Eyebrow Masters

I’ve been going to sherwood eyebrows masters for past almost 3 yrs and i became one of their regular customers. I would always sign up for their their membership (three months for $ 70). But one day I went their without my id and the owner didn’t make an exception to do my eveybrow. Even though She knows me personally she did my facials before. I was very disappointed by this kind of cus service. My frenz always told me to try some other places i never went cus i was happy with them for the most part. But now after this incident I’ve waited to get my membership expired. Now I will never go there again.

Beyond upset. My eyebrows look horrible. My fiancé and I were walking by and the lady was standing in the front of the store. I was looking at their henna poster and price sheet on the outside glass. The women tells me come on you need your eyebrows threaded. I said they are really that bad and she nods her head so I gave in, I had already been thinking about it. So I sat down and she goes just the eyebrows not your full face??? I said umm no thank you. So she began threaded and kept breaking the thread and asked me the third time she broke the string if I was Mexican… No I am not? After she was done she showed me my eyebrows with a tiny mirror which looked fine until I went to go pay and saw the big mirror close up. she asked me if I like them and I told her one is thicker than the other and she told me no they look perfect as she rang my card. So I left upset as my fiancé said your writing a Unilocal review so this doesn’t happen to another women right. So here I am.

Zero customer service. Never go to the place again. No one aknowledged my presence for 5 minutes. Stood there like I was not wanted there. Later the younger girl did my brows. Service was jut ok.

I love this place. My sister and I always go together and get great service. We like going to the actual store the one inside Sherwood. The girls are always really nice to us. I don’t get why people complain about the price, get a membership if you don’t wanna pay $ 12 every time. I love love love this place tho, only place I trust with my eyebrows. I wish they had a location in south Stockton tho. The owner is really nice! I love her! I totally recommend this place!

Didnt even get anything done here. Terrible service! Was standing there in the front by the desk and a girl (youngest looking of the three that work there) didnt even acknowledge my presence until like three minutes later and all i got was a «hi» as if i was inconveniencing her by standing there! Talk about awkward and rude! So, we just walked out. I’ll bash on this place any just for pure lack of common sense and manners!

They should get negative stars for service!!! None of the employees are on the same page! Made me fill like a criminal!!! I went to get my eyebrows and one spot under my eyes done on 3÷15÷2013, I asked her how much? (because everytime I go its a diffrent price with a diffrent girl). She said $ 10.00 for the full cheeks I told her I didn’t want my cheeks just one spot under my eye, and last time they did it they charged my $ 4.00! I told her I did not want it because I paid $ 4.00 before, she said okay I will do it and started the service. After she was done she tried to charge me the additional $ 10.00 and I said I did not agree to pay the $ 10.00 so she called her manager «I guess», and was talking to her in there language. Wait! here is the best part, she told me to turn around and look in the camera… HELLO was she serious!!! At this point I’m so pissed I ask to speak with the manager myself and told her, her and her employees need to be on the same page!!! She’s going on blah, blah, blah… she was basically scolding me like I was her employee! Hello I’m a customer!!! so so so unprofessional!!! They need to be more clear on what there gonna charge before they do it. If they don’t do it that’s that I will go somewhere else! If I go somewhere I want something done and go back and there’s a diffrent story not cool! Will never recommend this place and will not be going back!!!

Update — This place has done well enough to need to hire more people. Understand you may not get owner-​proprietor-​level customer service on weekends or with the newbies. I just spent twenty minutes getting my lip done by a bored young lady who blew garlic breath and infected facial piercing smell in my face while yanking me around like a RealGirl. No smile, no thank you, no exchange of pleasantries, but she did a good job.
It’s worth waiting for a less busy time when the senior staff are there.

Eyebrow Masters is in both the malls which makes it convenient. In the mall with best buy they have thier actual store which I just found out does threading, waxing, mani&pedi, facials and the whole deal. The one in the same mall as forever21/​oldnavy is just a booth and has only threading.
It’s on the expensive side for threading beacause it’s 12 for eyebrows and 7 for upperlip! So, $ 19 in total and for most people it’s a lot. But, end of the day the job that they do is amazing and the work backs up the price. Many people work there and again I’m amazed that every single one does a equally exceptional job.
If you want your eyebrows done in Stockton this is where you need to be going!
Wish they would have student discounts?

The customer service was pretty good; the owner, I’m guessing, knows what she’s doing as she don’t answer the phone while doing your brows. She already knew what I wanted right when I came into the store. I loved how my eye brows are now very symmetrical and clean! I felt my brow bone with my fingertips and they feel like they’ve just been waxed off! Very clean!
Does it hurt? Yeah, a little. But I find it relaxing and less tedious than plucking each and every stray hair by myself (which I’ve been doing for about 10 months now). At the end of my session, I became a little bit teary-​eyed but that may be from not being exposed to any eyebrow hair waxing/​threading.
My bare brow bone was light pink, as if waxed, but after a day, it goes away.
The biggest downside to this? It costs A LOT! $ 12??? That’s their standard clean-​up and shape rate. If you wanna know their other rates for other services, you can go to the kiosk in the mall with the Forever 21 or their main store in the other mall (the mall with the BestBuy). I was hoping it was going to be about $ 8 max since waxing at my old salon was about $ 6 but ehh.
As for lasting, I’ve only had my first threading this month and I haven’t seen a hair so far. So is it worth it? I guess. But I would go to an actual salon that specialize in threading; it might be cheaper there.