Bob’s Discount Furniture

The only reason I am giving this company 2 stars is because the woman Marina that we dealt with in the showroom was fabulous. HOWEVER, the delivery times and the actual delivery were a nightmare. The delivery time changed from evening to morning to afternoon, all in a 2 hour span, the day of delivery! Basically, you have to take an entire day off of work to be at the house to receive delivery. As far as the delivery itself, most unprofessional experience of my life! These guys butchered my walls, brand new hardwood floors and damaged one of the pieces of furniture. When I confronted them, they asked if I still had the paint?! It wasn’t just paint, they damaged the plaster on my walls! What’s worse? When I pointed out the gouges in my hardwood floors, he pulled out a brown Sharpie and COLORED IN MY FLOOR! Yes, you read that right! He «fixed» the gouge in my hardwood with a brown Sharpie!
To make matters worse, I put a claim in for the damaged furniture and the damages to my home and now I have to take another 2 days off. These folks couldn’t give us an honest window and someone different has to come out for each claim. Needless to say, I will NEVER EVER purchase from this company again!
I will update this review as soon as these 2 claims are resolved. The scary part? One piece of furniture was on back order so they have to deliver AGAIN! If they’d allow it, I would just pick it up…

Horrible customer service I bought the five year warranty (goof proof) it’s a scam as soon as I needed service they tell me it’s a manufacture problem so my service plan doesn’t end up covering anything they actually say it does, do yourself a favor find a furniture store that actually stands behind their furniture

I wasn’t going to do this but I have to warn the next buyer…
The day I went in to Bob’s I had already done all my research and knew all of what I wanted to buy from this store. That day, I ended up buying close to $ 3000 worth of furniture. Was the customer service great? sure. Was the overall experience ok? Yep. However, whatever you do, DO NOT fall for the «goof proof» scam. Our 3 year old son whom happen to be with us that day was their ploy to get more money out of us. «If your son puts a marker or pen to your furniture, you can replace it» they said. «If he breaks any thing on any piece of furniture, replace it» they said. What they said happened to be totally UNTRUE. I have made 3 separate claims due to damage from my son’s curiosity since buying the furniture and NONE, I repeat NONE, have been accepted. They lure you for commission with everything you want to hear. Then you call this 3^rd party ACCIDENTAL (yep, even a 3 year old’s damage isn’t considered and accident) protection coverage company who says you can’t use what you paid for. $ 400 of goof proofing for what?! I will NEVER buy another piece of furniture from this store and I will encourage all of you as well as my family and friends to never buy from them either. Pay the money where it’s worth it and lasts longer.

I just have to say how disappointed in am with the service and quality. Goof proof is a good thing but the have a scam in place and they get you. What they do is every 3 to 4 years they change there’s design 5% or just the name and explain to you since they don’t carry your product anymore you will get a credit. Which you loose your sales tax and goof proof money as well. So instead of you having insurance for paying good proof. You will be around $ 700 out of pocket again. You have to pay the sales tax, goof proof and the product of course is going to be more expensive after 3 or 4 years. So instead feeling safe with the extra money you spend. You get SCAMED. The product is garbage. I had my 3 year couch replaced 2 times. And repaired 3. At the end the thing totally broke down. Frame breaking and it just turned to a pile of garbage. I rather had gotten my money back and went to another furniture store. And with the extra money I spent I could had got a better product. This way though your trapped. So end up either buying somethings more cheap. Or pay more for the same garbage. There crooks. There product is garbage.

In all fairness every person we dealt with at Bob’s was friendly and professional. The delivery experience (or lack thereof) is what is earning them the single star rating.
My wife and I purchased a new couch and chairs for our living room and was told the delivery window was 12:45 — 4:45pm on a Wednesday. I took the day off from work to take delivery of our new furniture. The delivery truck rolled through our neighborhood, not stopping, and then when my wife called they told her that it did not match the description on their paperwork. (Pretty sure this is an out and out lie as we have a copy of what the salesperson wrote down). They said that they would come back later that day. What they did do was call back later that day to say that they wouldn’t be able to make the delivery until the following day. A couple hours later they called back and said that unfortunately they do not deliver to our town on the following day so it would be yet another day. We made arrangements for someone to be there on the Friday so that neither of us had to take another day off from work. Low and behold 7pm Thursday night my wife gets a call that they will not be able to deliver the following morning and that they wouldn’t be back in the area until the following Wednesday. At this point we called the store and talked to the manager, who was very pleasant, but he was unable to help us reach any resolution aside from continuing to reschedule our (maybe never) delivery of furniture. At this point we decided enough was enough and cancelled our order. So we will not be shopping at Bob’s ever again and unless you live in an area where they deliver or are able to take the furniture with you then I suggest you steer clear.

If you purchase a mattress on Cape Cod be aware. Bob’s discount furniture only services mattresses once a month. We have a defective mattress we scheduled a service call waited all day for a technician to come. The technician had the wrong phone couldn’t connect with us we took the day off from work. We called them at 12:15 they said to stay home they’d be there before 6 PM and at 5pm they called to cancel. We try to call the store for customer service support and got nowhere don’t buy a mattress from Bob’s… Don’t buy from them for anything. Stores that don’t provide good customer service service just don’t care and they won’t be around for long.

I will never shop at Bob’s again. EVER! I bought an entertainment center with the fire pit in it. Thw delivery seemed to be going smoothly when I then smelled liquor on the delivery men puttingmy furniture together. They then proceeded and drilled a hole through my piece of furniture then left it in my garage as is. Called and made a complaint with customer care and when I called back the next day my complaint about the hole was not in the notes. The women never wrote it in and I repeated a total of eight times about the hole. Never buying from them again.

Avoid buying at Bob’s. Wood furniture is still okay, but never buy leather/​fabric sofas etc. And whatever you buy, NEVER BUY GOOF PROOF PROTECTION — IT’S A SCAM. The claims are to be made with Guardian anyways, and they come up with some or the other excuse to not cover something. Stay clear from goof proof, save that money and use that later to repair something yourself whenever required.

Got a different couch which was swapped out by their sales team. Started out nicely but the product still blows. May as well sit on the floor.

Prices are okay. Sales people are like sharks waiting in a circle and chase you as you walk through the door.
I’m here to buy a couch not a used car.

We had such a wicked experience with Bob’s not just once but three times in the past week. So good in fact I was a little shocked that they did get bad ratings. (For the record, I do have a friend (non Unilocaler) that will agree and their comments fall inline with the one stars), but we did really like their service.
We just recently immigrated back to Boston after living in China for the past 6 years, and well, simply needed some basic furniture — beds, sofa’s etc. So after a few recommendations we tried it and found our bedroom bed, sons bed, kitchen set and living room set.
We were not only really impressed with the prices (Ok, agree doesn’t seem overly discounted as other Unilocalers noted) but it was reasonable enough, and the service was amazing. We also felt they had a great delivery service who were on time in their window, quick to assemble, and careful not to cause damage.
I would suggest if you go to this location ask for Dharama — he’s a very nice sales man, not pushy, not a know it all, and tries his best to meet your needs. We felt he was very sincere.
Also for those of you that are curious — they do offer a program or a line of credit that is based on reference checks only, and a secure job. There is no credit check. This team is helpful, explains the whole program and outlines your payment history. They will offer you up to $ 3000 purchase with this program.
We’ll be back again for sure.

Where to begin with this one… I had been looking to purchase furniture with my bonus this past March. For months prior I had been planning.
The set I had currently in my house was 12 years old and from Jordan’s Furniture. (if I could return all of my Bob’s furniture right now, i would. And I would shell out an extra couple of thousand for Jordans. Totally worth it!) And honestly, it barley showed any wear. Just good quality stuff from Jordans! They stand by their product. One time I scratched the glass on my coffee table. Without question, or forensic proof of how it happened, they just came and replaced the glass.
Ok back to the crap furniture, although when I talk about Jordan’s it makes me smile.
Let me preface all of this by saying i was fully aware that Bob’s was going to be a little less in regards to quality than Jordan’s would be. I get it. But what I have experienced is beyond ridiculous.
So I will be 100% honest and call a spade a spade. The sales folks were nice. Very pleasant and accommodating. I ordered the Mercury leather set. I understand bonded leather is less quality than 100% natural leather. But I also was on a budget and thought it would last me a few years until I get the set I am going to drop a bundle on.
It was delivered, the deliver guys were nice.
Now, I have a cat. She NEVER uses my furniture as a scratching post. In the 12 years I had my Jordans couches, she has never touched them. Except to sit on them. Well she walked across the couch, and hopped off. In the action of doing that her claw tore the leather a little. And when I say she barley touched this couch, my fingernail could scratch this couch. That’s how cheap the leather is. I am afraid to sit on it most days, wondering if a my belt may scratch it, or even a bracelet I have on, LOL!
Well I mistakenly purchased the Goof Proof protection. Thinking it is the same type of protection as what Jordans offers. Wrong! These people essentially make you take a blood test and promise your first born to get your warranty fixed. I think their goal is to tire you out so you give up. But they clearly dont know me.
Not only do you have to take pictures of the issue and email them in. But they dont even respond to you for over 10 days to say they got the pictures. Then it is up to another 10 days to hear that your claim is denied. And the Guardian people that handle the goof proof claims are a-​holes. Worst customer service I have ever experienced.
Well when i received that letter, I immediately called. Bob’s tried to get me to call Guardian again. There was no way in hell I was going to put myself through that again. So they put me in touch with a liaison. She was very nice, and probably one of the most pleasant people I spoke with up to this point.
She put in an order to replace my couch. Unfortunately, when the delivery guys showed up, they removed the old couch, and had the wrong couch on the truck. LOL! So I have no couch in my house right now.
Additionally, the delivery guys asked why they were replacing it. I told them the cushions were scratched. And they said to save them the trouble of moving furntiture they asked if they could just replace the cushions. hahahaha. Jerks. I said NO! Too bad it was the wrong couch.
So now, the replacement couch is coming on Friday (two days from now). I will update this post with how that goes.
But all in all, Go to Jordan’s Furniture. Do not go to Bobs. Not only do they not stand by their crap product, they do not have the most vast gene pool working for them. If I could get a full refund and start all over I would have gone to Jordan’s. now I am stuck!

We bought 4,500 dollars worth of furniture to fill a new house, this was 2 years ago.
We ordered queen sized beds. Only recently did I say to myself «this bed can’t be the right size».
So I measured it, it is a FULL. I called Bob’s, they refuse to do anything about it.
I only asked for the 100 dollars price difference back on the mattress set. They still wouldn’t do anything.
They should have to come out and deliver a whole new set. But nope, this is what you get from Bob’s.

First off, I’m a repeat Bob’s customer. My first experience was great. Second time was anything but. I purchased a sofa, 2 chairs and 2 ottomans along with the ’ Goof Proof’ scam and after about a year they started falling apart. No problem, I have the Goof Proof, right?
Wrong! They farm it out to a subcontractor. One came to my house and looked at the chair in need of repair, then wrote it up that the ’ cardboard backing ’ had failed when in actuality the arm separated from the frame. Well, guess what? Cardboard isn’t covered under the Goof Proof, and my claim is rejected. I really wanted to continue to be a Bobs customer, but my recommendation to you is to avoid this place at all costs. There are plenty of other options out there. There was pathetic customer service and my entire experience was opposite what Bob’s advertises.

I had a great experience with Bob’s overall. I bought a couch and a dresser. The only reason I’m giving them 4 stars is because it took SO LONG for them to deliver the furniture. I bought it one week and had to wait almost 2 – 3 weeks. However, I live in Quincy so that might be why… they only go out there certain days maybe?
The original couch I bought didn’t fit in my apartment, so I had to go and pick out a new one that would fit in. They were very helpful and the new couch I picked out came out just a couple days later.

Oh Bob, you got me finally with one of your gimmicky commercials. Kelly and I were looking for new furniture for the «Man Cave» in the basement and we decided to go with the Multiplex 6 piece sectional set.
We had been checking out all the local furniture stores and somehow kept coming back to Bob’s and the sectional. The service was great! Our guy Michael helped us out with everything and talked with us about delivery times and how the whole house buying process was going. 2 weeks later, Bob’s delivery guys dropped off our new sectional into the basement and we’ve been enjoying it ever since. It was reasonably priced too!

I could go on and on about the poor customer service we received with Bob’s. To make a long story short it took 7 deliveries and a banged up doorway before they got the sectional sofa delivered correctly. It is apparent that they are more interested in quantity than quality. You should really look elsewhere. This place should be your absolute last place to go.

SLEAZY!
It took me 2 visits to figure out this place. When I walked into this place, I was impressed by the very sensory pleasing setup. Huge pool of fish and fountain when you walk in, which creates a tranquil auditory experience. The furniture sets are staged nicely and the cheap prices pop out and really grab one’s attention. I was wondering, what is the catch here? what is the catch? Prices look too good to be true.
Well, I started sitting down on the furniture and touching the upholstered surfaces. After trying every sofa set in the main room (TWICE) and rating them on a scale of 1 – 10 based on comfort and style, I realized that there were only 2 sofas that I found actually comfortable. Although the prices are rock bottom here, the quality of the microfiber is rock bottom and so is the quality of the cushions. The foam seems to be cheap (the low density stuff).
Talking to the salespeople further confirmed that something was up. One sales guy followed me around the whole store for 1 hour. I thought that was pretty cool at first, but when I started asking him questions, he couldn’t answer anything!!! All his responses were of the type to encourage or push me to buy, «this is a really great deal,» «with the goof proof protection plan, they will clean any spill or replace the furniture free.» Really, unknowledgeable salespeople that provide BS responses and don’t humbly say «I don’t know» and go do some research to find out the answer really bug me.
I looked on Unilocal to confirm my suspicions and sure enough I found horror stories!!! Won’t be purchasing here. Buyer’s beware. Don’t get lured in by the low prices. There are better discount options where you can get real service and higher quality stuff at the same prices. I recommend Affordable Furniture To Go!

Salesperson was not helpful, but I found what I wanted on my own.
This is the WORST experience I have ever had trying to get furniture delivered. The driver’s twice updated their online delivery tracking system saying «delivery in process» when it was not. They did not get out of the truck to knock on my door, but instead called the wrong phone number and then drove off. TWICE in the same day. The second time after I was assured they had the right number. So at 3:30p I’m told by customer service that there is nothing they can do but make ME WAIT A WEEK for rescheduling. No remedy has been offered.
Buy your furniture anywhere else.

OK prices — some surprisingly high, some surprisingly low.
Small selection when compared with the likes of Jordan’s, etc.
Salespeople are up your butt but I’ve heard that’s the case with all Bob’s.

We’ve had a full week with the furniture that we’d ordered from Bob’s, a simple but perfectly scaled 7 piece living room set, and a dramatic mission oak bedroom set with underbed storage. The entire process, from purchase to delivery was very smooth. The friendly, upbeat Jamaican delivery guys get special recognition for schlepping the huge bed up to the third floor of our downtown triplex and assembling everything so quickly. I tipped them $ 40 apiece in recognition of a job well done.
It turned out that the coffee tables and end tables had been damaged during shipment but a re-​delivery of those pieces was scheduled on the spot.
Style-​wise you’re not going to find anything mind-​blowing here. If you are a trust fund baby with Daddy’s gold card and taste from Mommy’s designer friends, you will probably snort derisively at the simple and somewhat dated designs. But for those of us who have worked for a living our entire lives, this was a terrific way to stretch a dollar and get serviceable furniture. An complete 7 piece living room set, including lamps and a sofa bed, for under $ 900? Sounds pretty good to me.
After a careful inspection of all of our pieces, we discovered a very slight imperfection — one of the sliding doors on an armoire was not sliding easily. One phone call was all it took to schedule a repair during a convenient time.

You have the word «discount» in your name, yet it’s anything but discount. It’s roughly the same price as fancy places like Boston Interiors, except with commercials so cheesy, it’s artery-​clogging.
If you are like me, and don’t want to spend a fortune on furniture and don’t want to assemble a million pieces (sorry Ikea), then try Logan Furniture. The prices are great and you don’t need instructions to put your cheap ass furniture together.
Then go down the street and buy a coffee and cinnamon bun at Ikea. :) Perfect day.

free ice cream & candy!!! — *****
(i have to admit, i have gone in just for ice cream & candy. sorry, bob)
bob-​o-​pedic — ***** (can’t sleep well on anything else now).
bobinizer coffee table — **** (makes for a nice kitchen table if, like me, you don’t have a dining room).
free delivery, set up & haul-​away — *** (the guys showed up several hours late. whatever. i was at home putting stuff together anyway).
EVERYTHING ELSE — *
sorry. the couches, beds, dining room furniture &c. just aren’t my taste. it’s old people furniture. all of the couches look like marshmellows. the entertainment centers look like something out of a box from wal-​mart (in some cases, exactly like something out of a box at wal-​mart).
make some sleeker, more modern looking stuff, bob. because, one, old people tend not to be repeat customers, and, two, really, your prices are good. your mattress and coffee table have held up for me for 4 years but, having been in your store several times since then, you’ve got nothin’ i would even consider putting on a short list of stuff i might buy. «no way, no how.»

I had an alright experience here at Bobs! I’ve heard some pretty awful things on the internet about this place. I’ve never ever bought furniture from this place. and just about given up on looking for bar stools for my new bar when I thought of this place.
The sales woman was very nice. Even giving me a card with her personal cell phone if I was to have any problems. I picked the stools I wanted. and wahhhhlla… they’d be delivered in a few days! They called with a courtesy recording and told me when they’d be there. They were here the next day exactly between the hours they said. even with a call before hand. The delivery men were courtesy and quick!
BUT.CRAP! My bar stools were a few inches too short for my bar. I look like a freaking smurf having a martini Jolly Green Giant’s house. Not pretty. So I panicked… thinking of the horror stories I read online about returns to this place. But, I found my old trusty business card and called my sales woman told her the situation. she called me back and said I’d have to exchange for a higher stool! No problem. As long as I can sip my martinis at my bar and don’t need extend-​a-​straws is fine with me. I told her the measurements and unfortunately they didn’t have the size I needed so I was going to get a full refund MINUS delivery.
Hey, that’s fair. Not the nightmare. I thought would happen! Now, the reason for the 3 star rating and not a 4 star. is this: I waited 2.5 weeks for a refund. when it was suppose to be «overnight». I paid with my ATM card! It’s very hard to actually call an actual store without getting bounced all over the place, too. Anyway, I spoke to a very nice gentlemen who told me he was going to refund me immediately and it’d be in my account within 24 hours. Mind you. I’ve had no bar stools for going on 3 weeks now! HELP! I’ve been drinking and standing! NOT RIGHT!
Well, the money was not in there in 24 hours. it took 2 days! BUT, I did get a full refund. Everyone was extremely nice, professional, courtesy and ON TIME!!! My first experience with Bob’s was very good. I’m not sure though that the furniture is my taste in furniture… but, I don’t really eat it now do I?

So much better than Sleezeball McGillucuddy’s. Overall, a decent experience. I’ll give most of the credit to my sales guy, Justin (all day, everyday). He helped me find the loveseat of my dreams. He wasn’t even phased by the minor pillow fight that started between my friend and me. Though when we asked if he would referee, he didn’t seem too interested.

The thought of buying a sofa at a place like this would have previously made me me cringe.
I would much rather get some kind of cool and unusual– looking used couch… or if I had the cash, splurge on something fabulous…
there is even a part of me that prefers IKEA… where although cheap (and sadly. probably assembled by a child in some remote country)…at least they offer modern versions of cheap furniture.
Now that I got that off my chest…
I was actually really surprised that I found my beige couch here.
The overall experience was not too awful and I actually appreciated the older sales dudes, who were surprisingly un-​annoying and semi-​charming. Some of these guys have been in sales for ages… I can picture my guy going door to door in the 60’s.
So if you have a good eye and can weed through the really tacky options here, than I say go for it. They even have a sofa payment plan… yipee:)