Kelly Nissan of Woburn

Horrible! I would never deal with this ‘group’ again. I was actively awaiting additional information on a vehicle I was told was not even ready for sale yet only to be informed two hours later that it had been sold. Yes I was a online customer but they did not even bother to call me and say that they had someone physically in front of them that was interested in the vehicle and they were going to sell it to them if I did not make a deposit or buy the vehicle, which I would have if they would have answered my question regarding the condition of the tires! Also no comment from manager when I clearly explained my frustration with their communication process. Very uncool and unprofessional experience, be warned.

We brought our Nissan to Kelly’s for service and inspection, got an itemized bill and paid. When we got home, we saw that the Inspection sticker was old, I called them to ask why and they told us to bring the car back.
When we did, they told us that, although they put inspection in the billing and we paid for it, the DIDN’T actually do the inspection. Again — we brought the car in for inspection, they took the car, gave it back to us an hour later, and made us pay the bill. But they DIDN’T ACTUALLY DO IT.
No words. I now wonder if they actually did the service and replaced the parts we paid for, or they also «forgot». Anyways, it was our last time at Kelly’s of Woburn.

Only one word. Harassment. This place is ridiculous. I showed interest in trading in my current car and getting a Nissan. Nikki a scheduler has been harassing me for three weeks. I get calls, text messages and emails constantly. Doesn’t matter if its during the day at night or on weekends. She made me change my mind really fast about doing any kind of business there but still won’t leave me alone. Go somewhere else if you want to buy a Nissan.

I purchased two Rogues in a year one from Kelly and the other from a dealership in NC. I found my dealings with both dealerships great until today. I brought my rogue in for service (these guys are great) and wanted to look at a Titan to purchase. Well first of all sales team didn’t seem to care about helping but the customer service person did look up I they had any in stock at another dealership. Guess it’s difficult for them when they have no stock but I would have expected some discussions on how to get one on site to look at rather than telling me to go to another dealership. I will take their advice and look elsewhere but it will be the Toyota dealership down the street. Guys you gotta be problem solvers when your in sales!

I just purchased my second Nissan from a Kelly dealership — the first one was at the Lynnfield location about 8 years ago. On both occasions there was no hassle about pricing and the sale/​paperwork was wrapped up quickly. For me they truly live up to their slogan «we make it easy».
Here in Woburn I worked with Shawn on the sale.

Worst experience ever. The salesman was rude. I walked out before we could even get to the negotiations.

I had a great deal going with a dealership on the south shore, but was frustrated that they couldn’t locate the car I wanted. After five days, they still had no luck. I decided to get in touch with other dealers in MA and was thrilled when Jen from Kelley gave me the great news that they had access to the car in their Beverly shop. She sent me a link to the car since I was hesitant to begin dealing with a new company and assured me that her managers had called to confirm the car’s availability. Jenn also told me they’d honor the same deal and encouraged me to come in ASAP. I left work early, drove to the original dealership to get my deposit back, and then drove over an hour to this dealership. I was treated like a VIP! After about 20 minutes, I was told that «my» car had been sold two hours earlier. I was livid! They suggested I choose another color, or two, and that they could get it. They tricked me into walking into their dealership with hopes they could convince me to go with another color. So shady and rude. I wasted an entire afternoon over nonsense and lies. They had the nerve to tell me had I given them a deposit over the phone, it wouldn’t have been sold. Such lies! Had they told me that, I would have happily have done that. They then apologized stating they should have called to confirm the car’s availability, but I have the texts from Jen stating they had called.
I’m sure all dealerships play games, but Kelley takes the lead in lying. They only care about making a sale. Give your business to someone else.

I went in yesterday afternoon as Im in the market to buy a used car. I was greeted by Bill Sullivan and told him what I was looking for. He seemed uninterested to help me and somewhat judgmental with what I was looking for. He brought me out to the lot to look at cars and showed me a couple but didnt provide any details or offer for me to test drive them. He even asked at one point why I came in and I should have just looked online at their inventory. Granted I wanted a particular year/​color/​make but I would have looked at other options had they been presented to me. I even asked if I could see a brand new model. I was looking forward to test driving and understanding my options but I left unsatisfied and now having no interest to purchase a Nissan because the service was so awful.

I gave the one star for cleanliness of the waiting room and ease of use of the website to schedule an appointment. The lack of stars would be the extensive wait times for minimal/​no work on my car. The staff gives random reasons for time delays and only worked on my car after I threatened to leave after they hadn’t started working on it 3 hours after I arrived for my scheduled appointment! So if you want to be jerked around and waste your day in their waiting room then enjoy the free coffee and clean tables. You’re going to be here a while…

Buying any car is not a problem Thanks to true car.
Service team below average.
Its the service department that makes you very hesitant to due any business there.
The service department is condescending and contradicts what they owner’s manual states as recommended regular service on your new vehicle. They also will book an appointment for you– estimate your time and offer no apologies for delays etc.
I believe the service departments are trying to save money and its quite obvious, especially when you’re dealing with an educated consumer.

I just bought my second Nissan from here, and I would never go anywhere else! My salesman Bill was beyond helpful and made sure I was 100% happy and also made sure I was totally informed about the vehicle I was buying. All of the staff there is very friendly and always smiling and saying hello, but Bill went out of his way to go above and beyond from the minute I walked in, to when I drove off in my new car! What I especially loved about having Bill as my salesman was that he had no intention of taking advantage of a sale by trying to push things I did not want or need.
I am looking forward to buying all of my cars from Bill, and I will recommend him to all of my friends and family!

Excellent experience purchasing a new car here! Went to some other places first; they were all pushy and shady; typical car salesman dishonesty and game-​playing.; Often after leaving a dealership I need to shower to rid myself of the scum. Not here. They were honest, efficient and straightforward; no hard sells on the extra crap that aren’t really necessary, no financing games, no gross sales bs. They gave me the price I wanted and I was in and out of there with a brand new car in a couple of hours. I’d highly recommend them. I could never have imagined that buying a car could be so straightforward and painless.

My experience with Kelly Nissan has been mixed. I found the car that I had been searching for, and the sales manager offered me a great price. At that point, they had me. From that point on, my experience soured.
There was an absurdly low offer on my trade in (online forum friends unanimously told me to run away — that I was about to get screwed). Ultimately I sold my trade in at the nearest Ford dealer for $ 8000 more than Kelly Nissan’s offer. I am so lucky to have gotten solid information online.
Then there was the $ 400 documentation fee (which is capped, BTW, at $ 27 by law in New Hampshire and $ 75 in New York). This is the fee for the dealer filing out paperwork. I asked about it and they said there is nothing they can do (and that New Hampshire «gets people» in other ways).
Then I found a couple dents and some scratches in the paint after the sale. I had them fixed at a great detailer, who I am also reviewing. I asked the dealer about it and sent him pictures of the dents and paint damage… He said that they are «under review» last week. I think I know where this is headed…
In the meantime he has been calling and emailing me, telling me that I need to complete Nissan’s owner feedback «with all 10’s». This type of «coaching» doesn’t seem ethical to me.
I would not recommend these guys. I am hoping that they can make it right with me. If they can, then I will edit this review accordingly. If you read this review the way it is, well, that’s the way it went.

They have online coupon which says «10% off parts and labor on ANY SERVICE or Repairs OF YOUR CHOICE».

Great service! I turned in my leased Armada and released the same vehicle. The process was very smooth and the service was great.
I will be back in 3 years when my 2014 Armada lease is up!

Purchasing a new car should be a positive experience, but it usually seems to be as pleasant as getting a hot poker in the eye. I leased a new car through Kelly Nissan and found the experience to be stress free. My salesman, Joe Gulino, was extremely helpful and didn’t go overboard trying to sell me something I didn’t want or need. I’m sure I’ll be heading back to Kelly Nissan in 3 years for my next lease!

I went into Kelly Nissan for a battery. They took care of that no problem and the price was not bad due to my coupon. BUT make sure it’s a Kelly Nissan coupon, they do NOT take competitors coupons, as most dealerships do. Anyway, They came back to me and said my air filter and cabin air filter were terrible and I need rear brakes. They are dead wrong! I just had my car at Jiffy Lube 2 weeks prior and they replaced BOTH filters, I saw them do it! I also had front brakes replaced and was told my rears are perfectly fine! I will not be going back to Kelly Nissan and in fact, my next car will be a Honda. Kelly Nissan helped me make that decision!

I have to first start out by saying I did not buy my Nissan here, and that was the biggest mistake ever. I needed some programming done on my new vehicle and decided to go to Kelly as I was frustrated with the dealer I purchased from. Tina, the service manager, has been nothing short amazing and extremely helpful. I regret not purchasing from there but I will make this my go to place for any service needed on my Nissan as well as any future Nissan purchases.