Sears Auto Center

I moved to the area about a year ago, and I decided to do my summer to winter tire changes here for both of my cars.
At end of March I had my summer tires placed on the car and I noticed that the tire pressure would be low in the front right every two weeks. So I check for nails and other things possibly being stuck in the tire, but couldn’t find anything. So I figure when they mounted it that it didn’t seal properly so I took it back to Sears.
Upon visiting they said it was most likely a nail to which I told them i checked it multiple times and didn’t find one. So after finishing with a couple cars in front of me they took it to the alignment rack in the back (instead of the front tire racks). They jacked up the car and then shot a nail right through the tire. I couldn’t believe what I saw. He pulled the tire off to show me the nail and I immediately told him I saw him shoot a nail through it which he contested. Another mechanic came over and said «either we can plug it for $ 30 or I’ll put it back on and you can go somewhere else». At this point you could see the air bubbling out from the nail so I knew they had to plug it.
I told the manager that the mechanic put the nail through my tire and they were scamming me. He said he didn’t believe me and charged me a little over $ 20 for the plug. Now the W rated tires can barely go over 100MPH (No more track days on these) for a company to make a few extra dollars.
I would strongly recommend for any looking to have their car serviced to avoid this auto center regardless of the price they quote you. They will find a reason to charge more whether they have to create the problem themselves.

First talked to them on the phone. They were very helpful and found what I needed. They were nice in the store too, but said they would call when the car was done and never did. I had to buy the tires and stuff online instead of through them do to it being cheaper and they at least told me how to get the best price.

It pains me to write this review because I genuinely like the guys at Sears Auto Center at the Strongsville Mall.
This shop is severely understaffed seemingly all the time. Every time I have been there I have had to stand and wait more than 20 minutes to drop off my keys and/​or pick them up. Typically they only have one staffer running the register/​taking new clients (sometimes there is another staffer working both the front and back for help) so the only way to truly solve the issue is to have someone else stationed up front.
Even after leaving my cell phone when I drop my car off, I typically end up calling the shop to check on my car. This can probably be attributed to the first issue, where the desk staffer just doesn’t have time to make the phone calls.
Due to this staffing issue, my charge has been wrong more than a few times. Most recently, when I dropped my keys off I asked for the AAA discount and was told I would have a coupon for $ 12 applied to my oil change (it was more than the AAA discount). I really appreciate the customer service with the offer. The problem was, after I waited 30 minute in line, I didn’t notice until I was at home that I was charged the full price. I know I should have double checked, but it is still very frustrating that I can’t rely on the service people. I can only hope that the other maintenance on my car was performed with a higher sense of thoughtfulness and completion.
As I said, the two gentlemen that I deal with at the desk are both EXTREMELY friendly and helpful, but I just can’t see myself returning to this location when my car (s) need additional service.

Nothing is worse than the mall. Except car repairs, well wife’s car was due for battery and well I was at mall. Super price on expensive battery. They had installed in about 40 minutes. They offered choices and did not threaten that you need to buy best or you never start car in February. When it was installed, a code was needed for radio. They looked in auto manual and apologized when they could not find it. The idea they seemed to care was amazing. As a former auto parts person, once the cash is in hand most places will never see you again and that is the service you get. If you have a Honda, you need to have a code with you! Very nice counter and mechanical help. Even got a coupon to hopping inside for $ 5 off!