Belfort Furniture

Worst experience of my life, bought custom furniture delivered damaged now they want me to pay more money to replace or accept patch up job, customer rep Mindy was no help as she wanted me to accept patched work done by her tech Mark after I paid lots of money for new custom furniture, don’t waste your money

Walked in today trying to look for furniture, even saw a few things online I liked bit I have never been so pressured in my life! Aaron wouldn’t leave me alone. I said 4 times I’m just looking around and he wouldn’t leave me alone. I walked out right after, please listen to your customers when they want to be left alone.

Twice we have turned to Belfort for major furniture purchases. On both occasions the sales people greeted us and allowed us to browse without hovering. Both pieces were delivered by professional employees within the quoted timeframe. We would gladly do business with Belfort again!

I bought a $ 4000 dinning table December last week. At the time of purchase I had asked the sales associated what if the price goes down during President’s Day Sale and she said they will adjust the price. And it did go on sale for President’s Day (Feb/​1), close to 10% off. When I called to adjust the price I was told it’s more than 30 days since I bought the furniture, they declined to honor it. The worse part was the dinning table was delivered with missing part (base) and was delivered only after 5 weeks. So far I have bought $ 10,000 worth of furniture from this place and I am not going to come back to this place. I bought some more furniture from Haverty’s. Right from the showroom customer care experience to the delivery and after care, Haverty’s was exemplary and had much better quality furniture. Take your $$$ else where and don’t spend it at Belpoor Furniture.

We bought a bed with storage/​drawers that is falling apart after 18 months. Thanks Belfort!

Paid for a designer to help me select a dining room table, matching chairs and upholstered parsons chairs. The designer really wasn’t very experienced. I had a home visit where she took a lot of photos and told me she would get back to me when she had my ‘design’ ready, which she did. I drove back out to Dulles, only to see a simple CAD drawing of the table I liked and the chairs. Once we settled on that, we went on to the upholstered chairs. She just kept asking me what I liked; she had not selected any patterns (which is what I wanted help with!) for the upholstered chairs. I could not decide. Not helpful at all. I thought I paid $ 250 for design help and all I paid for was to have someone lead me into the area of fabric swatches so I could choose a fabric. Bottom line, after all this, the dining room chairs I selected were unavailable (found out by checking the itemized price list which was emailed to me);and no fabric was suggested/​selected. I ended up going on line and getting the table and the chairs I wanted from North Carolina at a lower price. They actually had the chairs I wanted that were not available from BELFORT and for less money.

This couch was awful. After only a few months I was basically sitting on the springs and was never comfortable. Thinking something was wrong with the manufacturing of the product, I called customer service. Without even one question about it the woman started trying to sell me on an upgrade. It was as if they know their lower line is complete $h*t and they want you to be dissatisfied so you can exchange it in for a depreciated value and are forced to upgrade to a high end product.
The sleaze oozes from this place. I’m completely dissatisfied and would not even recommend this to my worst enemy.
Go to IKEA.

To Belfort’s credit, about 2 hours after I posted this review, a representative of the firm called me to apologize, expedite the refund credit, and offer amends. Definitely a step in the right direction that will hopefully result in procedural improvements. Here’s what drove my review:
Ordered and paid for a night stand with an expected delivery time of 4 weeks. Neal Shepherd was very helpful in showing us around and writing up the order. Then silence. At 6 weeks, I began calling the store but was told that no information was available. Finally, after 7 weeks from the order date, I called and was told that the product was no longer in production and that I should call Mr. Shepherd to arrange for a refund. After 4 additional calls over 3 days where he was «with a customer» and leaving messages on his voice mail which were never returned, I drove the 25 miles to the store to secure a refund credit (in another 3 to 5 business days). Nice showroom, poor customer service. I won’t be back.

Belfort delivered the wrong couch to us. Then I was treated very rudely by a customer service representative. Though I would never recommend Belfort to a friend or family member, I have removed the details of my experience. After a ridiculously long process they brought a comparable couch.

Purchased $ 2500 in dining room table and chairs (Tribeca Leg table & 6 chairs). Seemed like a great deal at the time, but within 2 uses the finish is chipping off. Belfort’s answer, «sorry you didn’t purchase the extended warranty on your table finish, so we can give you the number of someone to repair it at your cost.» What kind of quality dining room table has the finish fall off after 2 uses? I had a house full of empty rooms to furnish & was thinking Belfort. Not any more. If I could give zero stars I would.

After waiting 6 weeks, the bookcase we ordered was severely damaged to the point where the employee and i immediately noticed and knew it wasn’t at all viable. Crushed wood, snapped in several places. Never coming back, getting a refund.

Great experience and prices from this store!
My wife and I just moves to this area and shopped nearly every furniture store and Belfort was our last stop. Neal Shepherd showed us around and took the time to ask what are needs were, style, material and budget.
We got a great deal on a microfiber sectional, dresser and night stand. All upfront, honest and no BS. Exactly what I expected and that’s why they got my business!
Delivery was set, arrived a bit early! Can you believe that!
Five stars hands down!!!

This place is fantastic! There are so many styles to choose from and there is something that fits everyone’s styles. Mark was a wonderful sales associate. He was super patient and helpful! I would highly suggest buying furniture from here and using Mark as your salesman! Thank you. We are looking forward to using our new outdoor furniture and dresser!

Belfort doesn’t push-​sell you like a lot of other places and they give honest delivery dates. I wish I had purchased my furniture from here instead of Ashely Furniture, since Ashley lied to me about the delivery date.

3.5 Stars
I’m glad I was able to rip my wife away from Ikea and show her that if you’re going to spend that kind of money on furniture, it should be on something that is comfortable.
We visited a lot of furniture stores and I was surprised how little pressure there was from salespeople. Belfort was the only store that had the right size/​look/​feel for our home renovation, and best of all, the price was right!
Maybe this is common for furniture stores but I’ve never shopped for furniture until now: I loved that when we found our sofa we could customize the fabric. They even let us customize the color of the legs! (I don’t think they normally do that in the cheaper warehouse area of the store where we shopped).
I also had my concerns about the 4 – 6 week delivery being extended into an uncertain amount of time based on previous reviews I read, but we got our sofa within 3 weeks!
I ended up taking a note of the sofa I wanted and then calling Neal Shepherd to conduct the entire transaction. He was good about following up and I think he’s the reason our order was expedited and arrived so quickly.
Delivery was fine. The guys were nice. I was the last delivery of the day and their power tools ran out so I had to lend them mine. No biggie. Belfort did forget to mark down on my delivery that some assembly needed to be done, but the guys handled it for me without an issue.
As you grow up and start doing things like buying homes and real furniture, don’t be afraid to check out Belfort’s mega-​furniture campus in Sterling.

After moving to a new luxury condo last year, I was in quick need of some new furniture that was up to par with the new pad. The selection at this place is unreal. They pretty much have an office park of showrooms with hundreds of options. I had visited Value City and Ashley, but found most of their pieces to be cliché and of cheaper manufacturing quality. The stuff at Belfort was both unique and high-​end in quality, brand, and design
In addition to the inventory, the service was equally awesome. I’m not one to really enjoy browsing and shopping, but the sales rep at the time (Furhawn) made it smoother than anticipated. His demeanor was not only professional, but more importantly very personal, as he patiently showed me around and helped me filter down to the perfect piece that fit my style, standards, and wallet. I ended up going with some coffee tables that still get compliments from my guests to this day.
My lease is up and it’s time for an upgrade for some new furniture for the newer place. My fiancée and I are planning a visit to see all their new collections. We’re definitely going to work with Furhawn again to genuinely guide us through this process, and continue to recommend this place to our Fam & Friends.

Got a beautiful couch with a queen sized pull out bed here with the help of Gil. He was very easygoing and patient and walked me through all my options. I loved how customizable everything was, I got to pick the color of the couch and even the designs on the pillows it came with. Took a while for the couch to actually come in since I had it ordered to my preferences.
They offered special interest free financing as well which I took advantage of.
There was a small issue with delivery– seemed that they had the wrong phone number the first time they tried to deliver. The issue was sorted out amicably and my delivery fee was waived, which I thought was very reasonable.
Would come back again.

If you’re coming to Belfort, you GOTTA hit up Charles. This guy is a rock star. Whatever you need, Charles does it for you with a smile!
Great furniture at a great price.

I’m so happy to be able to edit this review and say that we finally got the couch we wanted! I would also like to personally thank managers Rebecca and Denise for taking hold of our issue and making it right.
Here’s what happened:
It should have been a warning sign to me that our sales rep told me to take a picture of the names of the materials we picked out «just in case anything happened»…
Well, wouldn’t you know it, the huge grey sectional couch and ottoman we ordered ordered 6 weeks prior showed up at my house in the color of the accent pillows we picked out. That’s right; the sales associate had flipped the order! I honestly wouldn’t even have been so mad about it if she hadn’t reassured me TWICE in the store, when I said the order looked weird, and wanted to be sure we were getting a grey couch with print pillows. So we panicked when our order showed up wrong 6 weeks later and we had already given away our old living-​room set. Then when my husband called the business he was given a little bit of a run around, so I Unilocaled about it in frustration.
Rebecca contacted me here within 5 minutes of my review being posted and asked me to send her our order number so she could look into it. A person called my husband a few hours later and asked for more information and by the end of their phone call said it was all was handled. However, at 7:30 the next night, we received a phone call from our original salesperson asking what happened. My husband explained everything I have said up until this point (I was standing right next to him since we were cooking dinner) and she followed up by (pretty rudely) asking him why we didn’t accept the furniture when it was delivered. She also said he would have to send her the pictures as proof. He stated he thought he had already handled this and she didn’t seem to know anything about us talking to someone else. Even worse, she made it sound like the problem was not even close to being solved when the other person had said it was.
After this phone call, I wrote back to Rebecca and asked for a POC at the store and it was then that she provided me with Denise (store manager)‘s contact information. I wrote her a novel about what happened and she emailed me back promptly and handled our order completely from then on.
Two weeks later (2 months from original order) we have just received the correct order and are happy to have a complete living-​room again.
Again, thank you Denise and Rebecca for helping us obtain what we initially set out to buy back in January. I truly appreciate both of your commitments to customer satisfaction.

Seems I’m in the minority with my 4-​star review. Granted — my furniture is «on order» and we’ll see how long it takes to arrive (and thus deal with customer service). However, this review is my experience visiting the store and purchasing the sectional I did last week.
After figuring out that we were in the more «upscale» Belfort building, we headed over to Warehouse #3 where the more affordable furniture is and where the sectional we saw online was. The prices were reasonable and the quality was good — love that you have a choice of dozens of fabrics for both your couch and pillows.
Rock was our salesman, and he was incredibly helpful, not pushy at all… and a thank-​you card from him arrived in the mail yesterday. Nice touch.
If we have any problems with delivery or customer service, I’ll be sure to update this review — but so far, no complaints with Belfort!