Pizza Hut

Ordered a med pepperoni pizza tonight at 5:45. Girl on the phone said it would be ready in 15 minutes. I live 2 minutes away so I rented a movie and was 4^th in line for the pickup window at 6:00pm. The line curled through the lot and was backed up to Kent Rd. By 6:05. One man had to get out (in the blowing sleet and snow) and ask to cut through the line to park in the handicapped area. I didn’t get to the window until 6:26pm. Once at the window you could see everyone taking care of the check in area and just blatantly ignoring the pick up window. A man finally, 6:33pm, slid open the window and asked how I was doing. I said «annoyed,» and that my pizza was now 30 minutes old and cold. He laughed and said «yeah, we are swamped.» I counted at least 6 employees visible from my car window. He never apologized or assured me my pizza was still hot. In fact it was less then luke warm, very greasy and the cheese had started to separate and get weird. Terrible experience, terrible pizza. I’ll drive further for better customer service.

Love this Pizza Hut! Love it when we especially have Katy waiting on us. Everyone is friendly and really love the fact that they now have gluten free pizza. I can now eat there again. Hopefully the will get some more items I can eat. Great place to eat.

Not impressed at all. We ordered breadsticks as an appetizer, they didn’t arrive until just a minute or two before the food arrived and the salad was gross-​looking. And the table was sticky and the server never gave us silverware, I had to go take it off other tables. There are better places to go in the area.

Hands down the best pizza hut I’ve been to.
The pizza is 4 times better when you sit down and eat. Maybe the grease takes on a different quality when served so quickly.

Not the best pizza you’ll ever experience, but you know that coming here. When you need to feed a whole table of guys on the cheap, this is the place. Any large is usually $ 10. I’ve always had great service here.

Horrible service, table is sticky, salad bar in empty, and food took 45 minuets… That’s all I have to say

Have visited here numerous times within my 2 years of living in Stow and have always had friendly, courteous service. We are always seated fast, bathrooms are always clean, service is friendly and always with a smile. The only real complaint I have is that their jojo’s are horrible! But it’s not because of the staff, you can just taste that they’re frozen. Otherwise, weather its pick up or dine in I have always enjoyed this location & its staff.

Disappointing experience tonight. Called Pizza Hut in Stow to place an order for 7 hungry girls. Wanted to get the special that was offered in the Red Plum flyer that comes to the house. The guy who answered the phone said they didn’t know about that special and he offered something different. 20 minutes later, my husband goes to pick up the pizzas — no order — no record of the order. And, yes they do have the special offered in Red Plum. Apparently when the phones get busy, calls get re-​routed to a call center — and therein lies the problem. Talked to the manager on location in Stow — said he’d deal with the call center issue — but nothing offered as compensation for my husband standing there on a Friday night waiting for his pizzas to be baked. Not happy.

We paid for the buffet and there were only 3 pieces of pizza out. We had to wait 15 minutes to eat. Not good. There are better places to eat Pizza in Stow. See the pictures that I added.

Refuses to honor coupons or specials advertised on television.
I seriously thought that owning a franchise and paying the ad fee and the franchise fee made it so the business was bound to honor these things. Apparently I was very wrong, as this franchise chooses not to do that. I go ahead and go to one of the Pizza Hut’s in Kent or in Munroe Falls. they have no problem taking my money!

Called for a simple large pizza for drive-​thru pickup tonight. Get to window, pay, wait, then am told they need 8 more minutes since they burned my pizza. Won’t go back.

2 Words sum up my experience of the food I ordered, one is SALTY, the other DISCUSSING. Sorry but I am being brutally honest here, The person who answered the phone for this delivery order was extremely nice, helpful and above average customer relation skills. The food however was salty and discussing.
Our thin crust cheese was cooked OK but salty as hell and I mean really really salty beyond the point of being edible, The order of Chicken wings was also salty beyond the point of being edible, One good point other than the phone guy would be our 2 liter Mt Dew was cold!
Seriously over rated or we were completely unlucky, Never again but then I should of known better than to put faith in Pizza Hut in the first place.
My 9 and 11 year old both told me it tasted good, this worries me that our youth is being fed food like this and think its good!!! LOL
Whats with all the salt I mean Come On really?

This is the best Pizza Hut in Northeast Ohio. All the servers are friendly and helpful. The lunch buffet is almost always tasty and hot. Always love the salad bar. The best thing about them is they’re consistent. If there’s an off day, you don’t mind because it’s normally excellent. I’m there 4 – 5 times a month.

Love this pizza hut! I used to be called Pizza Hut Bistro and served all kinds of great, authentic pizza along with the usual Pizza Hut fare. I haven’t been in year so i am not sure if they still do, but they had a wonderful buffet, great service and tons of seating.