Sephora

Warning: this is NOT a real Sephora. This is a JCP. They do not carry all the products regular Sephora carry, and returns from other Sephora can’t be made here. Wish I knew that before I drove 30 minutes!

Why is Nazart always so rude? I shop here so, so often and she’s always in a bad mood. She’s a terrible employee. By all the time, I mean ALL the time. Sometimes I shop 3 of 5 days, and or 4 of the 7 as I go through makeup like crazy. My reward points speek for themselves. She’s very insecure and definitely should not be working in the beauty industry. I shop Sephora so much I have even seen her be rude to other people. She literally acts like you’re bothering her and gives customers dirty looks. Today she accused me of lying twice, while not looking at my face. The day prior I spoke to an employee about returning a NARS limited edition eyeshadow that they no longer carried but was still brand new. (LIMITED EDITION). So while the other girl is wringing my refund she interrupts to say, «wait! Because we dont carry that name/​color, she didn’t get that here». I informed her that it was limited and I did purchase it there. She walked over to the NARS section and came back to say, «we don’t carry this color, she didn’t get this here, we can’t return it». Now mind you, this isn’t even her transaction. She’s butting in with another employee. She was cleaning and literally stopped to come over into our conversation. She must be a manager. I then informed her that I have photos and video because I vloged everything. She walked away without a word and the other girl gave me my refund. Smh

I read some of the reviews saying the girls here are rude but my experience was quite the opposite. Went here on a Sunday & it was really busy. Even though the store was packed & the girls were all busy, I was still tended to & the associate helping me did not rush me at all. She made sure I left happy with exactly what I needed. One of the best customer service experiences I have had at any Sephora.

So I recently came here to purchase a decent face powder. I was hoping to be asked if I needed any help. Unfortunately, no one approached me at all. Seeing that I was looking around waiting for somone to at least greet me and clueless for what I was looking for, no one was kind enough to come up to me. None of those girls were busy or occupied.
I had to help myself. I had to look for a face powder that matched my skin and it took me a while. I felt so akward and stupid. I think if one of the workers would of helped me it would of been faster. They were looking right at me and did not even bother. Seemed like all the girls there were careless about their customers or just lazy. They just looked so unfriendly and uptight, and must I mention when I first walked in, two of the employees were standing there ranting and raving about personal life stories that everyone can hear. So unprofessional! They saw me walk in and didn’t even say nothing to me, just kept standing there ranting over b. s that had nothing to do with work. I don’t think I’d come to this sephora ever again! The employees are rude, unfriendly and unprofessional. Sorry but not sorry.

This Sephora is pretty depressing. Everything from the customer service to lack of product has got me wondering why they are even still in business.
I was looking for a few products I needed to restock on but they were either out or just didn’t carry it at this location. I could see that maybe its because it’s a small section tucked inside JC Penny’s and not an actual Sephora store?
Its already an inconvenience having to dig around for what I need so, when I had to flag someone down to help me you can already imagine how annoyed I was. The girl who helped me was very unhelpful! I was standing there wondering how it was even possible for her to work there when she couldn’t even blend her contour.
If you’re looking for more options and better customer service, do yourself a favor and go to Arden!

they are never stocked, and one of the girls wears her makeup really cakey and she is very rude.

So here’s the deal I am the most indecisive person everrr. walking in I was approached by Cristen and she asked if I needed assistance, she helped color match me with 3 different foundations because I just can’t find the right one for my skin condition (adult acne). anyways I spent over 3 hours here and still couldn’t figure out what I wanted. but she continued to check on me and give me more info on each product. she is awesome! and yesss they are ALWAYS busy, it’s customer service people be a little more understanding. if you want personal attention go on a week day they aren’t as busy and can spend a little more time with you!

I come to sephora a lot and I’m usually left standing by myself untill someone is free enough to help me and usually the associates are not friendly. They get snobby, and it ends up me being in a really pissed off mood. I come around 4 – 5 and I come across the same snobby people, I remeber I was doing a return and the associate was extremely snobby and made me look stupid for making a return. I picked up a few makeup products and my skin is super sensitive and they end up reacting on me so since I spent like $ 80 on the product and they didn’t work on me, sensible thing would be is to bring it back so I don’t waste my money. So I brought the items back and the associate acted as if I stole this products, used them to my hearts content and then brought it back. She kept telling me that these product were all used and I kept telling her very politely yes they’re used, I used them and they reacted on my skin so I’m bringing it back. And she replied in a very rude way saying well what was the need of purchasing these products, I look at her with the obvious expression of are you stupid? I didn’t say anything I just said well I won’t purchase them next time. One of my returns including a concealor from nars, I had purchased it the day before and when I had opened it, it looked clearly used, it wasn’t a new bottle because you can see the bubble spots in the jar. I told her that I had purchased it the day before and when I opened it, it clearly was used. And what does the associate do, she tells me straight up that she’s not gonna return it and she does something where on the receipt I got back, she notes, defective item not eligible for return. So I can’t come back and return it and I just wasted my money on a product other people used. I’m in shock and nearly in tears at the rudeness and how much of a bitch she was. And then even after all that insult I got my return and wanted to shop for other things and in the corner of my eye as I walk away from the register, I hear her talking shit about me to another co worker, telling the co worker how I’m trying to outsmart sephora and how stupid I looked. Like what the heck!!! I spent my hard earned money on products that reacted very badly on my skin and that was clearly used by someone else and she’s saying I’m the one to outsmart them??? I immediately walked out and told myself I’m never coming back when she’s working. And that’s how it is, everytime I see that associate I willl never step foot onto sephora and I told my friends and family about my experience. I should get her name so I can report her to the manager on what an awful associate she is. Then I came another time for foundation and again I stood there looking like an idiot because everyone else was too busy talking to each other rather than helping the customer and mind you im a very polite and understanding customer, I will never argue with an associate or be rude because I understand how busy it gets. Then I was approached by an associate named Kiana and OMG she’s like a best friend at sephora. Even though I just met her I feel like shes my best friend at sephora. I will only go there if Kiana is there. She’s so friendly and Is quick to give you what items you need. She works so hard to give you the right products and she works with you to make sure you’re happy. I was so so so pleased. She’s such an awesome person I couldn’t believe how nice and friendly she was! Another thing is that she took in account my sensitive skin and allergies to some ingredients and she thoroughly went through every product to make sure I had the right product and indeed I always do! My skin never reacts on the products she gives me and because of her friendly and funny conversations I leave in such a happy mood! I love her so much! And she’s my go to gal at sephora! Sephora all I have to say is she’s hands down the best associate I’ve come across there and I will always come back thanks to her! 5 star rating for this place only thanks to her!

1.5 stars. The two things I came in there for: Benefit brow and Stila lip they didn’t have. I gave an extra star for the customer service, they were nice enough and willing to help, but come on… Have one of your reps reorder and stock BEFORE you run out! SMH.
I went in there four days later and they were still out of a bunch of stuff! Yep pretty disappointing.

Thursday July 30, 2015 at 3:08pm. Early that day, my daughter and I went to Sephora to buy foundation. We tested/​tried a few and found one. I purchased it and used my 10% discount card. When we left the store we both realize the color did not match. So. later that afternoon my daughter and I went back to Sephora to exchange/​find a better shade. We went to the «Beauty Studio» their were 5 employees standing there and NOT one asked if we needed help. There was one employee that stood out. not in a good way. She was not approachable, she didn’t offer her assistance, and was VERY rude! She looked at me and my daughter from head to toe and rolled her eyes at us. I ignored her and went on with my business. When we found a foundation shade. we just wanted to leave the store ASAP, because we felt we were not wanted. When I went to the register. the sales lady who was rude was there. I asked her polity if she was able to give me 10% off (because I was at the store earlier that day). She said, «NO.because it was a one time use». I said, if I call Coorporate would they same the thing? And she replied «YES». I asked her for the Coorporate number and her name and of course she did not give it to me. I was pissed and frustrated. In a calmly voice. I leaned over and told her to «Smile a little bit more». When the transaction was done. she mumbled and called me a «B» (she didn’t know I heard her). Instead of giving me the info. she called her manager. I spoke to the manager and explained/​told her what happened. Per manager: «why didn’t she call me?» «I would have allowed the 10% discount.» She was not happy with the situation and said, «that was unacceptable».
Solution: the manger apologized and gave me the 10% discount.
Coorporate is aware of the issue.

Having worked at Sephora I knew that if they don’t want a return to happen, they will find all ways to make you not have that return. They have a quota each hour or every few hours, so I guess I get it. Even though my drivers license didn’t work, the woman could’ve entered my information but she didn’t. She literally refused my return. So shady and manipulative on their end.

The staff is super helpful and very nice! Came by today to grab a facial mask and got my birthday freebie!

Too small, never stocked, customer service lacks. Ulta is way better. If I need anything from Sephora I now order online.

I love love love love love love love Sephora.
The girls here are always helpful and can always answer any questions that I have as I am a novice when it comes to make up.

So I call Sephora to book an appointment for my 9 year anniversary, they had an event going on before noon & double check if she could squeeze me in, she call back and told me they can book an appointment with me. Which was really helpful & nice of them even if they had an event! Call Mac the same day but they didn’t even want to help. It’s the thought that counts! Now I rather go to Sephora then Mac! They never disappoint me, my husband always spent a lot of $$$ there for my gifts! This other time one of the girls didn’t help me call for a product… instead she told me to call myself, and it wasn’t even busy. So it depend on some employee I guess if it wasn’t for that I would give this place 5 stars!

I shop here quite frequently but today I was completely appalled at the way the associate treated me. I show up with 10 day old eye lash curler and receipt in hand asking for a refund because the product was not to my satisfaction. 1^st, the woman that helped me told me that the eye lash curler was old and it could not be returned. But she has the receipt in her hand… The item was only ten days old and of course I used it, but the product was not to my satisfaction, thus the reason for the return… 2^nd, she doesn’t even take a look at the receipt before telling me that I didn’t have the correct receipt. I had to help her do her job and show her that the receipt was in fact for the eyelash curler. Pretty much she did nothing to help me and refused to do the refund. Nice to know the type of customer service you will get a Sephora store. Ill do my shopping at ulta from now on.

I love this location. Very convenient… the two malls that are next to each other HOWEVER, is another story LOL
Too bad the only major sephora’s are located in modesto and sacramento but these will do just fine… they just don’t have EVERYTHING. Love sephora!
They give you a refund if you purchase here but if you purchase online or brands that they don’t happen to carry then they will give you store credit on a jcpenny card. I have returned quite a few products that don’t mesh with my sensitive skin and they have no problems with the returns, exchanges, or cash back depending on the situation.

I went here the day after Christmas, I know… a busy day. There was a line about 7 deep. I waited since I needed my Kat Von D foundation and didn’t want to deal with traffic from Manteca. The girls asked everyone as they came to the register if they had the insider card, some didn’t so that added time to the line. I know, it’s their job but keep that line flowing. I wasn’t offered any samples and I asked if I could pick up my Birthday gift since my Birthday was in just 3 weeks. The girl said to come back she couldn’t give me anything. That was annoying I just spent $ 40 on foundation and you can’t offer a sample or give me my Birthday gift? Plus, this Stockton location is weird. The mall across the street isn’t connected. Thank god we weren’t really shopping.

My wife bought a few items in the store which totaled $ 84 and used a $ 15 off coupon if you spend $ 50. After getting home she realized she didn’t want a $ 28 item. On returning they would NOT give us a full refund even though we were still over the $ 50 threshold!!! I even asked them to refund us the entire purchase and recharge us for the other items then apply the discount. They would NOT do that!!! So this company would NOT do what was right so they lost a customer who has two daughters over $ 4 and change!!! Also, I will tell everyone I know NOT to patronize this place because there are many other beauty supply places around that would be hungry for our business!!!

I love this place! It is definitely not the biggest Sephora I have been to but every time I go there the employees are so friendly and helpful. One girl that works there which happens to be there every time I visit the store is extremely nice. She is super easy to talk to and has helped me on several occasions find a product that work best for me. I wish I could remember her name I just know she wears glasses and is tall. :) But of course there is always at least one person that is not full of sunshine and I have run into her a couple times and have been greeted with «that look» or not acknowledge at all. For the most part the employees are friendly and knowledgeable. The store its self is always clean and there are always great sales on a variety of items so it is a nice way to try out new things. I wish it was a tad bit bigger but it is inside of JCP so I can understand the space issue. Other than that I think it is a great addition to Stockton and just another stop I have added when I am out shopping.