Union Bank of California

Looking at everyone else responding to this branch it is no surprise that there are some serious problems. I suspect all this stems from the bank manager Julie who I spoke to briefly today. She was not only not helpful but extremely rude over the phone. Same goes for another employee here by the name of Christa. This person supposedly updated my records and sent out a new card. Well guess what I called customer service line today to get an update on my new ATM card and they do not even see a record of the changes made by Christa.
Regardless to say I will taking my business elsewhere.

This review is specific to mortgage lending with loan officer Javier Sanchez in this branch. No knowledge or experience in other departments.
Having represented over 500 financed homebuyers in over ten years, Union Bank achieved status as the new #1 WORST CUSTOMER EXPERIENCE EVER. My buyer client has strong income, no debt, perfect credit, has a very deep and profitable personal and business banking relationship with Union Bank, and has more than 2x the loan amount in cash on deposit with Union Bank. Yet loan officer and his manager have avoided and not returned some two dozen phone calls, have misrepresented the loan’s status at every turn. Transaction is 20 days late, Union Bank customer is paying $ 50/​day late fee, and stands to lose the house plus the $ 7500 deposit to seller because of it.
Meanwhile Union Bank stands to lose the entire banking relationship with their own client. They’ve already lost my endorsement: I will never allow a client I represent to get a purchase loan through Union Bank.

Went to this bank to cash my paycheck and was made to open an account. I expressed my concern as I have an issue with my last bank. The banker ran my social and opened an account anyway. Ten days later I’m buying groceries with my new debit card and it’s declined. Why? The union bank forced open an account for me rather than heeding my apprehension. Terrible experience.

Went to this bank to cash my check and received a conterfeit $ 100 bill. Took it back and was told that once it leaves the bank there is nothing they can do. They also told me that they didn’t think I received it from them, pretty much said I was lying. When I cashed my check I received 27 $ 100 bills and didn’t check them thinking a bank would never pass a conterfeit. Boy was I wrong. I called the bank manager, Julie, to let her know that I was offended by her employee and would write letters stating as much to the regional and CEO of the bank. She was supposed to provide me with names and corporate address which of course she never did.
My suggestions is that you check all the money that comes out of this bank, obviously they don’t.