CarPro Auto Spa

Ugh. Still waiting for my car. One person working the finish area. This is not the first time. If the store sees this review please please hire more people. 45 minuted and there is no one here.

Save your money. Car was still dirty inside. the outside was ok. Wouldn’t go back again.

I just had a miserable experience at this business. I pulled into an empty (I thought)
bay to wash my motorcycle. After taking off my helmet and going into the car wash to get change for the token machine I proceeded back to the stall and fed a couple of dollars into the wash machine. I noticed that there was a piece of tape hanging down but had no problem putting the money in.
Shortly after I started washing, I was approached by a very unfriendly employee and advised that that bay was only for detailing (no sign advising as such) and basically get out. I told him that my money was in the machine and I wasn’t going anywhere until the money was used.
He left twirling a keychain in what I would say was a threatening manner.
A few minutes later an even more unfriendly employee arrive to reinforce what I’d just heard from the last guy. When I voiced my disapproval of my treatment and would stop and talk to the manager, he informed me that he was the manager. I think the problem here has been identified. Have a manager that doesn’t have a clue how to treat customers and your employees won’t either.
Sad experience. I’ve patronized this place for ten years for both washes and detailing .
Never again!

I agree with many of the other reviewers. I am consistently underwhelmed when I leave here in either one of my cars. With that said, the «outside» help (the guys who meet you when you arrive and who finish up your car have always been very friendly and professional, but «being a nice guy» doesn’t make my car sparkle. Attention to detail does, and I have never been impressed with the amount or magnitude of the «details» they miss. For example, one of my vehicles is a Jeep Wrangler — not once have they opened the tail gate to wipe down the exterior of the window that is covered by the spare tire. Nor have they ever sufficiently cleaned out the areas where the front seats attach to the floor board, as if the vacuum never got near that area.
The biggest issue I had with this place was last year when I took my other car there, there were at least 4 guys working on 1 vehicle with no others in the «wipe down» area. A large Tahoe or Suburban came out of the wash tunnel ahead of my car, and it sat there for several minutes — no one pulled the car up to a wipe down station. Finally, my car came down the tunnel behind it and slammed into the back of the Tahoe’s trailer hitch leaving a dent in my bumper. The car bounced back on the conveyor and came forward and hit it AGAIN before anyone came out to stop the machine. I watched the whole thing. The manager was apologetic and promised restitution, however over a course of 6 – 8 months we still didn’t have any until I threatened legal action. This was due to the owner being unwilling to speak to me directly, he would only work through the manager. (Sounds like he needs a lesson in customer service and taking accountability). We eventually took a credit for a high-​end detailing, which was nice, but it didn’t repair my car.
We are now working our way through that credit, still receiving less than stellar results for our money after which we will be taking our vehicles else where. In fact, just yesterday we took both of our vehicles to be cleaned there… we wouldn’t have left if it hadn’t taken so long that we on the verge of being late for another commitment. They have a sign up that says «Clean Car Guarantee — Don’t Drive It Till You Love It»…unfortunately, we didn’t have that kind of time, and I’m kind of just «over it» when it comes to their results. That said, if my vehicle gets damaged again in the meantime, I will call the Sheriff and have it resolved before I leave the property. I won’t tolerate another 6 month goat-​rope for restitution.
For what it’s worth, all of the car washes in Vero Beach are MUCH better.

Had my car washed today. Paid for their «Big Kahuma» service. When car was ready, I found that they didn’t get any of the glass clean and didn’t even open the back doors to do the rear windows or anything in the rear seat area. They didn’t bother to clean the kick plates and had to be told to do it. Won’t be taking the car back to this establishment.

Horrible!!! Paid for a hand wax and tipped well. Only to notice only half of my car was waxed… awesome!!!

Eh, I need to find a new place. I tip well and have a decent car, but seem to always leave this place unsatisfied. Their motto is «don’t drive it until you love it» or something like that, but I guess my motto would be do a good job since I am a customer. I have driven off with sand in the back of my hatch, and it seems not matter what level of service I pay for I get the basic one and not really close to that (piles of un-​vacuumed sand), cup holders not cleaned when paid for, dash and console never wiped down when paid for, terrible job on the wheels, a perfect line of brake dust where the surface/​front of the rim stops. I actually just changed this review from two stars to one as I am remembering my experiences.

I used to go to the car wash at this location when it was «Karepro». They were good at first and then went down hill quickly, so when I stopped going I didn’t pay any attention when a new company took over. Today, I went to Carpro and was really impressed. The staff was friendly from the moment I pulled up and the prices were basically the same as the other full service car washes. The waiting area is nice and they did a really fantastic job on my truck. I haven’t been to a car wash that did this good of a job on any of my vehicles in a long time. I don’t want to recommend it (and give away my new secret), but honestly I can’t recommend it enough. This is my new car wash!
Edit one year later* I hadn’t been to Carpro in a few months (just letting my car get dirty) and was really concerned when I read some of the more recent reviews that this place had gone the route of so many of the car washes in the area and had let themselves slip in quality. I went to get my truck washed and also got the leather conditioner applied to my interior. I really have never had some of the experiences as some of the other and I find this business to be consistently friendly and efficient with good pricing. I haven’t personally had even a slightly bad experience with them yet.