Monro Muffler Brake & Service

New management bodes well for this shop. The previous manager often attempted to oversell service my car did not need. I just had some work done and came away much more confident in the competence an professionalism of this shop.
Recent visit for an oil change plus battery replacement was also a good experience.

Horrible… they tell you they rotated your tires when they never did. The kid tried to argue with me stating he did it, but I had to remind him to put air in the tires «since he stated he forgot» I would never recommend this place to anyone. I watched them take advantage of an elderly lady and man.
And if you hate smoke like i do, they will smoke in your vehicle while pulling it in. And lets not forget the kid smoking while he is under your vehicle. Ya great idea!!!

I’ve gone to Monroe a couple of times on the recommendation of Kiernans Auto. And every time I have left Monroe, I felt like I was taken advantage of. I would go for one thing and then a bunch of other issues would have to be corrected asap. What do I know? Well, after calling around for quotes on past work that had been done on my car, I finally realized that they were not only overcharging me but they were replacing things that didn’t need to be replaced ‘asap’. And to top it off, I found out this week that they overcharged my 80 year old friend my $ 250! If it wasn’t for his family demanding that Monroe refund a large chunk of that $$, the poor guy would have been out an extra $ 250. I will never go here again.

You’d think that putting the oil cap back on the engine after changing a car’s oil would be day one of mechanic school. Well, apparently the mechanic that changed my husband’s car’s oil yesterday missed that class. We were part way into Boston when the car began to smoke, and we discovered the problem. The cap is gone and there’s oil all over the block. We had to have the car towed back to a mechanic (my husband gets to waste his Sunday morning waiting for AAA) so that the car can be clean up, checked, and the oil cap replaced. (And you can be sure that Monro will be paying for every penny of this clean up, tow, and any damage to the engine if they don’t want to be sued.) If we hadn’t been near my in-​laws’ house and able to borrow a car, this stupid, incompetent mechanic would have made me miss my sister’s wedding. The guy my husband spoke to on the phone gave him attitude and did NOT apologize. Personally, I’d be mortified if I found out that one of my mechanics was that big a moron. The mechanic would be looking for another job. I guess at Monro, making a monumentally stupid mistake and nearly ruining a customer’s car is an occasion to be rude and dismissive.