Chase Bank

The Chase bank downtown, their slogan for home owner who are having difficulty machining their payments’ slogan; «we are here to help.» That’s nothing but a bunch of crap. Tired of running back and forth to this bank. When you go there the home owner department is always locked, like they are keeping all the money there. You have to stand outside the door and knock till someone opens the door. There is no bell there, that would cost too much. I was doing a loan modification and went there to get all my documents filled and faxed over to another state for review. First time I went and the «specialist» helped me fill the forms and then we faxed papers over. Two weeks later I get a call that some papers were incorrectly filled, I told the caller that I had the papers filled with a «specialist» at Chase bank. Now I have to make appointment again, which would mean I have to take time out from my work and family to get to the appointment.
We to the specialist twice before getting the papers filled out right. They rejected the application and asked if I want to reapply, hell yes jack. This is my home and I want to keep it, but I can’t afford to make $ 1850 payments every month. Second time I went there upon the request from the specialist in NY who was assigned to my case. I went to the front desk and told them what’s going on this Mexican lady tell me that everyone has meeting today and she told me that she doesn’t or know how to go about filling the form. Had to make appointment again, take time off work and family. Then when I went on the second day, she looked at all the paper, the front desk lady at Chase Mendoza and told me that she will fax these papers over. I asked her isn’t any «specialist» going to work us through the paper work to make sure it’s filled right. She’s like don’t worry if there are problems or corrections they will contact you. Wif, I can’t keep taking my time off from work every now and then to come and correct the mistakes on these forms. She thinks we sit at home and have lots of time on our hand to keep coming to the bank daily. Get the papers filled the right way so we don’t have keep coming.
Everyone that worked there had the biggest butts, specially the front desk Mendoza. All they do is sit on their ass all day and now it’s as big as a coffee table. If you are here to help then help. She could have faxed the papers the first time when I went there rather then giving me an appointment and then without the «specialist’s review. How do these idiots’ get these kind of job. If you can’t do your job then quit.