Loudoun Medical Group Immediate & Primary Care Center

This place is both a primary and urgent care, meaning you don’t have to make an appointment. I arrived around 5pm and waited around 25mins to be seen. Staff was friendly overall but when I met with the Doctor, I felt I wasn’t given the best care. He gave broad answers I wasn’t satisfied with.

I went there because my primary care doctor was booked up and I had already been sick for several days. The front desk people were all very nice, the nurse who checked my vitals was awesome. Then I was left waiting in the exam room for about an hour and a half. They even moved me out of one room to a different one. So I listened to chatting outside the door about movies and gossip and stuff and still I waited, while the cold medication I had taken was wearing off and I felt increasingly worse as time went on. I even heard someone ask how long I had been waiting and when she was told an hour, her response was, «seriously?» Then another 30 mins went by.
Never saw a doctor, only a nurse practitioner who prescribed me some really weird stuff and gave me some samples and notes on what to buy over the counter.
Based on being left waiting in the exam room alone for AN HOUR AND A HALF, I’m never going back there again.

The doctor who was the ONLY ONE there talked entirely too long for this place to be an urgent care. I expected a long wait but not while talking to the doctor. I admit he was very much speaking the truth and seemed factual, but… hurry up! I got prescribed two different prescriptions and not one actually helped, but aye that’s the chances of see a doctor who isn’t your primary doctor.

The receptionists are super friendly, very awesome.
The facility is convenient, and the waiting room is nice.
Had to wait 5 minutes past my appointment time to be taken back (not bad), then another 20 after getting my vitals before the doctor came in (bad).
Dr. Ma was super, super good. One of the only doctors I’ve ever been to who treats you like he cares and explains things very thoroughly. Usually docs are in and out as fast as they can be, if they even bother seeing you at all when you come in, instead relegating you to a nurse. Not Ma; he was great.
The nurses or whatever they are need some help. They suuuuuck. This one, I think she was a muscular Russian or something, had a very harsh demeanor. Which, fine, not everybody loves their job every day — but at least be good at your job! I had been hospitalized and to a few other doctors within the last month, resulting in having blood drawn THREE times in the last 45 days or so. But the nurse at LMG took THREE TRIES to get blood out of me (from a vein anyway). She seemed to not know what she was doing; she went in at angles that to me as a layperson (although I’ve taken blood and given IVs having been a former certified combat lifesaver in the Army) were obviously wrong and not going to work. She seemed pissed off at me because she couldn’t draw blood properly. She finally got it, but man, maybe find someone who can get it on the first or even second try. Everywhere else I had been lately was in and out fast on the first try, so I know I’m not hard to stick, and I definitely wasn’t dehydrated.
I’m going to keep going back because I really liked Dr. Ma.

Whoever the doctor was on Labor Day was a joke. Rude, scoffed at our questions and was not helpful. Coming here was a waste of time.

One star for the doctor I saw today. The other staff, including the front desk and nurse who took my initial vitals, were fantastic and fast and deserve more than that (5 stars for sure). However, the female doctor who was working Labor Day was rude, laughed at me when I discussed my illness and my plan of action, and was clearly annoyed with me and my partner. She didn’t greet us when she walked in the room. When I explained that I had just been the ER a few days before, she interrupted me and said «well, what are you doing here then?». When I was explaining my concerns about traveling overseas before having surgery (side note: not my decision, they can’t give me surgery for a few months), she laughed at me and showed no sympathy at all when I expressed worry about being in a hospital in a country I don’t speak the language. Her bedside manner is just blatantly terrible. I don’t think she is a regular MD there. I would HIGHLY advise LMG to reconsider ever having her stand in for the normal doctors on staff.
Never returning there ever again and neither is my family.

Rude front desk. They called me 20 min before my appointment to reschedule without so much as an apology. Nurse practitioner never called in my prescription. Disorganized and long wait times even with an appointment!!! Lab bills me 9 months later after my insurance had already changed. Save yourself the trouble!!! Take it from someone in health care!!!

Worst place ever! The receptionist was friendly but Dr. Martin was insulting. Literally, he insulted my husband with his demeaning comments. I was just waiting for my husband to explode which he probably would have if our son hadn’t been there and if he wasn’t in so much pain. I understand that we came in on a Sunday but no one should have to deal with being looked down upon. This is the exact reason why a handful of people are uncomfortable when going to the doctor. So sad that all bedside manners are lost in a profession that so desperately needs it.

I gave 4 stars, only because the front desk is rude. They’re not really friendly or welcoming. At my visit 3÷6÷15. The girl turned to the other girl and started speaking Spanish and started laughing and then told me to have a seat. However, Dr. Leon who I see is very good. He doesn’t rush and explains everything clearly. The nurses/​medical assistance are great as well.

Excellent urgent care phone assistance.

Called the Sterling office and Carol answered the phone. I asked to talk to Dr. Ma and was told he is seeing patients. No further inquiry as to whether I want to leave a message. So I wanted to leave a message and have him call me back. I also mentioned that the anti-​biotic prescribed is not working and I am feeling worse. Carol said the drugs are taking much longer these days to work! She didn’t even ask how long ago I started taking the meds! Was she giving me professional medical advice? Incredible!
I had to tell her that I would hear that from a doctor and not get her opinion, so please take my message and give it unchanged to the doctor. It has been 5 days on the Amoxicillin and I am not getting better at all, so please send a stronger anti-​biotic to the pharmacy or call me with advice. She said she would tell the doctor that I was not feeling better. Carol again told me that meds take longer these days and people usually see the doctor for follow-​up if they don’t get better. I insisted she give my message to the doctor and finally she took my name for the doctor!
Did I get a call back? Follow up tomorrow to know the rest…

I would definitely recommend this place to family and friends. I saw the nurse practitioner today and she was awesome and addressed all of my issues. All of the staff was friendly and helpful and the service was super quick but thorough. I’ll be going back here until I establish a primary care physician.

This was one of the worst medical experiencesi have ever had. I went there to help a sharp pain in my jaw and the first thing the «doctor» says is that they don’t give out pain medicine there. I didn’t ask for pain medicine to begin with. I was looking more for antibiotics to help an infection. The «doctor» of you want to call him that, did not do any tests to find out the problem but instead spoke to me like I was a piece of garbage and did not do a thing to help me. I found him very useless and offensive. I would rather die screaming than step foot in that place again. Do not waste your time and health going to that place because they will feel like you are wasting their time

I have chosen this LMG as my primary care physicians. Dr. Martin is awesome and I’m always greeted by smiles from the gals at the front desk. Even though I’ve relocated to Brambleton and could easily chose a closer facility, I will not and don’t mind the drive. Dr. Martin doesn’t rush and takes his time and listens. Luv this place.

My family has consulted with this group twice in the last month. On both both occasions, the staff performed at a level far beyond anything I’ve ever encountered at a walk-​in clinic before. The reception desk staff is courteous, welcoming, informative and extremely prompt. The medical assistants did all the preliminaries in a prompt, very personal manner. And both medical doctors we encountered were thorough, professional, very interactive, and well informed.
I still maintain a relationship with a family care physician for the truly complex or long term health issues, but for most health matters, the LMG Urgent Care Center offers comparable care that is quick and close by. Count me as a fan.

My husband and I are both using this facility for primary care. We have been there for 4 different reasons (immediate care as well as appointments) so far and each time the doctors we saw were excellent. Dr. Ma is especially caring and takes time to explain the diagnosis and the solutions he is proposing. They are also good at making referrals when they feel you need a specialist. We are both have Medicare as our primary insurance and it is wonderful to find an immediate care facility that will accept our insurance.

I had to come here on a Sunday afternoon after a injury that occurred during my kickboxing class. I was in and out fairly fast (less than 1hr!!) even with x-​rays. I thought the Dr. Ma was very informative and helpful in explaining what I needed to do for my injury. The only thing that I didn’t think was very professional was seeing one of their staff members eating their lunch in her work area. Normally you do not see this since staff normally eats their meals in a break room. I mean… it wasn’t like they were busy