Boston Interiors

Terrible customer service. Great couch but TERRIBLE customer service.
Ordered a couch and had an easy pick up. Went to the Stoughton location on ¹¹⁄₃₀ thinking the couch had all the correct cushions– it did not! It had 2 center back cushions and only 1 T cushion! Was told that this couch was no longer in stock (it was the model in the showroom, didn’t have anything changes) and that they would not have any more for 4 weeks. They also said they would not ship the cushion and we would have to go back and pick it up. After battling that, they said they would send the cushion– were never really that apologetic about the issue though, I basically made her UPS the cushion.
The manager did follow up and call after about 5 weeks. I was surprised! But THEN when I saw she did not send the entire cushion just the cushion case for the other T pillow I lost it!
What do they think the middle cushion pillow will look good on a T case?!
Oh and not to mention that I sent them pictures of what we needed too!
Ugh so frustrating, not helpful, and make you do all the work when it’s them who screw up!

This review is for the utterly atrocious and unacceptable customer service I had to deal with for the delivery of my BI couch and love seat.
The movers seemed pleasant enough upon arrival to my home. They started with moving my new couch up to the 2^nd floor unit. After about 15 minutes of them trying to get it up the stairs, I was told that the couch was not going to fit and they could hoist it for me… OK I can deal with that. One of the movers then told me, «it costs $ 150 to hoist it and you have to pay me now.» I was also never told that I could have my doorways and entrances measured before delivery to prepare for something like this.
I then called the Stoughton location to get a little more info about their hoisting policy and fees b/​c the mover was a little vague. I understand that the woman I spoke with did not work in the moving dept, but she was unable to offer any information. At this point, I told the movers to leave the couch on the front porch and I would handle getting it in myself Bc there was no way I was paying $ 150 for this, on top of the delivery fee they had already charged me.
One of the store managers then called the mover and the mover said he wanted to speak with me. The manager was probably the worst experience of it all. He told me that the hoisting fee was $ 100 for the first floor, and then increases by $ 25 per floor, so my cost would be $ 125. So then why in the world did the Mover tell me that it would cost me $ 150 and I had to pay him NOW? That is just plain sketchy! Im sure he was going to pocket my cash.
Being a young woman, I’m sure the mover saw a bullseye target on me and was clearly going to pocket the rest of the money. I told the manager how unprofessional this entire interaction had been, as well as the lack of professionalism for a so-​called «business», and the manager really did not have much to say. He said he would «follow up with the mover tomorrow» about the incorrect pricing I was given. That is basic information that the movers should be well-​versed on! Never once did the manager offer any solutions to this issue, and of course did not offer to hoist the couch for a free or even a reduced price.
Thank goodness I had lovely painters at my home at the same time who offered to hoist my couch, free of charge of course. They hoisted it up in less than 2 minutes. I’ll save my money and shop elsewhere next time for the pure lack of customer service.

Bought my first sofa here 15 years ago and it has held up beautifully for all those years. Just bought my second sofa from them last week because I know the value BI offers. Nice mid range furniture at great prices. Very good customer service, friendly delivery people. I’m giving it 4 stars only because the style of the furniture is good enough but not anything to drool over. This is a place to go for decent style and great value.

Not sure why the mediocre reviews. My husband and I shopped at a TON of furniture stores and this was HANDS DOWN the best experience. We started by calling the Natick location and they were SUPER HELPFUL and said if we did not want to wait we could just drive down to Stoughton and pick up the pieces we JUST ORDERED.
The associates were nice and efficient — they have you sign papers and then you just pull up to the garage door and the guys wrap your stuff CAREFULLY and help you get it in your car. In and out. SUPER EASY! HIGHLY RECOMMEND and the quality can not be beat. WORTH THE PRICE — wait for a sale and stock up!

I bought a leather couch from Boston Interiors. Then it started peeling five years later. It was sold to me as a leather product not fake. Customer service and the service department claimed that there is nothing that they can do for me. I was not informed that I was buying a fake leather couch. If I had known I wouldn’t have bought it. Boston interior does not stand by their products and they provided incorrect information.

Made an order in store was informed it would be a few weeks even a month on the paper work. Delivery day no call no follow up. Shipping center is clueless on a date? Yes i had to call them. Sales associate charged that card quick enough first and foremost at the store then filled in the details.
Update:
Talked with a manager from the retail store
and was offered a full refund. Not before being told I was uninformed or wrong about every aspect of my expectations.
I called another store. No I called the number on the paper work listed as shipping and delivery center.
I was only given an estimated delivery date. No i was given a scheduled delivery date listed on the paper work.
Normally they hold back 30% restocking fee for special orders. No the item is a standard size listed on the web site.
Hope this helps your consideration when dealing with said retailer.

Abosulte terrible customer service. We went in to purchase a sofa for over $ 1500 which was the wrong color when deliver not to mention it did not fit into our condo. They failed to explain to us that they could come measure our entrances before. We had to find that out from the independently contracted delivery men. We then called customer service and received a rude store manager who would not compromise on a refund or replacement. They said very rudely that all we could do was have it returned for a 30% loss on the price we paid and we could only get store credit.
The delivery team which came to deliver the sofa was very accommodating and helpful. It makes sense as they don’t work for the same company. This is my first and last time buying from Boston Interiors. I would recommend staying away for this place, unless u want the wrong sofa delivered 7 WEEKS later!
My first and last experience with B

Clearance section in the back! They switch out the furniture in their showroom after a while and it goes into the clearance section. It is final sale. If you see something you like make sure to tell someone right away in case someone takes it before you do. There could be a little bit of wear and tear but it’s like 50% of the original price.

I was thrilled to order the Mayer Sofa and Mayer Chair from the Stoughton Branch Boston Interiors on January 12^th. The products were beautiful, comfortable, chic — really everything that I wanted. When I was told the sofa would take 6 weeks to come in and be delivered, I thought, perfect timing! I’ll be on vacation during that week any way. I was told the sofa would arrive on February 20^th, so being proactive, I called on the 20^th to see if the merchandise had arrived. It had! We set up a delivery date for the following Saturday, that being the last day of my vacation. Eager for the furniture’s arrival, I cleaned out my living room completely, shoveled a clear path to the front entrance to our house for easy access, and spent my day scouting out accent pillows and such at several department stores nearby.
To my dismay, Tony at the Stoughton Branch Boston Interiors called me less than 24 hours before delivery stating that the items ordered were sent with two different colored fabrics; the chair being mink, and the sofa being olive green. Tony said, «the colors don’t look that bad together if you’d like me to deliver both products.» First of all, if I wanted two different colored items, I would have ordered two different colored items. With the price I paid for the merchandise, I would not settle for two different colored items! To wait 6 weeks, clear my living room completely, purchase accent accessories, etc. just to have a phone call only 24 hours before delivery stating that the wrong products were shipped from the factory, «our bad,» is just absolutely unacceptable. For an upscale establishment, I am shocked that the items were not inspected prior to leaving the warehouse, I am shocked that the products were not inspected immediately upon arrival at the Stoughton Branch, and I am shocked that Tony provided no remedy to my dissatisfaction. I was looking forward to returning to Boston Interiors after my sofa and chair arrived to purchase coffee table, end tables, and ottomans, but after the experience today with no effort to correct the situation, I am sure I will not be returning.
After this experience, I voiced my concerns to customer service. They too provided no remedy to the inconvenience they caused my husband and me. If I hadn’t paid for the items in full, I would have canceled the order completely.
After all was said and done, it took 8 weeks for my furniture to arrive. I will NEVER consider Boston Interiors again. Their customer service is pathetic.

Boston Interiors is a family owned and operated furniture store, that is known for quality, style and good price. Besides the main floor, they have a Clearance areas that has some really good deals on furniture for any room of the house.
I saw many styles, from country to traditional to contemporary. Most of the furniture made of fabric, had choices of colors and textures.
Overall a nice solid store with good prices and good customer service. Someone was always close to answer questions and be helpful, without being too much…

This review has to do with the upholstery sold at Boston Interiors. I have had no problems with the wood furniture I’ve bought there, but the upholstery is a totally different story. I purchased a $ 3500.00 sectional there, only to have the chenille upholstery show very visible crushing within days. They replaced the sectional, to their credit, but the new upholstery did the same thing within days again. Unbelievably, they told me they would replace the sectional again — IF I chose a different upholstery. My intention was to upgrade to the most expensive line to make sure nothing like that happened again, but I found I was limited to a very small selection of fabrics on this particular sectional. I chose another — a different polyester fabric — and I’ve had it for about 3 months now and I have just noticed it is pilling! After 3 months!
Needless to say, they have made an effort to be accomodating — but in all honesty, why don’t they just carry better fabric? I will never purchase an item there again. Although I haven’t had any problems with the wood pieces I’ve bought, I’m just a little leery of the entire business at this point. Their quality control seems way off.

This past August my husband and I went to Boston Interiors hoping to find a sofa and a pull out couch for our living room. Upon arrival we were eagerly greeted by a staff member which was very helpful in narrowing down our choices that met our budget. We were told that it would be 6 – 8 weeks for our 84″ sofa to arrive and 10 weeks for the matching sofa w pull out bed. it was longer than I had hoped but we really liked our choices so we paid for both and left. our first couch arrives on time and was setup by the delivery people and was in perfect condition. About 4 days before our second sofa arrives I get a phone call from Boston Interiors stating that my sofa wouldn’t be in until the first week of DECEMBER!!! Needless to say I was not happy but they would not cancel the order without charging me about 10% or so of the total order. So along comes the end of November and I am getting excited to finally have my second sofa here and they call me the day before thanksgiving to schedule the delivery and because they only deliver to this area every other week I have to wait an additional week tog et my sofa. the quality and ins tore experience was better than some places but their customer service is horrible. I got no apology, discount, or anything from them.
In store experience — 8
Quality of furniture — 8
Customer service — meh — 2 or less

One year in to owning a sectional and chair from here and so far so good. I had something that was less than a year old from Jordan’s before and was not pleased at all so the comparison alone makes me happy with Boston Interiors. I have them come and measure before I ordered and ended up having to pay a little more for a 3 piece sectional rather than 2, so it could fit into our place. I appreciated that they recommended this. The couch is awesome and the fabric is great. The chair is okay, it’s some kind of linen-​y fabric, it’s honestly kind of itchy and doesn’t seem like it’s going to hold up that well and it was pretty pricey but only time will tell and that was my own bad choice, I do however think they shouldn’t stock things in fabric like that, but oh well. If anything falls apart I will re-​rate my posting. So far I would buy from here again and am happy with my purchase.

I went to Boston Interiors to purchase a kitchen table and also bought the matching server. The sales girl was very friendly and said if the server doesn’ t fit please call back and cancel. After going home and rechecking the space I decided to cancel, but when I called they seemed angry and asked me did the sales person say you could? I don’t understand why they were so rude about it. I finally had the table delivered but it had a few extra imperfections, I refused to take delivery and asked to speak with a manager. The manager was rude and snappy to my wife saying they don’t know when they could come back and the other table could be in worse condition. I ended up taking this table cause I felt they just didn’t care. This company is like a used car dealer of furniture! I will never purchase another item from this place again. Please beware!

Large store and it is the warehouse so you can take many of things you buy there without having to wait for an order. Everyone was very pleasant.

Discount furniture available in the back! This is their outlet/​distribution center.
Friendly, helpful staff and plenty of parking

Absolutely love this Boston Interiors! The showroom is a bit small. But, they do have a discounted room out back and I’ve found some pretty amazing items in there! I’ve purchased my living room set, coffee tables and entertainment set there! People always compliment all of them. I love their furniture… The sales people are always very helpful, too!

Bought a couch here bout a year ago and it was great. More recently I bought a tv stand which was fair. It came in chipped so I ended up paying like nothing for it but in the end it all worked out. Overall I would say the service here is decent, not great but decent. I have to say that their furniture looks great and is very very cheap. If u go to bobs or jordans most of the stuff in there looks horrible, like it looks so bad I can’t really even describe it. I am not sure who is buying this garbage but rest assured someone it because both of those companies do quite a bit of business and advertising. So my hat is off to Boston interiors for having nice looking furniture at great prices! Most times you can’t find the two together.

meh, its alright, the whole draw to this one is the outlet in the back warehouse. we first tried to find ikea at 830 on a hot summer night, sans kid. we never did find it, but this was better cause we like discounts.
so the store itself is the same jank they sell at all the other BI. we almost bought the gisele, which is not a supermodel, but really a couch. it was alright, not too puffy, comfy… its really hard to tell whats good when you cant sprawl out for 2 hours and drink a beer on it, but you can kinda get the gist.
so in the warehouse at different times we saw exactly what we wanted, we knew it the moment we saw it. the only problem was the couch we both saw was just a sample, a one of, and didnt even have one of those names that BI likes to name its stuff. the only one of its kind anyway. i tried to bribe the saleswoman to let us take the couch we wanted, too ethical i guess.
overall, the prices are average for the quality, shipping isnt free, nor will they combine with multiple purchases, so they only get 3 stars.

Just purchased my living room furniture here. I was debating between a set at Macy’s that was on sale and a similiar set at Boston Interiors. I opted for Boston Interiors because they don’t charge extra if you want to order the furniture in a different color than what is in stock. The fabric/​color just has to be the same grade/​quality. It even works on furniture that is on sale (btw, the are having a sale now!). I also received friendly (not overbearing) service. The salesperson was very helpful with finding furniture that would fit in my living room and also furniture that was to my comfort. She was very knowlegeable with the brands, cushion types, etc.
I had also made visits to Jordan’s and Bob’s Discount Furniture. Jordan’s had some nice pieces, but were a bit too pricey. The problem with Jordan’s is that because they have «underprices», nothing ever goes on sale. I do recommend Jordan’s for mattresses though — they are much better than Mattress Discounters (but that is for another review). Although you might be able to find a good deal at Bob’s, the styles tend to be out dated and you are limited to the color they have in stock… also you have to deal with annoying sales people that follow you everywhere. The one good thing about Bob’s is the free candy. hehehe.