Bray & Scarff

I bought appliances from Bray and Scarf and when my sub zero built in refrigerator wasn’t cooling I called their service department (I didn’t buy the sub zero from them). The service guy said that the evaporator, which was still under warranty after 9 years, needed to be replaced, they would order the part and charge me labor for replacement. In the meantime I paid for the «diagnostic» visit. The service department called me back, said the part was no longer made, and they would send me a coupon good towards a new refrigerator. The sub-​zero is a built in and replacement cost is around $ 8000 and I thought it strange that part obsolescence would occur on a 9 year old refrigerator. I went on the sub zero website where they list service people (Bray and Scarf is listed there) and called a great service guy from Reston who came the same day, He explained that (1) a part under warranty cannot be obsolete and (2) he could fix the refrigerator for a week with a coolant shock for 6 months while we waited for the part to arrive the next week.
I purchased a service plan from Bray and Scarf for the built in oven and dishwasher I bought, but I will never use it. I will find the best appliance repair people on the web for that brand and just write off the cost of the service plans.

Bought an oven and dishwasher from these guys and they were great.
But then made the mistake of going back a third time for a refrigerator.
Big mistake.
Paid the extra $ 50.00 Saturday delivery and the delivery was a no show, but my credit card was charged. No one answers the phone when I call either.
I sent an e-​mail to them on the corporate web site but I’m not expecting a response either. At least American Express will let me file a dispute for the charge they’ve already made and since the delivery is a no show, I hope I can get my money back

Easy to deal with until you have a problem. Bought several appliances including, double wall oven, cooktop and dishwasher. Installation was poor but Customer service even worse. In the first week, cleaned the Jenn Air cooktop with soap and water as recommended and the laser etched markings came off. When we told the story they basically called us liars saying it was impossible. Even though we purchased an extended warranty, their best offer was for us to pay $ 900 for a replacement for the $ 1600 cooktop, making our outlay $ 2500, totally unacceptable.

My husband and I bought several kitchen appliances from Bray and Scarf. When the microwave came it was dented and took forever to get a replacement. Our glass top stove also had trouble and the paint was bubbling off. Again, service was horrible. I purchased an additional warranty and they still gave me trouble about fixing the stove. The customer service is the worst. Don’t buy from here!!!