Lindsay Volkswagen of Dulles

After several weeks of negotiations with Joshua Pidek, we agreed upon a purchase price. When we went to close the first time, he said the manufacturer’s zero percent financing would raise the price $ 1500. After renegotiating the numbers, we went to close a second time and he tried to add $ 250 to the price. He claimed his manager, Clint, had added the $ 250. I left feeling he was not very honest.

Best dealer period. They know how to do business. They won’t give you any hidden fees or anything. They make car buying process very straight forward and easy. I purchased a car from Simon Chu at Lindsay and it was the best car buying process I ever had. Five stars!

I was looking for a Volkswagen decided to stop in here. First of all the building itself is nice, clean and up to date. Also everyone I met were nice. I worked with Joshua Pidek which I would recommend asking for as your sales rep. He was quick efficient and was very knowledgeable and didn’t try to force me into something I didn’t like. Long story short ended up leasing a 2016 Jetta no issues at all. Would highly recommend

Joshua Pidek is a good guy and worth visiting if you are interested in VW. He is knowledgable regarding the product and seems to care about people.
You could do much worse.
The service dept is also competent and friendly.

I drove over an hour to get to Lindsay from my home in Baltimore because they had exactly the car (a blue VW Beetle) I was looking for. I wasn’t looking forward to being hassled or haggling, but I was genuinely surprised by how painless the process was. The hardest part was all the paperwork, but that’s pretty par for the course with buying a car. My salesman, Chuck, was great. He didn’t pressure me into making a decision, didn’t try to sell me anything I didn’t want, and even called for a follow-​up to make sure the car was meeting my expectations. Simple and easy. I will absolutely return — this dealer is worth the drive.

I would like to start this review off by thanking Blake, josh pidek & Larry for working with us to make sure we were happy with what my husband and I were purchasing. We had been in contact with josh for almost a month trying to find the perfect car to suit my husbands needs. Josh was never pushy nor did he try to sway us towards something we didn’t want. We test drove a few different cars until we found one we really liked. He was very patient with us in making our decision. Once we were talking numbers Blake was more than willing to get us where we wanted to be. We then moved on to the finance part with Larry who took the time to explain in great depth the different warranties they offer & their benefits. He was also not pushy in trying to sell us the warranties. We are very happy with our decision and how well we were treated! Thanks guys!

After seeing a newly posted used 2013 Tiguan SE on Lindsay Volkswagen’s website (it hadn’t been through the certification process yet, so the price wasn’t listed), I called and spoke with Raj Mishra. Raj contacted me promptly once the car had been certified and scheduled an appointment – because I wanted to see the car ASAP, Raj let me evaluate the car before it was detailed. I saw one other used car before making the decision to lease. Raj doesn’t work on Mondays or Tuesdays, but came in on a Monday so I could see the second used 2013 Tiguan SE and ultimately complete the leasing paperwork.
I’m very skeptical of car salesmen, but Raj was a dream to work with. He responded to my emails promptly and was available via email and/​or phone (seemingly at all hours of the day). I like that the salesmen at Lindsay Volkswagen don’t work on commission, so you don’t have to worry about being overcharged or upsold. The price of my leased 2016 Tiguan SE already came with the dealer’s built-​in discount and their $ 1,000 «Safety in Numbers» promotion. I was firm on my car having a white exterior and beige interior and Raj made that happen (my car was brought in from PA).
Overall, I am beyond pleased with my experience at Lindsay Volkswagen and that was in large part due to working with Raj. I will not be looking elsewhere to do business when my three-​year lease is up. If you are looking for a reliable, welcoming dealership to buy or lease a Volkswagen that guarantees the condition of their cars, I would highly recommend Lindsay Volkswagen; specifically, Raj Mishra.
As a side not, I also recommend using their complimentary fancy coffee machines; I think I had three caffe vanillas during my second visit.

Terrible experience here at Lindsay VW. Clint made a promise that he did not uphold by. Wasted hours of my time, only to tell me to leave the showroom and he didn’t need my business. I did just that and went to Sheehy, who beat there price and customer service was much better.

Lindsay Volkswagen met and exceeded our needs and what we’d expect in a car dealership. Their no hassle approach made this an enjoyable experience with buying a car. Alfonso Monteverde is the salesman you should see if you want quality sales service that is informative, friendly and motivating. Along with Alfonso, the rest of the Lindsay team made us feel welcome and like we were part of the family. Once again, if you’re looking for a quality vehicle and a top notched no hassle, friendly sales approach, Lindsay Volkswagen is the place to go. Ask for Alfonso and tell him Tim sent you!

Joshua Jay at Lindsay VW was hands down the best car salesman I’ve ever worked with.
Is it weird that I’d actually like to be friends w/​some who sold me a car???
I strongly recommend Mr. Jay’s services & it was a pleasure working with him… plus my wife & I love our new car.

Best Volkswagen dealership around Northern Virginia area! Great service and nice inventory of 2016 GTI to choose from. Unbelievable professionalism from Simon Chu (Sales), Jerry Holloway (General Manager) and whole staff. Simon was helpful and finding the right 2016 GTI for me. I will buy my next car there again for sure and definitely recommend Lindsay Volkswagen to family and friends looking for a new car. Loving my NEW 2016 Red GTI!

Hands down the worst experience in car service I have ever had. From constantly changing quotes on service and parts from on phone to the next, to mystery fees added to my quote, to not being able to get in touch with my service adviser. I received claims of «someone messed with your service ticket in my system and changed the price» and «I called and left you messages» (of which I have no phone record), and «my voicemail isn’t set up correctly so i didn’t get your message» (6!).
My car has been in the shop a week and counting with no communication on progress. I attempted to speak with the service managers Paul Boots and Jimmy Dow, but alas also received their answering machines, as well. Maybe their voicemail is broken too?
I’ve never had a place take this long for service, and be so disruptive to my life (I’m supposed to leave for vacation tomorrow). It doesn’t inspire much confidence to come back. If I could give zero stars, I would. I’d be happy to leave a better review if this situation can be satisfactorily rectified. But until then, I’d encourage you to save your sanity and move along to an establishment that acts like they want your business.

Bought a Jetta SE on President’s Day 2016. Working with Rosemarie Baham was a pleasure. She was very personable and knowledgeable and made the buying process simple and rewarding.

Chat online asking for questions about service, rep said he will check, and get back to me. 2 days past, no response, I email to gm of store, he forward email to service manager, he emailed me ask for what I need. I responded to his email. Again, I talk to the wall. What they think? The only store in VA?

BLUF — I did get the car I went in to look at… and the salesperson was very nice. however, I already had finances in hand and was pressured and hassled over and over and over to use VW financing, to buy add ons, etc. It was so bad the sales guy was asking questions at one point — then I realized he was taking info to run a credit report. I told him to cease that and not do it. Apparently he did anyway as I got a credit warning email and lo and behold, Lindsay VW ran a credit check — without my permission. Had this model been in stock at another dealer, I don’t think I would have stayed past the third time I was bothered for VW financing.

I have been in the market looking for a Audi Q7 TDI and saw a good deal at this dealership. I went there with high hopes of getting a hassle free experience and closing on the deal quickly since I was pre approved for financing. What I experienced from their Pre owned manager Blake was just horrendous and bad customer service. The manager behaved as if he is doing me a favor for talking about this SUV. I had discovered a brake issue while doing test drive and wanted them to fix it before proceeding further. His response to the issue was just plain arrogance and egregious. His arrogance was reflected in the fact that he did not want to step out of his office and have a decent conversation about this! Well, it did help me to make a decision to not go through this dealership for any of my future car needs. I am giving 2 stars only due to their Sales guy Marty who seem to be trying to get a resolution for this brake issue and seem genuinely interested in the deal. The manager should be sent to a Customer service boot camp and coached on dealing with customers.

We’re long-​time VW customers and even adopted Lindsay as our dealership when they provided excellent repair service on our faulty sunroof that the original dealership couldn’t fix. We came to explore options to replace our 2014 Jetta Sportwagon Diesel TDI due to the diesel engine scandal. Do you know we almost walked out of there with the exact opposite of what we came for!!! We were very explicit about a sunroof and diesel engine in the Toureg. Instead of finding us a car that fit our desires, they tried to slide by us a gas engine Toureg with no sunroof just so they could lease us a car. I know the diesel engine scandal is not Lindsay’s fault, but they could have been more honest about what was available and skipped the scare tactics. Thanks for the knowledge about leasing, but not for the underhanded salesmanship. Our next car will not be a Volkswagen!

I’ve bought my last 2 cars from here. The first experience was fantastic. The sales, the service, all of it was seamless. The second experience, not so much. I bought my GLI last year. Love the car, however servicing this go around has been a bit of a hassle. I’ve had to have a few parts ordered for replacement. It’s still covered under warranty, so no big deal. The first part I needed was received on the exact date that the service advisor told me it would be. They let me come in on the day I wanted and installed it quickly. It was great! Every time after that has been not so great. I never received any form of communication letting me know the parts had arrived. The gentleman helping me told me the part would arrive on a specific date. Two weeks following the «arrival date» had passed and I hadn’t heard anything. When I called to ask the status of the order, they told me they left me a message letting me know the part had been received. I never received anything. Voicemail, text message, email, nothing. The lack of communication in the service department is frustrating. Once they actually install the parts, the quality of the work is solid. I will give them that.
I’ve had great experiences here. My family and I have been loyal customers for years, but the service department has definitely taken a nose dive. I’ve considered taking my car elsewhere.

We’ve honestly never had a good service experience with this dealership. Originally we brought our VW Routan (minivan) in for an issue whereby the user settings were deleted when changing the memory seats from 2^nd driver to the 1^st. According to the service advisor there was no problem. That was some time ago. The problem still exists (every time I hit my «seat 1» memory button I lose all of my radio presets, etc.) but they won’t even acknowledge it much less fix it.
Ordinarily I wouldn’t write a negative review but then today my wife took the van in for a minor issue. And again the service team would not assist. They even accused my wife of lying. And gave us a $ 400+ estimate for what is realistically a 15 minute fix. Nice tactic. This isn’t the first time I’ve seen auto service men act disrespectfully towards women but you expect more and a higher class of service from a brand such as VW. Certainly the other dealerships with whom we’ve worked — Lexus, Mercedes, Jeep — have been far more customer-​centric, cooperative and respectful.
Knowing the misogynist tendencies of a few men in that profession I called to follow up and address the dishonesty issue but received no help from the service advisor who also wouldn’t forward my call to the service manager. He even acted mockingly that I got upset! I hung up, dialed the main number to get speak with the service manager who then lied to me at least three times in a brief conversation. I challenged him on this and he had no retort but told me he «trusted [his] guys» over my wife — after being caught in multiple lies with me in a 10 minute conversation! Remember this was an extremely MINOR issue — as I’d already punted on the earlier electronics issue they wouldn’t even address.
So multiple advisors on multiple occasions at this dealership have either been downright dishonest, insulting or lazy and now we see why — the service manager himself is without any integrity or a basic customer-​centric mindset. I didn’t try the General Manager but do I really need to do that? I’ve never even met the service managers at the many other dealerships with whom I’ve worked over the past few decades.
I’m so infuriated with this pathetic dealership. Such total frauds. I regret I have to give them one star.

I was sitting next to my wife on Monday while she spoke with a Service Advisor to schedule her appointment about a loud HVAC fan motor in our 2012 Routan. He scheduled her for 7 am on Wednesday Morning. She told him we would need our car back by 5pm. I dropped the car off on time but the Service Advisor was not there so I gave it to another Service Advisor. Of course no one called to say anything about our car. I called and they were closed for the day. So Thursday came, I called again and spoke to the appt. person and she said she would relay a note to the Service Advisor, still no one called. So I drove to the dealership and again our Service Advisor was no where to be found and the Service Advisor I had given the keys to knew nothing about what happened to our car. He would ask the other gentleman to give us a call. So 5.5 hours pass still no call. So again I call the Dealership, again the service department is closed but sales was open but could not speak with a manager.
So basically I have no idea no communication. Sad thing is I used to work at dealerships for 5 Years. Most of them run either ADP or Reynolds & Reynolds software to process their business. The gentleman I spoke with today in person did not even try to look up what technician was working on my car to find out. Did not try and reach our Service Advisor on a cell phone. We always tried to under promise and over deliver. If a customer was asking for help we always took ownership of the situation and found a resolution with a little bit of effort andn communication. A car dealership is bigger than 1 person it is supposed to team and that team tends to the customers. I know being a Service Advisor is about one of the worst of jobs at a dealership. Its stressful, long hours, deal good customers, difficult customers, good technicians, bad technicians, extended warranties, parts problems, impossible scheduling nightmares. I respect the job and Im pretty gracious to their profession. All I want is a simple phone call, I even understand you can forget for 1 day but we are going on to day 3. I know I am on this gentleman’s to do list on his computer looking back at his face. This dealership’s service department is pretty much a disaster.

This place is garbage. Overpriced. The service department gives you all these issues that you need to fix on your car that just aren’t true. Today they told me it’d take 2.5 hrs for an oil change and a break flush. Figured maybe they’re backed up or something so I waited patiently. 2.5hrs later no one had checked in with me, so I went to talk to them. It hadn’t even been started yet. The service rep told me he took the car out to «see what was going on». Uhh what?! My response, «nothing is going on, it needs an oil change». So still waiting. 3hrs now. Never coming back. I’d give less than a star if I could.

DO NOT WASTE YOUR TIME HERE !!
2015 GOLF TDI DSG SEL
First time they offered me 2k down and 430 a month for 3 years 36k miles lease.
I walked away.
I had final offer from other dealer (FtzM in MD) same condition but no down 403 a month.
This Lindsay ask me hows my shopping with other dealers. SO
I told them my 403 a month deal. The sales person told me he can do it for 399 a month.
I went to pick up the car today. The finance guy told me its 420 a months.
Later, the «MANAGER» came and told me the «the other manager» made a mistake. He can not sell the car with losing money.
I walked away «TWICE»
DO NOT EVEN TRY TO COME HERE. WASTE YOUR TIME.
I bought car so many times. Landmark Honda. Radley Acura, VW at Fairfax, Fitzmall Hyunday MD, Bill page Honda, Tim brett Ford, Bill page Toyota, and so on.
This dealer is doing 1970s way to sell the cars.
Good luck guys cause all my folks will not come here. For not even a service.
Really, good luck

Having spent the better part of two days negotiating a price with Lindsay VW for a new car, I finally gave up today.
Nine years ago, we bought our sixth Volkswagen at Lindsay. It was 2005 and the experience was great. Paul Schneider, a former salesman, was a true gentleman. We used Lindsay for service since 2005, however this dealership has taken a turn for the worse.
While negotiating pricing via email with the salesman, the internet sales manager accidentally sent me a copy of a note meant for his salesman. The note was advising the salesman that «this guy is confused» and to «just smooth him over» and to close the deal with «no more negotiating». So while I realize this wasn’t meant for my eyes, the sender offered a very weak apology. Additionally, my report of his behavior to the dealership management was ignored, as they never responded at all. Crickets. They clearly don’t care about their customers.
If you go to buy a car at Lindsay, be prepared to pay too much for a car and be told that all of the other dealers in the area are, to quote them, «liars». Seriously?
We are now dealing with Stohlman VW and have been treated politely and been offered much better pricing. We have purchased VWs from them in the past, and should have stayed with them.
I realize that all dealers have their issues, and that employees have bad days. An email from the dealership manager would have been nice. I don’t think that is asking too much. If you enjoy being smoothed over, this may be the place for you.

So many reasons I will never return to Lindsay. From the sales to the service department, I have experienced terrible service. I honestly feel that a sleazy used car lot is a step above this dealership. LOVE my new V
olkswagen, but HATE Lindsay. I wish we could return the car and buy it elsewhere. We negotiated a great deal (perhaps that is the problem now?) and I suppose you get what you pay for. It would have been much better to have paid more money to a more customer-​oriented dealership. I have certainly learned my lesson and will tell everyone I know to avoid Lindsay at all costs!

The buying experience is top-​notch, but the service department can be a cause for concern. Each time I have had to deal with service, it has been a pretty major exercise in frustration: promised callbacks don’t happen, voicemails go «missing», and it seems some employees are poorly informed as to what the warranty covers.
The quality of the repairs seems to be pretty good, bit I wish each repair didn’t require a dozen phone calls to a half dozen employees to figure out the logistics.

Davit Simikyan (our Sales & Leasing Consultant) provided excellent customer service and was a great help in assisting us with our car buying needs. This is a great place to go if you want great deals and excellent customer care!

Car Dealerships and service are usually not something most people get excited about! The level of service here has been exemplary in all the years I have been coming here! Scheduling regular appointments is smooth… my service representative Glenn is awesome… even remembered my name. The customer lounge is nicely stocked and comfy. Wandered into the showroom to just browse and the salespeople did not hover; actually had a nice conversation with Ead (sp) about VW’s…appreciate not having pushy salespeople hovering around! Thanks Lindsay VW. You have a happy customer here!

Deplorable customer service. Recommend Stohlman VW for service as better alternative dealer.
Been using Lindsay VW for service based on its owner’s recommendation. After several years and thousands of dollars the service department finally ruined the VW experience.
I have had my car returned filthy (grease and dark marks from boots) all over my rear leather seat area. I have had my car returned with incomplete repairs and had to drive all the way back to the dealer. I took my VW in for the annual State Safety inspection and the service department wanted $ 1750 to repair the vehicle. I have been taking my VW to Lindsay about three times each year TO AVOID huge repairs expenses depending on them to appropriately guide me in repairs besides draining my wallet. The best part is the repair that I was advised I needed last service visit was not even mentioned in the $ 1750 repair, so I guess those items were all of a sudden not in need of repair. I’ll bet I have had at least eight different service advisors over the years each time I visit I have new service advisor.
VW of America got involved because of the «overselling of repairs» by Lindsay VW service. The Lindsay VW General manager ignored not only me but also VW of America corporate. Astonishing that VW of America, which is headquartered here in Herndon, tolerates this kind of customer service especially with slumping VW sales.
Shop and service your VW elsewhere. Caveat Emptor.

Rudest salesman EVER. The salesmen we dealt with was rude and unprofessional. He told my wife multiple times she had «no clue what she was talking about» when she would speak about concerns for how I would use the vehicle. When I finally decided on a car I said my credit wasn’t that great… The salesman started swearing in front of us. We spoke with the manager about it but he acted like we were a bother. Nobody ever cared to ask me how much money I was using as a down payment. I had almost 20k for a down payment that I took to another dealership and bought a car.

I always get good service and support here. I do a fair amount of repair work myself and probably go the Parts Department more often than Service. The counter help in Parts is great and they are eager to assist when I don’t know exactly what I am looking for. You can easily find a 10% discount in a couple different social media apps including Unilocal to help reduce the sting of paying full retail for parts.
My handful of visits to service have always been painless. I usually have someone pick me up for most visits because I hate waiting around but the one time I did hang out I found their lounge comfortable with Wifi and drinks plus they had a couple interesting vehicles in there to check out.

After a year working at Volkswagen of America I was ready to get my VW and Lindsay did a wonderful job locating the exact vehicle I wanted. I knew the Golf with the features was not in the immediate area and Jerry and Marc did a wonderful job locating just the vehicle I was looking for and dealer swapping it back to Virginia.
Michael took care of me and I got my employee pricing and discount with any hassle and made closing the deal easy as pie.
Thanks Lindsay!

Bought the Jetta Hybrid 2 month ago, with quite reasonable price. And as per my request, I’ve got a dicount back view camera installed.
After a month of driving, some small issue comes up, as all the pre-​owned car would. And they fix it with no additional charge or arguing, lending me a Passat for free.
Great experience, great deal~
Highly recommend Bob Derby, a good guy, knowledgeable sales man and a fun person to work with.

To be fair, we were walking around the parking lot on a Sunday looking at their GTI cars. We never actually met or spoke with a sales person there; just scoped out the cars we were interested in and then skipped out.
Hubby did go to some website and put in a ‘bid’ on the car he wanted and they offered us sticker price at the Dulles location. Huh? You’d think they’d offer some kind of discount off the sticker price but they didn’t.
We ended up buying the GTI from Alexandria where they offered significant price reduction.
It sucks we had to drive all the way to Alexandria (NoVa traffic anyone???) but the price was well worth it.