Walmart Supercenter

Walmart has an useful phone app for customers going to get their store pick up items. When you pull into their parking lot, a notification pops up giving you the option to check-​in before going inside. I arrived at this store on ¹²⁄₁₃ at 9:55 pm and used the app to check-​in as I was walking towards the entrance. I immediately received a notice on the app that read «an associate is now preparing your items.» However, when I walked up to the customer service area, I noticed there were no employees present and the all of the lights were turned off. I asked a nearby associate why it was already closed when it was not yet 10 pm. I followed the associate to where Selina, the Sales Manager, was standing at the front registers. She asked Selina if the customer service area was closed. She wouldn’t even look up to make any eye contact, but instead very rudely said it was closed.
In a non confrontational tone, I asked her why the department was already closed when I walked in beforehand. She told me that if there is no one waiting in line, they close the department early. I then showed her on the app where it said an associate was preparing my item. The rude behavior just continued. She rolled her eyes, became defensive, and said she knew nothing about this app or the option of checking in. I’m pretty surprised that a Sales Manager has no knowledge of a tool that is useful for both the consumers and the employees. I told her my item was already paid for and I just wanted to pick it up. With another eye roll she said there was nothing to be done about it. I asked to speak with the manager on duty, who she called. When she got off the phone she told me that he was in a meeting for at least another 15 minutes or more, and therefore my only two options were to come back in the morning if I wished to speak with the store manager or wait until his meeting was finished. I told her I would wait. I shopped around for a few minutes and then made my way back to the registers. The meeting lasted longer than I was originally told, so I stood in front of the registers and waited.
I am appalled by the amount of attitude I received from Selina. It was completely unwarranted. My attitude was never negative towards her. I simply questioned why the department was closed before its posted time and how no one was aware of the app, especially a manager. Even as I waited for the manager on duty she would walk by and give me the dirtiest looks. When she came by to tell me that the manager was on the way, she didn’t even stop and make eye contact with me. She just strolled right by me and muttered «he’s coming.»
A few moments later I was greeted by the manager. I told him the situation, how Selina acted towards me, showed him the app, and without hesitation went and collected my item. That entire ordeal could have easily been avoided if it was handled properly to begin with. Instead, I was treated like I had done something wrong by one individual. Plus I was in the store from 9:55pm until 11:45pm just to pick up one item that I had already purchased on the website.

Stood at the deli counter this morning literally 5 minutes (timed it) with nobody coming from the back. Spotted a lady putting out produce nearby and politely excused myself and asked if there was anyone in the deli. The lady very dryly told me there were 3 people in there, then said, «If you wait a minute, I can go back there.» I was recently laid off work, and would be happy to have a job just about anywhere. Why do these people treat customers like we are holding them hostage and forcing them to serve us?

I’ve definitely been in worse walmarts, but i’ve been in better ones as well. This one in particular, typically has what I need whenever I come in, although I sometimes (most times) have to work to find it.
I went in today to get a gift card and birthday card, simple enough right? I found that a lot of the birthday cards that had sound/​music were broken, and many cards were either out of place (happy birthday dad in the happy birthday sis section) or the card envelope was the wrong size, although I did find one I wanted that did work for me.
More concerning was the gift cards, because on two different check out lanes, I picked up a visa gift card and the back strip was torn off, for no good purposes i’m sure. But again, with work, I was able to find a card that I was comfortable buying
Customer service is hit or miss, and I do smile whenever I see a walmart cashier hold up a 5 dollar bill to check for counterfeit bills, but whatever works for them.
Go ahead and grab yourself a subway sub if it suits you, because they’re in there… and hey, movies! Redbox is inside too.
So yea, it’s walmart, it’s convenient, and they usually have what you’re looking for.

This location has the worst customer service. they will have you waiting in line for a day and if you ask anyone for help with anything believe me they will get an attitude with you… I will drive further so I won’t have to deal with this. And am still waiting in line as I write this long post, Walmart don’t care about their customers!!!

This place SUCKS!!! The staff consists of miserable people who hate their job, and the store is always a mess. Shame.

I have no real issues here. This place just opened up a few months ago which caused the Kroger across the street to renovate their inside. Since this Walmart is still new, the place is still fairly clean and orderly. I like to go here for convenience reasons, plus I like Walmart in general. They aren’t 24 hours which is a downfall. But hey, not many places are in Georgia. I’m from Vegas and almost everything was ²⁴⁄₇ so I got used to that. Oh, the convenience that was.
The only real complaint is some of the employees here. I bought a pot & pan set for $ 20 but when I went home to open it, one of the glass lids was completely shattered but hey these things happen so I wasn’t trippin’. I went back to the customer service area to exchange it. The customers in front of me were trying to return a very old and dusty looking vacuum without a receipt. I could tell it was frustrating the cashier up front. I remained patient and another employee told me he’d help me at the other register so I went there and waited. Then another employee asked him to do something else so he just left me without a word. I just stayed up there and waited. The other cashier was done with her customers and called the next person that was in line after me while I was still waiting at the cashier next to hers! That person pointed to me saying I was next. So the cashier looked at me and told me in the same rude tone she used on that other person «Can I help you?»
Uhh, are we in the DDS? Because you sure sounded like it.
I know retail is frustrating as hell. Trust me, I’ve worked in retail myself on the Las Vegas Strip in the second largest Forever 21 in the United States with thousands of tourists from all over the country AND out of country – Every. Single. Day. And before that I’ve worked at a two story Ross on the Las Vegas Strip. So I’m not speaking on this issue in a one sided view point is what I’m saying. Customers can be frustrating but you shouldn’t take out your previous frustrations from one customer and take it out on a whole different customer. Breathe. Reset yourself.
On the plus side, I was there yesterday shopping for groceries when a nearby employee asked me politely if I needed help which was a somewhat rare moment for me coming from a Walmart employee. So I’m not sure if they were trying to improve their customer service as a whole or if it was just that individual person. Either way, customer service is a hit or miss here but I’m still coming back since I live nearby.

Due to closures of competitors, this store, being relatively new, is really making an impact in this area of town! Relatively clean still because it is so new is a welcome site to any shopper. Never a shortage of available carts which makes shopping easy. The self-​check out lanes are the way to go here for speed and efficiency. There are only ever 2 – 3 staffed lanes open at any given time of day.
This store has a full grocery section on the left, a well staffed pharmacy on the right and clothing+ in the middle.
If you just wanna pick up some milk on the way home, this is not where you wanna stop. Dairy is all the way on the back wall of the store. And we all know, once your inside, you will never leave with just what you came searching for. Inevitably, you find more than you intended.

I’ve got so many check in’s at this location but not a review. Guess i’ll have to change that, This location is no better or worse than any other Walmart. I have the complaint here that I have with all of them. During the busy part of your day way do you have so few registers open? Surely there’s got to be a better way to push me into the impulse buy. Other than that this area really does need a good supermarket & Walmart does fit that need.

Huge store even carry red lobsters cheddar biscuits in the baking isle self check. out