Wallace Automotive Group

Have had no issues and only positive customer service related to service of my dodge and a very pleasant sales experience prior to that.

Wallace Jeep Service is at best, atrocious!!! I went in for an oil change and asked them to check what might be causing my daytime running light to light up when I hit my brakes. 4.5 hours later, I get a call that my jeep is done and ready for pick up. When I go to the cashier to get my keys, she said it will be $ 42.17 today. I chcuckled and said something was wrong because I have the maintenance package and oil changes are free. She chuckled back at me and said it was for two tail lights that had to be replaced. Are you kidding me? $ 42.17 for two tail light bulbs to be replaced? Advanced auto parts has a two pack of these bulbs for $ 1.99. Not to mention, its a bumper to bumper warranty that covers electrical issues. The bulbs that they removed were LED bulbs installed by the dealer in a «lighting» package. So none the less, in true Dealership fashion, they try to rape their loyal customers. I have filed a formal complaint at the BBB and will bring up these unethical business practices at the next Chamber of Commerce meeting. Something has got to be done to these big companies in regards to proper treatment of the consumers. I will not be taking my jeep back to this Wallace dealership. Its sad I have to take my business to a neighboring county because of their actions.

Absurd. Walked in, not greeted by receptionist (she was watching rap videos on youtube). After languishing around for 5 mins I approached the finance desk and asked do you have any scatpack chargers. The «manager» explained it’s not worth ordering because it takes so long. I explained Northlake location had two. So ill go buy my car there. Lost sale.

WALLACE JEEP IN STUART FLORIDA is probably the worst Jeep Service Department I have ever been to and I have had five Jeeps. It started with them greeting me with «Last Name?» No good morning or any other pleasantry. No one seems to be happy to be working there. I asked my husband what he thought because he had bought his car there and he said that yes he got the impression that customer service was not very important to anyone who works there. When I went to pick up my Jeep which was in for several recalls all of the controls were changed and not put back… No A/​C, etc. I thought that was bad enough but a week later I get a letter in the mail stating my part had come in… What part? No one ever told me they needed to order a part… I have a call into the General Manager. Lets see if he calls back.

Just had a great experience here! Attentive, knowledgeable and not pushy. A great place to buy a car. Kudos!

had the car only 30 days the paper tag expired and they still do not have title work done so I can not even put on the plates I had before so I can not drive my car to work.

I’m actually thinking of buying a car from them, and thinking of NOT. I’m dealing with a very impatient pushy short tempered salesman! Very obnoxious. Thinking of asking for a different salesperson. Is this possible to do? I like the car but still have some reservations… mostly because this guy is rude about all.

Bought a new van there ONLY because they had the lowest price as stated on a buying service through membership club. Traveled over 3 hours to get there with trades (2) and luckily had print out of Buyers Order sent by salesman. Upon arrival, the van was parked in front and we were immediately whisked into a room where we were to sign papers, while plates were removed from trades and one placed on new van. We were not shown the actual numbers until much later… but did NOT sign anything that committed us until seeing the actual break-​down cost. Finally, we were taken into financing office and the girl there shoved papers in front of us to sign. Again, we asked to see the numbers and I showed her the Buyer’s Order. Well… numbers were way off. She was flustered and upset, yelled over P.A. for salesman to come to office. After 2 ½ hours of grueling hassle and attitude from a manager, we finally said either match the price that was quoted or we would leave. The bottom line was met with much frustration and aggravation and one manager (I believe) slamming an interior door until the glass actually shattered!!! We then signed papers, with very little explanation as to what we were signing, no offered extended warranty, was rushed out the door with no desire to ever go there again. The salesman was nice, but appeared unseasoned. This was classic dealership game playing with numbers… something I would NOT allow. The end result was a nice new van, numbers that met our satisfaction, a good interest rate after asking them to match one through the membership club, and I actually felt sorry for the salesman who is stuck working there. No follow up calls as of 3 days after the sale, and a very unpleasant experience. Next time, we would pay a bit more and use a local dealership that I had used before that was professional and honest (Naples Dodge). Buyer beware… check their numbers before signing!!!