) and that the order would be placed on Monday. We thought we were dealing with a reputable store so what could we possibly worry about. After we got home, I did a quick online search to check reviews just for the heck of it and found negative reviews as well as positive, same with any place. We thought how can they screw up a cheap table for in-​store pick-​up. On Monday, the amount clears our bank account so we thought we are good to go. On Tuesday, my husband received a voicemail from the store stating it will take 6 weeks to be delivered. My initial reaction was these guys are up to no good according to all the reviews I read about this place. I wanted out and wanted my money back. I called the store and told them my husband received a message stating the delivery was going to be delayed by six weeks and we couldn’t wait that long so we would like a refund. The woman told me that she would have to call me back because she would have to check with the owner. I waited about 20 minutes and I called back because I didn’t leave my number and my husband’s number was in their system. She told me that they had a floor model available in their Pasadena store that didn’t have any scratches and could be at the Studio City store the following week. I spoke to my husband and he didn’t want the floor model and we should just get a refund. My husband called the store on three-​way (the store didn’t know I was on the phone) and explained to the lady that we didn’t want the floor model; we just wanted our money back. The store associate said that she would have to speak to the owner because there is a process involved and she we have to call him back to explain. My husband was asking her to explain and she said that she could when she called back. What a bunch of weird people to say the least. As soon as she hung up from my husband I hopped in my car and started heading up to the store because something was fishy– the really STINKY kind. On my way to the store I was on the phone with my husband and he received a call. It was the store telling him that their warehouse in Miami has it in stock and we will have it in two weeks so he told them fine. I then proceeded to tell my husband that their Miami was our Pasadena and it was going to be a floor model. I told my husband that I was already at the store and to call them back for the refund (I was on three-​way again without them knowing). The woman told him that she had to wait on the owner and she would not be able to issue the credit. My husband told her that I was on my way up there. The woman said well you need to call her and tell her not to come because I cannot issue the credit without the owner. As soon as that was said, I hung up the phone and entered the store and set my eyes right on the owner who was standing behind the associate that was on the phone with my husband. LIARS!!! At this point, there is way too much to write because it would end up being four more pages. Let’s say it wasn’t pretty. My husband hung up on him because the «owner» was telling my husband how you have to be through life and kept repeating, «In the big boy world.» He approached me with attitude so I delivered it right back, he wouldn’t back down and neither would I. He kept saying your process is known as small claims court. WOW, really. I mentioned the Unilocal reviews and he had the gull to say you should have done your research first. DOUBLE WOW!!!
On Wednesday (⁹⁄₁), we were told that we are getting a refund check (minus the restocking fee– note: they didn’t even know the Miami store had it until after 5pm on Tuesday)!!!
This was such a horrible experience and I don’t wish it on anyone. Anything in their store can be found elsewhere where people will treat you with the customer service you deserve. Apparently, I have been really lucky in my dealings with reputable companies because I am still amazed that this place still has electricity running through it. If you decide to shop here just go ahead and change your name to SUCKER because you were warned.

Staff was wonderful! Kind, helpful and friendly. The bed price was originally a bit too high for us and they took the time to see what they could do. Custom made California King Bed and we were SOLD. Communications around product and delivery were accurate and timely. Bed had more screws than original thought but delivery guys were punctual and took the necessary time to set it up properly. We will definitely be back to buy dresser and additional decorative items. I would highly recommend buying furniture from this store.

No one should EVER purchase furniture from this so-​called furniture store! They are very rude and lack and type of proper communication skills. My furniture came damaged 3 times!!! WTF??? To top it all off they gave me attitude when in fact they should have felt embarrassed and apologetic for their lack of quality control! How many times does it take to get an order right and in good condition??? The manager Kelly and the owner Michelle are both very rude and made this experience very unpleasant for me. I won’t be going back there ever and will never recommend anyone to shop from this shit-​hole!!! Bottom line… STAY AWAY!